[SOLVED] Windows 7 update error 80246002

[ohio_grad_06]

Windows 7 update error 80246002(I'm away from the shop atm, but had this laptop, pretty sure this was the error number. Googled and some things said video card driver.

Machine was in for a cleanup. No problem, went quickly, now no proxies present, there had been one but it was removed, adware gone, machine running good.

Was running updates, it was happily installing updates everything fine until it offered up the latest Windows update agent, version 7.6.7600.320. After I installed that version of the update agent, suddenly, no more updates, I just get the error code that it cannot check for updates.

1. I updated video drivers to ones from AMD's site(it's a mobile radeon card)
2. Ran Microsoft fix it which finds errors but is unable to fix them.
3. Did the command for stopping the update services and restarting them after renaming software distribution folder.
4. Ran tweaking.com tool to reset services back to default settings.
5. Uninstalled Antivirus(avast free was installed)
6. Turned off Windows Firewall
7. Tried to system restore back to before the latest windows update agent was installed, it restores, but wants to install the new update agent again, which breaks the updates again.

Any ideas?

 

[katz]

7. Tried to system restore back to before the latest windows update agent was installed, it restores, but wants to install the new update agent again, which breaks the updates again.

That's what I usually do & after that go in & blacklist the offending update. Will that not work in this case?

 

[ohio_grad_06]

Unfortunately I tried using the tweaking tool to reset WU before that, since it wiped out the list of recent updates, I don't know which one was offending. Plus with the proxies on it I'd deleted the older restore points so that infections could not potentially restore themselves back to the working system. Argh. The good news is they don't seem to have a lot of data. Time to call them and tell them best option is nuke and pave, which I hate to do because I almost never have to do those anymore on these kinds of jobs, and I was so close to having it fully working, as things were acting normal till this popped up.

 

[tek9]

Unfortunately I tried using the tweaking tool to reset WU before that, since it wiped out the list of recent updates, I don't know which one was offending. Plus with the proxies on it I'd deleted the older restore points so that infections could not potentially restore themselves back to the working system. Argh. The good news is they don't seem to have a lot of data. Time to call them and tell them best option is nuke and pave, which I hate to do because I almost never have to do those anymore on these kinds of jobs, and I was so close to having it fully working, as things were acting normal till this popped up.

Try a repair install first. Would leave apps and data intact. (Backup first, naturally).

 

[cypress]

I agree try the repair install and if they dont have alot of progs and such a quick run of Fabs for backup and then restore should have you pretty good.

 

[ohio_grad_06]

Aha, good idea. Thanks for the idea.. Will look at this when I get back.

 

[ohio_grad_06]

Ok so got back and start looking at the machine in question and start a quick backup. As I check the updates, the error has disappeared and the machine is updating normally as though nothing was wrong? Oh well long as it works I'm happy and can get paid :-$

 

[katz]

I had two odd ones recently - similar situation, don't remember the exact error code. Both computers Win 7, did a system restore, got a message that it could not restore - pc rebooted and when the desktop appeared I got a message that the restore completed successfully...

Luvs U MSoft!

 

[ohio_grad_06]

Have seen this also.

 

[BrentfromZulu]

Just curious, did you run SFC /scannow? It seems like a magical tool that has worked on these strange issues..

 

[ohio_grad_06]

Actually did. Which was still getting the same condition at the time.

 

[cypress]

Ok so got back and start looking at the machine in question and start a quick backup. As I check the updates, the error has disappeared and the machine is updating normally as though nothing was wrong? Oh well long as it works I'm happy and can get paid :-$

Wow. Awesome! Win win!

 

[ohio_grad_06]

Yeah, just puzzling as to why it just solved itself lol. Thought I read something on a dell forum that popped up during that forum something about that error relating to a gradual rollout of some type. So I wonder if it's like a new version of Windows update agent and hadn't synced with MS's server yet to tell it hey this is what I need. Not sure.

 

[Altster]

I just recently had some issues with WU not wanting to run on several of my W7 installs. After looking for answers (there were many different ones listed) I came upon a posting somewhere that reminded me to look at the DATE & TIME settings. Sure enough that was the problem. I made sure that the BIOS battery (desktop computer) was not dead first.

I also made sure to check and do a time server sync in the OS. Problems solved.