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My Move To Remote Support
If you have listened to some of the podcasts I have been featured in, you might have heard that I love travelling.
It is because of this I am taking my business in a slightly different direction. For now, I am turning my business into a remote support business.
Over the last few years there has been a handful of clients who make up the majority of my income (80\20 rule). Fortunately, just about all the work I do for them can be done via remote support and if any physical work needs to be done, I have arranged another Technician to do the onsite work. I have mentioned moving to remote support and these clients have no problems with it. In fact, in many cases my turn around time will be even quicker.
After looking at my records and viewing the income that these few businesses generate, I can live comfortably just supporting these few. Obviously, there will be a reduction in my income but I gain something else – freedom. Freedom to work just about anywhere in the world.
I have taken advantage of this and have moved to London in the UK where I am allowed to stay for up to two years. Ive always wanted to work in another country but didn’t really care where, while my fiancée has always wanted to work in the UK. She came to me one day about 4 or 5 months ago and said she wanted to move to the UK. I thought about how this would affect my business. I thought about the work I do for my main client and wondered whether most of it could be done remotely, it could. I thought what would happen if I need to go onsite? I can get a trusted person to go onsite and do the work for a percentage.
What about all my other clients? Especially my residential mom-and-pop clients whom I probably wont be able to support remotely?
I have passed them onto a Technibble forum member who has the same service area as me for a percentage. They are an excellent group of clients because I have already filtered out all the crap so I am very sure the other business will be very happy with them.
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I personally do not consider this e-book expensive. Simply because you could earn back the purchase price within a couple of jobs. The time saved and hopefully reduction of mistakes from reading the guide, should make up for the purchase price right away. I’m grateful that any established PC Repair Co. are happy to share their knowledge and experience for a small price. All IMO. Same goes for Technibble which has been a
Same goes for Technibble which has been a absoulte plasure to use. Many thanks to everyone involed in this wonderful site.
I look forward to meeting you for a beer in London. Good luck.
@jonbennell
Good advertorial.
$100 does sound expensive though (UK current rate = £62.40).
Having read the following though:
“Call That Girl is so confident that you will like the guide that she provides a 60 day, no questions asked money back guarantee, so its risk free.” it is tempting.
Congrats on the Move Bryce how are you liking it???…. And Lisa, well One of these days I will get it, I promise
Bryce,
thanks for sharing this info.
What puzzles me is that you state clearly “I … have moved to London in the UK…” and the email is still signed with Aussie address. Hey, I said “puzzles”, nothing more.
I would love to know what remote software you’re using, and whether you are doing any kind of “managed services” or “remote monitoring and management” software, or remote control only.
Hey Bryce, welcome to the UK ;P you’ll find it a bit different here! Anyway, wish you the very best of luck & hope it works out for you. You could always run some seminars (courses) I am sure a lot of members would be interested.
Anthony
Welcomes to London. This site is a great resource.
Congratulations Bryce on the move, enjoy your stay in the UK and please whatever you do- do not come to the U.S. anytime soon. (Inside joke- sorry guys)
While I’m not an advocate of remote support- I am a curious onlooker. Lisa, consider me your first customer.
I agree, does sound a bit expensive for a E-book.
However, it’s written by someone who seems to be quit successful in computer repair field. The Guarantee is a good one.
Just a thought, a slight discount for Technibble members may just remove that, reluctance to purchase,an create a volume of sales? Just a thought….
If I were doing remote repairs then $100 would be 2 repairs- tops. A drop in the bucket of potential value of this book.
Congrats on the move!
Being able to provide remote support is a major necessity in this business. My biggest clients (businesses) that signed up for a Maintenance Plan have a remote support client running 24/7 on all their computers and I do 90% of the work remotely.
When residential customers get serviced, I drop a standalone remote support app on their desktop, that way when they call and need help, I tell them, “Look for the Remote Support icon on your desktop…”
It amazes them (and often freaks them out) when I take control of their computer within seconds!
I don’t have to work remotely, but it’s VERY convenient to have that option. You should setup all your clients with remote support in case one day you decide to travel – like Bryce!
Check it out online it is $20 US.
And if you dont really already know this then, in my opinion you have to learn it quick?
Conrad, that $20 ebook is the social media guide I wrote last year, not the remote support manual. I wanted to clarify that.
Remote support is very awesome:)
Thank you everyone for the great comments too!
Lisa
Teknyka – What remote support app do you use?
@ Bryce: Congrats and best wishes on your move.
@Lisa: Any discount on Technibble members?
Bryce,
In regards to referring onsite work:
When it comes to taking a percentage from the Tech you refer the work to, is it a one off percentage or ongoing per visit?
How do you enforce this?
Have you had trouble with a tech taking the customer and cutting you out of the equation?
Your thoughts would be appreciated.
Thanks,
Sean
Wow, $100 for an e-book? Is a little expensive, with this economy? I am trying to get by with a little part time computer repair business.
Hello again, Call That Girl uses LogMeInRescue. We have 3 seats and pay around $236 a month for them. We can log into 10 computers per seat.
@Lisa: Any discount on Technibble members? Not right now, but maybe later on we will have an updated version and can put this one on sale. I will continue to work on it and have updates I’m quite sure as we learn more.
For those that have purchased, thank you! For those that are in question, I can send a sample page. lisa@callthatgirl.biz
Sounds very interesting. If I purchase it now will I get any updates to it for free or a cheaper rate?
$100 US is expensive for us Kiwis:)
How many staff do you have working for you Lisa? Do they only do remote support?
Hope you do well in U.K. Bryce :)
I am ashamed to say it, but remote support is not part of my business yet, but I plan on buying this e-book, taking advice from someone who has success is a no brainer.
Take Paypal ? I love this website Thanks!
Hi Marvin, we accept paypal.
Chris, there will be update at some point. You will receive them when so. I have a few questions that I will be answering on the Technibble forums in regards to remote support and I will host a webinar to those that purchased it in a few weeks.
All of our staff is trained in remote support, we have 8 techs currently doing it. And they also run the shops and do home visits.
“Some payment methods are not available for this transaction.
• Credit Card – This payment cannot be funded with a credit card.”
When I use the pay pal option it only wants to withdraw out of my checking account– It wont give me the option to use my pay pal credit card!
Is this a setting on your end ?
Got it thank you so much!
I’ve been a viewer of technibble for almost 2 years, and I’m a little disappointed in this one. All of the articles have been helpful, until I came to this one which was just a glorified advertisement for Lisa’s ebook. I thought this site was to help technicians, but for some reason she is the only one that is allowed to offer up her help for a price. I’m sure this comment will be deleted. I’m happy for technibble as a whole, just not with the favoritisms allowed.
I use TeamViewer for remote support. Bought a lifetime license for around $700. It has all the features I need including unattended support, remote reboot, file transfer, etc., and it keeps a database of all my clients online.
By the way Bryce, how lucky can you get? combining travel and work -I am jealous!
Thank you to all the well wishers. Enjoying being here in the UK, still not settled but will be soon.
For those of you who asked what I am using for my remote support, I am using Instant Housecall to support my clients as its got great payment accepting facilities which I need now since other options such as check are kind of difficult now.
Troy, I am sorry you feel that way. This site is designed to help technicians as you thought it was. Helping technicians isnt always about providing the free option. There are many excellent services which I recommend that are not free. In fact, some of the best options are not free (since companies can invest in developing their product). For example, while there are many free products comparable to Acronis True Image such as Cobian Backup/Clonezilla, Acronis is one of the most refined. I can help technicians by letting them know about good products.
As for Lisa “getting special treatment”, there IS a no advertising rule on the forums (which I assume what you are referring to with special treatment). However, that rule is to stop people joining the forums and for their first post they saying “YOU BUY YOU BUY!”. People can advertise on Technibble with permission.
Some advertisers work with me in other ways like giving away a product for a competition.
Of course, if the product is crap, it’ll never see the light of day here. I get many requests every week from dodgy groups that sell crap like “Registry Optimizers”. I have even had a big name offer me $1000 to give their Registry Optimizer a good review which I obviously turned down because they are all crap.
If its good, paid or not, I write about it. Lisa’s product is good, so I wrote about it.
If its not, I wont write about it.
I was thinking the same thing about the advertising of the ebook. I’m sure she’s a great person, probably a good book too, but doesn’t seem kosher. Perhaps it’s because she gives away trade secrets? If that’s the case, it may be worth while. However, I think I’ll just stick to finding out such things on my own. I’ve used remote support before, and through the simple process of evaluating the products available, one can find out the idiosyncrasies of this form of support.
I say it’s a great thing- and if I can make some extra dough off my hard work some day- I will do the same thing. Lisa when are you going to go into offering a franchise opportunity? It’s business for Pete’s sake- It almost sounds like you are saying a guy wouldn’t do this- It also has nothing to do with whether she is a great person. It is an opportunity for her business and an opportunity for anyone willing to shell out and learn off her hard work. Take a look at your local book store shelf -business section- the books are a dime a dozen on how to do what to get where… I hope this isn’t considered flaming in here but really its getting deep Lisa Watch out for that glass ceiling…
Congrats on the move Bryce.
I thought this site was to help like individuals be successful in the computer repair business but when I see a pitch for a $100 ebook touting the ins and outs and that it’ll pay for itself in 60 days then I have to say this site sucks for allowing this type of exploitation.
I think the remote ebook pitch should be pulled from this site but I’m sure the site owner is getting some type of referral fee, etc…
Honestly, what could one gain that they could not learn from this site about remote support. $100 now a days is allot for many people, especially for an ebook. Please don’t think I am knocking you Lisa, I love your posts and the contribution you make to this community. But to be honest 70% of my business is remote support and I didn’t need a $100 ebook to figure out how to operate successfully and efficiently.
Might help someone just starting out and $100 vs many hours in research could be worth it. I Prefer the latter but each to their own.