Ammyy Admin issue

You have to bear in mind that unless you install it as a service, the application is only on when you run it manually. So run manually it cannot be used to sneak in except at the exact time you are using it. And as said, if you set a password on it or restrict IP ranges or limit which users can attach then even that hole is closed. Granted the ought to come up with a better numbering system but it can be secured so easily that it seems to be a non-issue for techs using it.
 
The fact remains, though, that UNLESS you set a password or limit the IP range, your session could easily be hacked. Ammyy Admin said as much via the support ticket that I submitted over the weekend. I also posted about my experience on their forums (which are muddled with all kinds of junk posts w/ links for various products that have nothing to do with Ammyy). My post and my forum account was deleted - twice. Apparently, they do not want anyone to know how insecure their product really is.

Yes, the host would have to click OK in order to allow a second "unauthorized" session to connect. But this could easily happen, as many novice computer users will click on virtually any box that pops up.

If you are running it as a service, with passwords and/or IP/ID limitations, then it's probably fine, but I don't have a lot of confidence in the product, which is risky to use out of the box. The Supremo tool looks very similar, though in my opinion the interface for the password is a bit easier to use.
 
Bumping this thread. For anyone using ammyy now, have they made any improvements on this issue? I'm not terribly impressed with their website and support pages, but I do like their pricing. Maybe that should tell me everything I need to know (in order to stay away from this one)?
 
I haven't used it myself but just took a look at their website and definitely looks sketchy. I'd probably try logmein free b/f i bought that.
 
I still love AMMYY, and use it all the time. Once you customize it with your own password and other settings, there is no security risk that I'm aware of. It's that customize version that gets downloaded from my site or by me when on-site, so it's not like it takes any time or thought. My only problem so far, is KIS blocks it really well, making it impossible to guide the user on how to create an exception for it. I'm still working on that.
 
I am using AMMYY ADMIN with no issues as well.
For the price it is very good.
Just set up a password and you're fine.

Regards,
 
My 2 pennys worth is this;

I've spent the last 3 weeks using various products on trial including Ammyy and I have to say that Ammyy fared quite poorly with our test subjects. The password situation is appalling IMHO. Free or paid for this is not exactly a difficult/costly thing to include.

After scouring through literally pages and pages of posts on TN and trialling umpteen different types of software we found that for ease of use for both staff and clients alike that Instant Housecall was a clear winner with Techinline a close second.

Foolishit made a valid point in a previous post when he said it is important for Remote Support to be easy and work first time for the Client as first impressions count. A bad impression is very difficult to overcome.

I agree and whilst it's nice to have something for free I'd rather pay that little extra and have a total solution straight out of the box that works first time every time.
 
Scoobaru said:
My 2 pennys worth is this;

I've spent the last 3 weeks using various products on trial including Ammyy and I have to say that Ammyy fared quite poorly with our test subjects...
Click to expand...

Just curious, did you sample ScreenConnect? If so, why does it rate a distant 3rd at best? Thanks.
 
Scoobaru said:
The password situation is appalling IMHO.
Click to expand...
Could you explain why you feel that is so? I just don't understand the issue. You add the password when you customize the program with their customizer utility and host the resulting executable on your site. Client downloads and runs the app and gives you their Client ID, you enter it and your password into your Ammyy admin module and connect away. What's the problem with that? Couldn't be easier, or more secure.
 
Okay, thanks for your explanation. Being a one-man-band working out of my home, customizing the program once with my password before hosting it for repeated downloads is worth the effort, given the under $70 price for a lifetime license that includes upgrades. The product does what I need it to do 99% of the time. I will use Techinline if need be, like I used to for years, but haven't had a need to do so since getting a premium Ammyy Admin license. To each his/her own.
 
Bubbajoe said:
Scoobaru,

What didn't you like about ScreenConnect?
Click to expand...

Self Hosting was the first and the main point.
We are just spreading our wings into MSP and RS and didnt want to have Self Hosted software. That's not to say this will not change in the future as we grow.

For us it isn't about one aspect over another it had to be the complete package. We had several things that were key to the product we needed. Mainly this had to work well for those that are completely lost outside of Facebook and E-bay.

We have a lot of Clients that fall into that category. With the Business Clients this is very different as you can set up everything onsite and await the calls. With the One-Offs you have a small opportunity to get things working immediately. We found that both Instant Housecall and Techinline were brilliant for this. We even had a 74 year old Client on in minutes. He was our first live Client and he was so taken with the service.

Overall IH shaded things but the amount of threads I've read through, searched and ran trials was very time consuming. Just glad we made a decision and so far so good.

If you havn't made a choice yet I don't think you'll go far wrong with IH.

Andrew
 
Scoobaru said:
Self Hosting was the first and the main point.
We are just spreading our wings into MSP and RS and didnt want to have Self Hosted software. That's not to say this will not change in the future as we grow.

For us it isn't about one aspect over another it had to be the complete package. We had several things that were key to the product we needed. Mainly this had to work well for those that are completely lost outside of Facebook and E-bay.

We have a lot of Clients that fall into that category. With the Business Clients this is very different as you can set up everything onsite and await the calls. With the One-Offs you have a small opportunity to get things working immediately. We found that both Instant Housecall and Techinline were brilliant for this. We even had a 74 year old Client on in minutes. He was our first live Client and he was so taken with the service.

Overall IH shaded things but the amount of threads I've read through, searched and ran trials was very time consuming. Just glad we made a decision and so far so good.

If you havn't made a choice yet I don't think you'll go far wrong with IH.

Andrew
Click to expand...

Hmmm... so far, absolutely no issues self-hosting ScreenConnect for me on a 16/1 DSL connection. Will take a look at IH, but pricey IMO...
 
My main concern was that Self Hosting is fine for the Workshop/Office but when we're out on the road it would be far easier to use IH to log in immediately without fuss. Or have I misunderstood their blurb?
 
Scoobaru said:
My main concern was that Self Hosting is fine for the Workshop/Office but when we're out on the road it would be far easier to use IH to log in immediately without fuss. Or have I misunderstood their blurb?
Click to expand...

I think you've misunderstood their blurb. Once you've set up the self-hosting, ScreenConnect can be accessed from anywhere and used to remote control any computer. (Assumes you leave the serving running).
 
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