Hello foks,
Replaced the broken screen assembly on this MacBook Pro 2017, everything worked well. I thought.
I did notice the sound level wasn't high but it was sufficient for me whilst working on it.
The OS was still on Sierra so I sent a quote to upgrade to Big Sur, could take Monterey but I suggested holding off on that for the next couple of month as it's only been freshly released.
Customer collected after being shown all working fine.
We discussed the OS upgrade, she reckoned some relative might be able to do it for her. No worries.
Couple of days later she called about the touch bar seems to not be working when trying to adjust the sound volum. Could this be due to the screen replacement?
As the screen assembly replacement only requires removing the wifi antenna bar only to get done, just couldn't see how that would affect it.
She also had downloaded High Sierra to try and do the upgrades herself and wanted to check with me whether that might interfere troubleshooting the sound issue. Highly unlikely from my understanding, and probably actually advisable since that could reset whatever may have gone wonky.
Few more days later she called. As she couldn't install the update from the package (didn't know how to?) she rang up Apple support. Somehow this ended up with a clean wipe of the SSD plus attempt to re-install from scratch.
That didn't work.
So I got back the unit.
Yes, I could successfully install: High Sierra, Catalina, Mojave, Monterey from USB.
However after rebooting the new install would request reconfiguring the wireless connection, followed by the message that an update was required, then failing to complete the download with two propositions: shutdown - try again and going no further.
As said that happened to the four os levels I tried.
Disk utility repair did not find any physical problem, so I'm stumped.
Any suggestion welcome
Replaced the broken screen assembly on this MacBook Pro 2017, everything worked well. I thought.
I did notice the sound level wasn't high but it was sufficient for me whilst working on it.
The OS was still on Sierra so I sent a quote to upgrade to Big Sur, could take Monterey but I suggested holding off on that for the next couple of month as it's only been freshly released.
Customer collected after being shown all working fine.
We discussed the OS upgrade, she reckoned some relative might be able to do it for her. No worries.
Couple of days later she called about the touch bar seems to not be working when trying to adjust the sound volum. Could this be due to the screen replacement?
As the screen assembly replacement only requires removing the wifi antenna bar only to get done, just couldn't see how that would affect it.
She also had downloaded High Sierra to try and do the upgrades herself and wanted to check with me whether that might interfere troubleshooting the sound issue. Highly unlikely from my understanding, and probably actually advisable since that could reset whatever may have gone wonky.
Few more days later she called. As she couldn't install the update from the package (didn't know how to?) she rang up Apple support. Somehow this ended up with a clean wipe of the SSD plus attempt to re-install from scratch.
That didn't work.
So I got back the unit.
Yes, I could successfully install: High Sierra, Catalina, Mojave, Monterey from USB.
However after rebooting the new install would request reconfiguring the wireless connection, followed by the message that an update was required, then failing to complete the download with two propositions: shutdown - try again and going no further.
As said that happened to the four os levels I tried.
Disk utility repair did not find any physical problem, so I'm stumped.
Any suggestion welcome
).
