When you are first starting your business, one of the last things you will probably be thinking about is how you are going to exit your business.
However, this something that needs to be considered early on in your businesses life. Do you plan to sell the business and retire at 60 so you can live out the rest of your days playing golf? or do you plan to build the business up over the next few years and sell it for a healthy profit?
Whatever you do, you need to plan your exit strategy now because what you do in the present can greatly increase the value of your business in the future.
So, what can you do now to increase the value of your business?
For a business of just about any size, one of the most valuable items (aside from its reputation) is its client database. You should keep good records of your clients from your very first day and gather as much information as you can.
You can make it easy on yourself by using a customer relationship product like CommitCRM. Not only will this store all of your clients contact information, but it ties in with other important information such as jobs you have done for them in the past, how much they were charged, when they paid you and more. This complete record is attractive to a potential buyer because it gives them a look into your past relationships with the clients they are soon going to be serving.
Another important item to a potential buyer is the phone number the business uses. Since this phone number is all over the advertising material that you have given to your past clients, that is the number they are going to call when they need their computer fixed. Obviously, the new buyer is going to want that. It is often a good idea to either get a specialized number for your business (like a 0800, 1300, 1800 number) or a dedicated land line or mobile phone as it is a major hassle changing numbers when your friends and family are used to calling you on your joint personal/business number.
The way you name your business is also an important factor. If you plan on selling your business one day it is a good idea to name it a brand name rather than after yourself. For example, “Joes Computer Repair” wouldn’t be much of a “Joes Computer Repair” without the actual Joe.
Another important factor to a potential buyer is the diversity of your clients. If you have a single client that generates a large percentage of your work, it can be dangerous to you and the potential buyer. Let’s say your business generates $100,000 per year which makes it worth $200,000. You also have (or had) a big client that generates 50% of your income. One day this big client either finds someone better or just doesn’t like you or the new owner. Suddenly, the value of your business drops massively since your turnover is now only half what it was.
Have you ever noticed that all McDonald’s restaurants operate the same regardless of who the franchisee is?
When a franchisee is buying a McDonalds franchise, they aren’t just buying the use of the McDonalds name. They are also purchasing the procedures and systems that made McDonalds successful. I am sure you can agree that there are better burger places than McDonalds, but what people like about McDonalds is its speed and predictability. It is like that because they have a refined system that they have perfected over the last 50 years and can replicate and any McDonalds restaurant.
You should document your own procedures and systems as the new buyer will want to replicate what made you successful. Also, by having this documentation, it makes it easier to train new employees since its all written down for them to read.
Last but not least, keep good financial records. You should be doing this anyway but having a good record of your past finances is attractive to potential buyers. This can show them when the seasonal peaks and troughs are going to occur and whether the business itself is growing or dying.
Obviously, profitability is one of the most important things that will increase the value of your business. However, if the above factors are done right it will result in a much fatter wallet when you go to sell your business.
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Very interesting read… I’d certainly like to see some more advanced dialog on these topics. We planned on selling our business after 5 years when we started, but what I didn’t anticipate is enjoying this work so much!
We got our first offer which was better than we had expected… but had to turn it down as I’m just not ready to stop yet.
Good times! :-)
Great overview of exit planning.
Having a plan for how you’d like to exit (Sell it? Close the doors and walk away? Let your kid inherit it?) should influence start-up and operational decisions throughout the lifespan of your business.
I’d like to 2nd the importance of choosing a name. I can’t count the number of computer businesses that have incomprehensible, too personal, or WAY over abbreviated names.
I would suggest that the owner is on the wrong track if anyone EVER asks for clarification on what a name means, can’t figure out how to spell it, or doesn’t remember it.
A corollary to this concept is that the business should never be too closely identified with ME as an individual. When something goes wrong, I want people to think of “Darn-Computer” first and “Matt” second if at all. It adds tremendously to the future transfer-ability of the business.
And finally, it’s easier to add future employees and slide them into customer service roles if the customer is accustomed to remembering and thinking of your business, rather than you personally.
I’m rather surprised this topic hasn’t generated more comments.
Perhaps it’s because this site attracts a more “professional” tech folk for whom the points made are too obvious and basic to even bother discussing.
Or it may be that for whatever reason many of us view our businesses, regardless of size or success, in light of what we can get out of them “right now” rather than planning beyond the next month or year.
Are we unable to imagine our businesses 5-10-20 years down the road? Is this just a short term, “hit and run” opportunity that will soon vanish when all operating systems can self-heal from virus’ and hard drives never fail?
Perhaps that should be a topic one day: “The Future of Computer Repair”
If computer services will continue to be needed in the future, we need to plan to make the most of it. And if there is no future in it . . . please let me know, so I can plan what I’ll do next.