Lessen the Impact of Cheap Clients

In this video, I share a tip to lessen the impact of cheap clients, if you can’t avoid them entirely.

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Transcription:

Bryce Whitty here from Technibble.com, and in this video I want to explain why you want technologically unsavvy clients, but not cheap clients.

So its no surprise that you will want to avoid cheap clients. They are less likely to take on your services in the first place and when they do, they tend to be more troublesome anyway and reason why is if they are cheap, it prevents you from fixing the underlying problems that generates tickets. If lots of tickets are being generated, it is obviously a lot more work for you and your staff.

However, It also makes you look worse when something continually breaks and they blame you for it. But they won’t let you to fix it once and for all. They’ll just keep blaming you when it goes down next time. So the solution to this is having a clause in your onboarding criteria that they allocate some funds to bring their software, hardware or network to a standard level.

When you are able to, your client will generally be happier because the hardware or software is more reliable, and you will be happier with the quality, automation and standardization. It’s a good solution all-round and a clause like this will save you a ton of headaches in the future.

That’s it for this video. Thank you for watching.