Any tips on getting Crucial scanner to work again - or a replacement?

britechguy · Aug 20, 2023

You might find a portable "dumb browser" on https://portableapps.com

I'm finding them to be a reliable, and "junk free," resource.

River Valley Computer · Aug 20, 2023

If you haven't tried Oldergeels.com you might try it. They have a BUNCH of public domain and other free software for us geeks. Never had a problem with any of the programs/apps we've tried. I'm sure thy probably have several memory analysis programs available.

AlexCa · Jul 19, 2024

Reported the issue through their chat support and the assistant send me an email saying that he escalated the issue to the concerned team...

AlexCa · Jul 23, 2024

Tested Corsair System Scanner (https://www.corsair.com/us/en/s/system-scanner) but it doesn't work either, it has the same problem as Crucial System Scanner. Tested Kingston PC Scanner (https://www.kingston.com/en/solutions/pc-performance/pc-scanner) but it says: "Sorry, Kingston PC Scanner is only available in selected regions.".

I ended up testing RAMinator (https://www.compuram.de/blog/en/raminator/) and it worked flawlessly. It doesn't run in the browser. It opens the program (portable), scans the system, and gives a button to then open the browser, confirm the selection of the system, and check the results. In my case it correctly identified that my laptop is already using maximum amount of RAM supported for the system and gave me compatible SSD upgrade options.

ComputerDave · Jul 23, 2024

Yeah, crucial has given me a lot of problems here lately. And yes, it's had accuracy problems in the past for me as well. I did use Kingston's today in a pinch.

britechguy · Jul 23, 2024

RAMinator does seem to do a pretty good job, though I don't know that the RAM (which I know can't be upgraded, as it's soldered to the mobo) is split into 8 modules of 2GB each. I'm going to have to try it on one of my laptops that has conventional RAM modules, but haven't yet.

Here's the report:
==================================================================
RAMinator 2.0.1.23
by CompuRAM GmbH
==================================================================
________ ___ __ ____ __
___ __ \/ |_ / |/ (_)___ ____ _/ /_____ _____
__ /_/ / /| |_/ /|_/ / / __ \/ __ `/ __/ __ \/ ___/
__ _ _/ ___ |/ / / / / / / / /_/ / /_/ /_/ / /
/_/ |_/_/ |_/_/ /_/_/_/ /_/\__,_/\__/\____/_/
==================================================================
Memory Upgrades for Server, PC, Workstation and Notebook
------------------------------------------------------------------
Geisenhausenerstr. 18, DE-81379 Munich, Germany
Phone: +49 (89) 55 29 73-0
E-mail: info@compuram.de

Memory RAM & SSD - Buy online from the experts

RAM upgrades for Notebook, Desktop PC, Workstation, NAS and Server ★ DIMM, SO-DIMM ★ Samsung SSD ≡ from the experts ≡ Large stock ✔ 24h next day ✈ express service ✔

www.compuram.biz

==================================================================

RAMinator information
==================================================================
Version 2.0.1.23
Execution time 2024-07-23 18:02:58
Hostname bpv_gram_16
URL https://www.compuram.biz/raminator

Processors information
==================================================================
Number of processors 1
Number of processor sockets 1

[Processor #1]
Name Intel Core i5 1240P
Codename Alder Lake
Specification 12th Gen Intel(R) Core(TM) i5-1240P
Package Socket 1744 FCBGA
Core speed 1496.3 MHz
Number of cores 12

Chipset information
==================================================================
Northbridge Intel Alder Lake rev. 02
Southbridge Intel Alder Lake PCH rev. 01
Memory type DDR5
Memory size 16GB
Physical memory total 15.7GB
Physical memory available 2.8GB
Channels Quad
Memory Frequency 2593.7 MHz
Clock 2600 MHz
Speedgrade min. 5200 MHz
CAS# latency(CL) 60.0
RAS# to CAS# delay(tRCD) 48
RAS# Precharge(tRP) 48
Cycle Time(tRAS) 112
Command Rate(CR) 1T

Memory SPD information
==================================================================

[DIMM #1]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #2]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #3]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #4]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #5]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #6]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #7]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

[DIMM #8]
Flux Enabled
Memory type not specified
Module format Unknown Synchronous
Max bandwidth not specified-6400
Manufacturer(ID) Samsung
Size 2GB
Part number K3LK/BKB@/BM-M/GCP
Serial number 00000000
Nominal Voltage 0.50 Volt

Monitoring
==================================================================
Mainboard Model 16Z90Q

DMI
==================================================================

[DMI BIOS]
Vendor Phoenix Technologies Ltd.
Version A1ZG0380 X64
Date 07/06/2022

[DMI system information]
Manufacturer LG Electronics
Product 16Z90Q-K.AAS6U1
Version 0.1
Serial 205NZYB059234
UUID {E157A04E-577A-157A-A364-ABC7AAD733FA}

[DMI Baseboard]
Vendor LG Electronics
Model 16Z90Q
Revision FAB1
Serial 50947487F16224D118CA849A4752992816Z90Q-K.AAS6U1

[DMI System enclosure]
Manufacturer LG Electronics
Chassis type Notebook
Chassis serial {E157A04E-577A-157A-A364-ABC7AAD733FA}

[DMI Physical Memory Array]
Location Motherboard
Usage System Memory
Correction None
Number of devices 8

[DMI Memory Device]
Designation Controller0-ChannelA
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller0-ChannelB
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller0-ChannelC
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller0-ChannelD
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller1-ChannelA
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller1-ChannelB
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller1-ChannelC
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

[DMI Memory Device]
Designation Controller1-ChannelD
Format Row of chips
Type LPDDR5
Total width 16 bits
Data width 16 bits
Size 2GB

Device controller information
==================================================================

[Device controller #1]
ClassName System
Name Microsoft ACPI-Compliant Embedded Controller
FriendlyName n/a
Hardware-ID ACPI\VEN_PNP&DEV_0C09

[Device controller #2]
ClassName USB
Name USB xHCI Compliant Host Controller
FriendlyName Intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft)
Hardware-ID PCI\VEN_8086&DEV_461E&SUBSYS_04471854&REV_02

Display adapter
==================================================================

[Display adapter #1]
Name Intel(R) Iris(R) Xe Graphics

Drive information
==================================================================

[Drive #1]
Name SPCC M.2 PCIe SSD
Revision EJFMC0.0
Capacity 953.86GB
Serial number BE2607360D1100759019
BusType NVME
DriveFeature SSD

Software
==================================================================
O/S Microsoft Windows 11 Pro (10.0.22631) 64-bit
==================================================================

Copyright © 2024 CompuRAM GmbH

frase · Jul 24, 2024

Looks to me to be a JS Hook error.? As it just goes on forever even on different browsers with no addons at all.
Looks like the webscan is only available
https://www.crucial.com/store/advisor

Any tips on getting Crucial scanner to work again - or a replacement?

britechguy

Well-Known Member

River Valley Computer

Well-Known Member

AlexCa

Well-Known Member

AlexCa

Well-Known Member

ComputerDave

Member

britechguy

Well-Known Member

Memory RAM & SSD - Buy online from the experts

frase

Well-Known Member

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