How to Build Lasting Relationships with your MSP Clients

How you build relationships with your clients is different in Managed Services versus Break/Fix.

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Transcription:

Bryce Whitty here from Technibble.com, and in this video I am going to share with you how to build lasting relationships with your MSP clients.

So, one of the big differences when going from break/fix to managed services is you aren’t just there to fix a single problem.

As technicians, we are technically minded people and just want go in there and fix a tech problem.

The thing is, you need to understand what your client’s mission. What exactly are they trying to achieve and what is their ultimate goal when they ask you to fix their server?

You may find what they asked you to fix, won’t help them get any closer to the goal they are trying to achieve.

Take the time to understand what their expectations are before taking on a project. Ask what the ultimate goal is and work backwards from there.

Taking the time to understand your clients is key to creating lasting relationships, and asking whether you have met the goal after the work is done will help you keep them.