Windows explorer crashing

[BO Terry]

I have a Windows 7 pro computer on a domain. Whenever you try to run CMD as administrator or right click to extract a .zip file (using built in zip utility), Windows Explorer crashes. I have tried Safe Mode with Command prompt and run sfc /scannow with no success.

I tried locating CMD prompt shortcuts like are available in Windows 10 but had no luck locating them.
Win 10 path for CMD shortcuts: C:\Users\UserName\AppData\Local\Microsoft\Windows\WinX\Group3 and there are two CMD prompt shortcut's listed.

FYI: I noticed this after running TrendMicro SA_Uninstall 6.6. and rebooting the computer. I don't know for sure if they are connected but wanted to include it just in case.

 

[Sky-Knight]

Why would you repair an OS that has 6 months left to live?

 

[BO Terry]

Why would you repair an OS that has 6 months left to live?

Yes, I understand that the OS will not be supported much longer and the computer will be replaced in a few months. But for now, is still important to the business so I want to try to correct this issue for them if possible without wiping it.

 

[Porthos]

if possible without wiping it.

You do not have to WIPE. You can still do an in-place upgrade to 10. I use an ISO.
Image the drive just in case.

 

[Sky-Knight]

Yeah the problem is it's hard to find this information anymore because 7 is so darned old. Given the issue appeared after you removed TrendMicro, you might try their removal tool: https://esupport.trendmicro.com/en-...px?cm_mmc=KB1105809-_-Public-_-Titanium-_-All

 

[Archon Prime]

Oh this is hilarious. I JUST finished upgrading a windows 7 machine with the same sort of problems. Did a Windows 10 upgrade last night and it's like a new machine. don't waste your time. upgrade it.

 

[DMC Unlimited]

Try using ShellExView by Nirsoft and check for context menu extensions left over by TrendMicro or other apps and disable them. I've had these broken context extensions cause this issue in the past.

 

[AlexCa]

I've had these broken context extensions cause this issue in the past.

Same here.

 

[Markverhyden]

Obviously make a disk image if you haven't already. W10 upgrade is certainly an option. I've just done a couple on existing customer owned machines. The free upgrade still works. W7 Pro went to W10 Pro. But not a domain so I'm not sure of that part.

 

[Sky-Knight]

I've done over a hundred domain member Win 7 boxes, with a mix of Office 2010, 2013, and 2016 on them. Each and every one of them "just worked". The only time they didn't? I forgot to yank the 3rd party AV off first.

 

[timeshifter]

Won't fix the context menu (right-click) problem, but you can open an elevated command prompt window from within a regular one.

https://www.thewindowsclub.com/how-to-open-an-elevated-cmd-from-a-cmd