Yet another Data Recovery tools question

Kerrya

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Sudbury ON
I've been doing some basic data recovery using Reclaime with some success. I'm thinking of upping my game and getting something like the Rapidspar or PC3000.

My DR business isn't strong enough to technically justify PC3000 and even if it did I don't know where to get the proper education to learn how to use it.

Have you ever used PC3000? Love it / Hate it? how did you get training?

Any feedback appreciated.

Kerry
 
My first question would be do you have the $. It's been many years, like 10-15, but I took a serious look at upping my datareco capabilities. I could be off but I seem to remember the rep telling me that the full kit was like 10-15k. I took a pass.
 
Yes, for PC3000 it's in that range. However Rapidspar starter kit is in the $2K range.

It would take quite a few jobs to pay off PC3000 but Rapidspar seems doable.

Kerry
 
And did you clone drives before even recovering files using ReclaiMe?

RapidSpar and PC3000 are in different leagues. It's like telling you're considering buying a car and then ask if you should go for a little Peugeot (or whatever) or a Jaguar.

If you did software recoveries so far, next somewhat logical step is RapidSpar. If you on the other hand were already using HDDSuperClone + power-relay, RapidSpar won't be as much of a step up as when compared to software only recoveries, but it will be one none the less.

With regards to PC3000, you do not just buy one and then that's it. If you'd stop there you will probably not even use 10% of it's potential. Like you said, you'll need training. I have the privilege of being member of a group of seasoned data recovery pro's, and even they after training and years of experience, still have questions, need support from Acelab etc.. Anyway, what I am saying is, if you go for PC3000, it does not end after purchasing one, that's only the start probably.
 
Anyway, what I am saying is, if you go for PC3000, it does not end after purchasing one, that's only the start probably.

The following is not, in any way, meant to be snarky: Or the end before it starts.

You've done an excellent job giving a synopsis of the classes of tools and why one might, or might not, wish to proceed within a given class. And if a given path that you've outlined is determined to be, "not for me," that's absolutely invaluable information to have had offered. Going in with eyes wide open is essential in almost any endeavor, and having as much information before starting down a path to determine whether you even want to do so is something one should strive to compile. A big thanks for your contribution.
 
Does Sudbury comprise a large enough market to justify your investment? Do you expect to also do physical recoveries, i.e., cleanroom work? If so, in addition to a laminar flow bench ($$$), there is the need for an inventory of donor drives because if you have to buy donors on the open market, the cost and delivery delay become problematic. It also requires a lot of practice on drives that you own in order to develop the skills required.

Personally, I think a PC3000 requires a business market to provide the revenues to justify the investment. Businesses will require expert knowledge of servers, RAID and advanced storage technologies. What about SSDs and flash devices? For that, different tools would be required and they involve a steep learning curve and more money. ReclaiMe is great but you will also need techincian licesenses to other recovery software, like USF Explorer, R-Studio, etc.

There are so many daunting challenges to getting into the field, not least of which is the education, experience and training required, never mind the financial investments. I would say, walk before you run.
 
@Kerrya
Are you looking to recover less than 5 cases a month that are unsuccessful with traditional software based tools? Or are you looking to focus pretty much on data recovery?

For now it would be 5 or less a month. My problem has been that I get a number of drives in with a pronounced clicking sound. To me this suggests a read/write head swap so I don't even want to try a software recovery in fear of trashing the drive.

In videos I've watched it seems that whenever you perform a head swap it almost always seems to require advanced work in PC3000 to still recover the data.

I'm in Canada and the DR companies that can do head swaps here quote so high there is no margin for me to even job it out. For instance, I got a quote today for a WD external 4TB drive (2.5") of $2300. The job isn't for a large corporation with a budget, but just for a family.

I'd like to offer a solution where there is still some margin in it.
 
Correct, for clicking drives, something advanced like PC3000 would be needed to maximize chances of recovery.

Here comes the BUT:
But then also need cleanroom, head swap tools, parts and a steep learning curve requiring quite a bit of time investment. Head swap: fine, may be able to learn quickly, but firmware issues, operating PC3000 utilities and so on will require time practicing, reading manuals, watching videos, etc.

$2300 is typically for a recovery on a difficult drive, probably dropped and so on.

Look into Recovery Force for better partner pricing.

Not sure it is worth investing in PC3000, yet.
 
For now it would be 5 or less a month. My problem has been that I get a number of drives in with a pronounced clicking sound. To me this suggests a read/write head swap so I don't even want to try a software recovery in fear of trashing the drive.

In videos I've watched it seems that whenever you perform a head swap it almost always seems to require advanced work in PC3000 to still recover the data.

I'm in Canada and the DR companies that can do head swaps here quote so high there is no margin for me to even job it out. For instance, I got a quote today for a WD external 4TB drive (2.5") of $2300. The job isn't for a large corporation with a budget, but just for a family.

I'd like to offer a solution where there is still some margin in it.
Then you are not outsourcing to me.

I suggest RapidSpar is a good start for a computer shop wanting to do a bit more in house. PC3000 isn't worth the investment unless you have plenty of jobs and a clean room to change heads and lots of money and time to invest over 6 months to a year before playing with client drives.
 
Then you are not outsourcing to me.

I suggest RapidSpar is a good start for a computer shop wanting to do a bit more in house. PC3000 isn't worth the investment unless you have plenty of jobs and a clean room to change heads and lots of money and time to invest over 6 months to a year before playing with client drives.
Shameless plug - you definitely are not outsourcing to Luke. We send him a couple drives a year and it’s affordable and they have always been great to work with and answer questions if it’s something they can’t do.
 
The following is not, in any way, meant to be snarky: Or the end before it starts.

You've done an excellent job giving a synopsis of the classes of tools and why one might, or might not, wish to proceed within a given class. And if a given path that you've outlined is determined to be, "not for me," that's absolutely invaluable information to have had offered. Going in with eyes wide open is essential in almost any endeavor, and having as much information before starting down a path to determine whether you even want to do so is something one should strive to compile. A big thanks for your contribution.
I am not sure exactly what it is you're saying, but this is probably more due to my native language not being English. I can not read anything 'snarky' in your reply so no offense taken at all. And I did not want to discourage anyone. TBH I can not decide for anyone, what I do I sort of organically grew into influenced by curiosity and 'need'. IOW, I never asked myself 'will it pay off or not?'. In retrospect, that's a luxury position of course.

I just wanted to warn. PC3000 (which I do not own) is a hefty piece of equipment and I didn't want there to be misunderstandings. I can buy a load of car repair equipment, but it will probably not allow me to fix any car with it. I have seen multiple examples of people offering their PC3000 tools for sale in various forums where they state something like 'owned for 2 years, used once'. I think these are examples of people expecting that simply owning the tools would allow to magically solve cases they could not solve before.

Some other random ponderings..

Logical data recovery may seem simple enough; you buy a license and you're all set, right? Majority of what I do is logical data recovery, and perhaps I am attracting odd cases, but I find it's often not as simple as running some tool. I also discover that in one case a tool may work, in another it does not or another tool does better. So I find myself buying licenses for several tools. And then there's cases that none of the tools handle while I still have a gut feeling it should be do-able, so then I see if I can write a custom tool or adept an existing one.

Also, as soon as you hammer a sign 'data recovery' to the wall people will bring in cases that you're not yet equipped to handle. And if you do not want to disappoint these people, it means yet another tool or investment in time to figure it out. For example, you may find that your existing software does not handle the SD Card that client used in a GoPro all that well.

ReclaiMe, assuming we're talking about the end user versions, are somewhat like RapidSpar. Largely automatic with little room for mistakes, but also with little room for influencing the outcome. They either work, or they don't. They hide a great amount of knowledge, make more or less intelligent decisions autonomously, without bothering it's user too much. Again, this has it's down sides too but it is exactly what the developers of these tools had in mind.

So, apart from tools it's also a state of mind. I was reminded about this yesterday, when I watched one of Luke's (@lcoughey) videos in which he goes through great lengths to make some tool work. The subject of his video has little value to me, it's about something I do not offer and tools I do not own. But to me it is inspirational.

Now, if I were offered drives that click a lot, I'd start with buying some drives and tools to open them up. 10 or so, and then with those 10 I'd see if I could remove heads and put them back, close up drive and see if it still works. For this you only need a couple of second hand known good drives and some screw drivers. And then decide if it's something you want to further explore.

Question to experts: Assuming you get cleanroom cabinet to handle such cases, do you need PC3000? What about MRT or some of the DFL solutions?
 
I have several PC3000 systems, MRT and a DFL unit. Because I have PC3000, I don't take any chances with client's data with the glitches that come with MRT. My DFL unit is older, but it was enough to tell me that I'd rather stick with PC3000.

I've posted a lot of material in regards to data recovery in the resources sections.

One strong point about MRT is that the investment is small and a good way to test the waters to see if you can figure it out. This is how a lot of people have been doing it. Buy MRT, learn how to use it and then try to get enough work to justify buying PC3000.

That all said, data recovery is getting more complicated by the minute. Encrypted SSDs with TRIM. Encrypted hard drives with SMR and TRIM. Throw in helium filled drives with 7 platters and 14 heads and you will see that it may not be a good time to invest.
 
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