[SOLVED] Win10 Black Screen cursor

[frase]

I have a win10 system here, boots into Win10 with black screen and cursor. Pressing CTRL+ALT+DELETE does go into selection to choose Task Manager, though does nothing. It appears that a process is trying to load as when the cursor is hovered over the task bar - the spinning circle appears. Then a dialogue pops up "cancel process".

I think it may be related to a windows module - as when I went to try and sysrestore, the last point was a module update. Attempting said restore fails as well.

Booting into safe mode has the same effect as well.

I created a new user profile via cmd and now have access, so is the user profile which is corrupted.

 

[Porthos]

I created a new user profile via cmd and now have access, so is the user profile which is corrupted.

Seems so. Time to transfer the files to the new profile and delete the bad one.

 

[NviGate Systems]

I'd run a quick scan for malicious files, as that could have been what triggered the profile error. Black Screen at login was always a sign of a virus or the end result of one of those tech scams from India. Some malware will do this too.

Better safe than sorry. Worth asking client if they had any weird messages or if someone tried to help them remotely, you'd be surprised sometimes.

 

[frase]

Thanks all though to be safe I just nuked the drive - no need to backup data.

 

[Thomas Ehler]

Seems so. Time to transfer the files to the new profile and delete the bad one.

You can always use USMTGUI for that.

 

[glricht]

You can always use USMTGUI for that.

I suppose you could, but I'd rather use Fabs Pro to do a transfer.

 

[nlinecomputers]

You can always use USMTGUI for that.

What is that?

 

[Porthos]

What is that?

USMT GUI - Gui for MS User State Migration -