Anyone using RepairShopr?

[Markverhyden]

I've been looking at getting the paid version as well. When I'm on the buying page I see there is an additional purchase option is something I've never heard of. domo.com which is a business intelligence service. Has anyone used that as well?

 

[sapphirescales]

I tried it and frankly, it absolutely sucked compared to what we currently use (Express Invoice and Inventoria). It lacked many features and had other features that we would never need or use. Worst of all, it's a monthly freaking subscription. I can think of about 1,000,000 better ways to spend $600/year than on that archaic piece of crap. I felt like I was back in the 1990's again. Automated emails are nice, but honestly it takes 2 minutes a day to shoot out an email to our past clients. Never tried PCRT, but that one looks even worse. I'll stick to our current solution, thank you.

 

[Scales]

Can't you map the data out to QuickBooks?

I am sure I could map it out, but then I would have to use QB for invoices / receipts as to show proper taxes.

 

[Movax]

PCRT is still nice if you have the time and knowledge to customize it to your needs. If you can handle coding with LAMP you can make it do anything.

 

[acscva]

@sapphirescales Really Express Invoice is better than RepairShopr.... Wow that looks like a popular program in our industry. NOT. RepairShopr is one of the widest used application in the computer repair business if they are not using Connectwise, Autotask or Tigerpaw. RepairShopr is not just an invoicing application and can handle all aspects of computer repair and managed services including full integrations with your RMM and many other applications.

 

[gadgetfixup]

Comparing invoicing and inventory control programs to RepairShopr is akin to comparing your backyard go-cart to a Formula 1 vehicle. We give RS $1200 a year and it's the best money we spend. Our customers constantly praise us for using the RS system. Typically we send a text message for a repair total and within minutes our shop ticket board shows approved. Our clerks aren't interrupting our techs 30 times a day with customer questions as our front end and back end all communicate through RS. Some customers have even learned it much more efficient to respond to ticket updates and get messages to the techs directly rather than ringing our phone and relaying through the clerks. RS has made our shop 100% more efficient. Great stuff that is constantly improving.

 

[MrEastwood]

I would do anything to switch, but it doesn't support our tax system here in BC Canada. I play with basic account now and then and dream.

It supports multi-tax rates for us Canucks now. BTW, we used Autotask for years. The amount of time we spent fiddling with pop-up screens that only works in IE (yes, works only in IE!! this is 2017...), a horrible mobile app, 30+ steps to do the simplest thing, it was a no-brainer to switch away from autotask. So far, RS is looking good except for the documentation isn't kept entirely up to date.

 

[fastremotehelp.com]

Yep, repairshopr is absolutely the tits. I was doing thing with outlook and spreadsheets and some crappy invoicing program, and then I saw the light. It is especially good for me since I have annual recurring Remote Support Plans. Doing those on a spreadsheet was a nightmare, now it's easy, the invoices get emailed automatically as they come due...The customer portal and the automatically calculated customer lifetime value is a huge plus too. I like the program, and the monthly charge of $50 is very reasonable for what you get.

 

[overburnz]

if they only had portuguese version as well :\

 

[DanF]

Just subscribed for an account a few hours ago.

I'd need to set up processes before spending the time to customize RepairShopR. So for now, it's just a subscription on which I'll be creating some fake customers and test it out properly.

Right now, I'm simply using spreadsheets with a bunch of formulas and mail. However, managing customers, invoices and stock has become a nightmare on spreadsheets. Time to move on

 

[acscva]

You can join our private group on facebook here: https://www.facebook.com/groups/repairshopr/

Also check out all of their youtube videos here: https://www.youtube.com/user/RepairShopr

 

[MrEastwood]

You can join our private group on facebook here: https://www.facebook.com/groups/repairshopr/

Also check out all of their youtube videos here: https://www.youtube.com/user/RepairShopr

My request to join has been sitting pending forever now... does anyone here admin the group?

 

[acscva]

My request to join has been sitting pending forever now... does anyone here admin the group?

I am the admin of the group. If your profile doesn't say your company name then I will typically send a private message requesting this information.

Unfortunately we get a ton of requests from all over the world and a lot of times they are not people using the software or even in our industry.

What is your real name? I will get you approved.

 

[MrEastwood]

Thanks for the add to the group!

 

[Guruz]

I just started using it and am working my first ticket through the system now. I wish I could turn off the youtube videos that are on many of the pages though.

 

[Slaters Kustum Machines]

I just started using it and am working my first ticket through the system now. I wish I could turn off the youtube videos that are on many of the pages though.

We have been using RepairShopr for a couple of years and they only time we get youtube videos is when something new is released. I wonder if these are triggered automatically since you haven't seen them yet?

 

[Guruz]

We have been using RepairShopr for a couple of years and they only time we get youtube videos is when something new is released. I wonder if these are triggered automatically since you haven't seen them yet?

I have created one ticket. That ticket is still open. I'll close it after my on-site tonight. Perhaps after I complete the first ticket, they will go away. I have watched both of the youtube videos on Tickets, so that isn't the trigger.

 

[drpcfix]

I have created one ticket. That ticket is still open. I'll close it after my on-site tonight. Perhaps after I complete the first ticket, they will go away. I have watched both of the youtube videos on Tickets, so that isn't the trigger.

They just show until you create like 10 of each thing or so..

 

[GTP]

It looks the business, but at almost AU$67/month for the "One Man Army" plan it's out of my budget!
What happens if you do more than 75 invoices per month?

 

[PBComputer]

It looks the business, but at almost AU$67/month for the "One Man Army" plan it's out of my budget!
What happens if you do more than 75 invoices per month?

I'm on the One Many Army. and go way over 75 invoices. I would talk to RepairShopr about it. you never know what they can do.