[REQUEST] Windows 11 intermittent Wi-Fi

[InHomeComputerHelp.com]

Have a client with new HP laptop. Her Wi-Fi goes out intermittently and takes her to the lock screen. My primary thought is to look for driver updates along with the basic stuff of course.

Has anyone run into this.

Rick

 

[Markverhyden]

What lock screen? Are you referring to the local console, as in login, session? I've never seen nor heard of loss of Internet connection resulting logging out of the current session.

 

[InHomeComputerHelp.com]

What lock screen? Are you referring to the local console, as in login, session? I've never seen nor heard of loss of Internet connection resulting logging out of the current session.

According to my client even though it's the screen where you have to log back in she can just click and reopen her page power is set to never turn off or sleep.

 

[britechguy]

I've still never seen the behavior described be triggered simply by the loss of a WiFi connection. In fact, I've never seen that trigger anything like it.

 

[Markverhyden]

For laptops there are 2 "power" settings. One for the display and one for system/hd standby.

But back to the matter at hand. Since you haven't looked at it what you're getting is an end user's interpretation of symptoms. You could spin your wheels all weekend and go nowhere until you look at it.

 

[InHomeComputerHelp.com]

For laptops there are 2 "power" settings. One for the display and one for system/hd standby.

But back to the matter at hand. Since you haven't looked at it what you're getting is an end user's interpretation of symptoms. You could spin your wheels all weekend and go nowhere until you look at it.

Yeah it's intermittent so I did a bunch of stuff with the power settings updated the Wi-Fi driver and made sure it wasn't set to go to sleep. Now she just has to let me know if it's fixed. She says it happens when she uses a public network. I did instruct her to switch the network from public to private and that did not help.

Thanks everyone I appreciate your help.

Rick

 

[backwoodsman]

I'd probably have her use a USB wifi adapter for a while, to narrow down whether the wifi hardware is flaky.

 

[timeshifter]

Had a heck of a time recently finally diagnosing that a laptop had a flakey internal wireless card. A USB external adapter was the answer, and I ripped on the on board card to be sure it never got reactivated. It may have been an Intel 9560 card, but I'm not 100% sure.

 

[YeOldeStonecat]

There's also another power setting specifically for the wireless NIC...something like allow windows to turn off power to the wireless NIC during...<something>...to save power. Disable that. It's somewhere in the properties of the wireless NIC when you drill into NCPA.CPL.

 

[InHomeComputerHelp.com]

There's also another power setting specifically for the wireless NIC...something like allow windows to turn off power to the wireless NIC during...<something>...to save power. Disable that. It's somewhere in the properties of the wireless NIC when you drill into NCPA.CPL.

I made sure it was disabled. Here's more, this only occurs in public Wi-Fi not her own. Even after setting the Wi-Fi to private.

 

[britechguy]

I feel a DISM/SFC or Windows Repair Install coming on . . .

 

[GTP]

Then would she not be better off to NOT use public wifi?

Would it be a better option (and safer) to just "Hot Spot" her laptop to her phones data connection?

Just a suggestion.