Accounting Software with RepairShopr

[keeperofthecode]

What accounting software do you use with RepairShopr?

I've recently decided to make the jump from Mhelpdesk to RepairShopr and planned also move from QuickBooks Desktop to Xero at the same time. I thought because xero seamlessly integrates it was the way to go but after dealing with there terrible email only support I have decided to abandon Xero. I've been trying to get an answer since Tusday Morning and their responses come 24-36 hours later as a canned no help response.Thurday night and I'm no closer to an answer than I was Tuesday.

 

[Slaters Kustum Machines]

QuickBooks online for us.

 

[cyabro]

Well we use Xero, it was one of the main reasons we went with RepairShopr, we were always going to switch to Xero.

 

[Mainstay]

Even more difficult for Canadians. The taxes only recently got added (thank you!) but we still haven't sorted out how to sync it with an proper accounting package. Anyone know?

 

[keeperofthecode]

QuickBooks online for us.

Does the online version of quickbooks automatically import new invoices from RepairShopr or do you have to go through a routine import process?

 

[keeperofthecode]

Well we use Xero, it was one of the main reasons we went with RepairShopr, we were always going to switch to Xero.

Do you get better support since xero is a New Zealand based company? I'm all for email support but if you cannot respond in a couple of hours at the most than your support team needs to be upgraded. If a company is not going to have phone support they should at least make sure they offer chat support.

 

[HCHTech]

RS integrates with Quickbooks Desktop and Online. Recent development has been more focused on QBO, though. Don't know whether it's just easier to work with that platform (from RS' perspective) or whether they are planning to add new features to the QBD integration as well.

I have QBD and invoices & clients come over pretty seamlessly. Inventory going back to RS is a manual process to go the RS settings and queue an import - You can't just schedule it. Also, you don't get technician information when an invoice goes to QBD if that's important to you. I don't know whether that works with QBO.

Lastly, I use Quickbooks "Classes" to separate the residential side of my business from the commercial side - you can't get that information from RS either. So I have to manually edit every invoice and code the correct class - it's not as bad as it sounds, but it would be nice if there were a way to avoid that job. I have to do it anyway with all expenses, so it's just an ongoing task, that's all.

There is a pretty "gray" border between and either Xero or QB...lots of things you can do in RS are really accounting tasks that can be done on either platform, so it really depends on your own processes. How much detail do you want from Xero/QB, etc.

 

[4ycr]

I use Xero as well but it was set up through an accountant so any questions I ask them and I have never needed to contact Xero for anything and I have been using it for about 3 years now

 

[Slaters Kustum Machines]

Does the online version of quickbooks automatically import new invoices from RepairShopr or do you have to go through a routine import process?

Everything is automatically synced.

 

[TAPtech]

I use QB Desktop. Also I use authorize.net for CC payments. That ends up sync'ing pretty well. I would love to get ACH going at some point to stop with the manual check payments... but i really like being paid so until i'm up to my ears in checks I can put that off

 

[cyabro]

Do you get better support since xero is a New Zealand based company? I'm all for email support but if you cannot respond in a couple of hours at the most than your support team needs to be upgraded. If a company is not going to have phone support they should at least make sure they offer chat support.

Yea never had to deal with Xero directly.
Our accountant is who we deal with.

 

[Your PCMD]

I would love to give RepairShopr a go. The Hobbist plan is great since its free. But, I would not mind paying if say it included 40-50 tickets per month instead of a measly 25. But IMO, its not worth $50/mo to me just to get Quickbooks integration. QB already does recurring payments and acts like a POS if you set it up correctly. Taking checks is dead simple through online payments and also with my new FREE reader, I am set. I am almost at the point that I can give up Square. The only thing I would miss is the next day bank deposit.

 

[fencepost]

I can't see going with Repairshopr at anything less than the $99/month level, because I'd want to use it to track everything even if it was part of regular support. Susie* in Billing calls for assistance because she can't log in because Capslock is on or Numlock is off? Record it, even if it's not being billed as a line item. With tracking things like that, I can't see 75 tickets lasting anywhere near a month. I suppose it'd be feasible to keep an open ticket for "Minor client calls" for the month for each client, but that doesn't seem right to me - I think of a ticket as being a record of a customer interaction or series of interactions relating to a single problem, and "sometimes not having a clue" does not qualify as the kind of problem I want to track by name.

*I tend to use women's names for client examples because in my experience excluding doctors the staff at our clients seems to be at least 90% women. In fact thinking about it right now, offhand I can only think of 4-5 non-physician men at our medical clients, and one of those is so androgynous (including name) that I'm pretty sure he/she's trans and I'm not sure which direction.