Asus T100HA rotation issue

[alexsmith2709]

Hi,
I've got a weird issue that i cannot seem to sort. I was hoping one of you guys has the answer!

A customer has an Asus T100HA Transformer book which is just over a year old and he brought it in saying the webcam was displaying upside down in skype (as well as other issues). Sure enough it is, but when using the built in windows 10 camera app it displays the correct way around.
I checked all drivers, updated and rolled back where possible but still no joy. I turned my efforts to the graphics/sensor drivers as in the displays settings the orientation is set to "Landscape (flipped)" when docked to the keyboard and whenever if is that same orientation. I have tried turning auto rotation on and off but no change. The intel software for the graphics driver also shows the display as rotation 90 degrees when it is in landscape orientation so it seems that the default is portrait mode.
I have tried drivers from the Asus website as well as letting windows find them.
One other issue he had was a failed update which appeared to be caused from a lack of storage space and it was stuck in a "restoring previous version of windows loop" so i had to reinstall. This reinstall hasnt fixed the issue either.
Every fix i have found online hasnt worked and im running out of ideas! As it did work before an unknown update maybe reinstalling an older version of windows 10 would work, but that would only be short terms before it updates again i guess.

 

[mr m]

Maybe this?

https://www.asus.com/support/faq/1015069

 

[alexsmith2709]

Yeah done that. The correct camera was already set in skype but changed and changed back to see if that prompted it but it didnt.

 

[mr m]

You said the unit is about 1 year old and the Win 10 camera appl works. Did the display ever work correctly with Skype?

Since you couldn't find a driver that works how about suggesting to the client to buy an external USB camera? Not the most eloquent solution but you already covered all the bases and can't be expected to re-engineer the PC.

 

[alexsmith2709]

Yeah it did work fine up until recently. He didnt say how recently but he is a regular customer so i would have heard before now if it hadnt been working for months.
i can suggest using an external webcam, but your right, not the most eloquent solution but if nobody else has any ideas it might have to be that way

 

[mr m]

Perhaps ASUS tech support has the fix or will shortly because it sounds like the last Win 10 update hosed the PC.

 

[GTP]

Have you checked in Skype options (click spanner for advanced options) for "image mirror" or "mirror vertical" or "image flip?"

 

[alexsmith2709]

Have you checked in Skype options (click spanner for advanced options) for "image mirror" or "mirror vertical" or "image flip?"

I dont get those options in any version of skype i have used. The versions i have used are one downloaded from their site listed as "Skype for windows", the one listed as "Skype for PC", the one from the Microsoft Store, Skype for Business and Classic Skype. Unless im going blind i cannot see any option that relate to the mirroring or flipping of the webcam. If you know of a specific version that has these options im keen to know!

 

[GTP]

I'm not a Skype user but I do remember these settings from the past. IIRC it's been a long time (years) since I used them for this very issue, so maybe later versions have them excluded?

...and it appears, after some googling, that those options are no longer available in skype.

Have you tried completely removing the current driver, then install the original driver that came with the laptop?
Should be in a folder on the root of C:\ (not sure if that model came with a recovery disc)

 

[alexsmith2709]

Sadly that didnt work either, there were some different driver versions in that folder than on the Asus website so was worth a try but nothing changed :-(
Looks like it was probably to do with Microsoft messing about with Skype and removing stuff that doesnt allow the webcam to rotate anymore

 

[Computer Bloke]

Looks like it was probably to do with Microsoft messing about with Skype and removing stuff that doesnt allow the webcam to rotate anymore

Let's not be too quick to blame Microsoft. It's not always their fault.

I'm not familiar with this particular model but as a space- and cost-saving exercise some older Asus laptops were designed with the camera fitted upside down. The image was inverted by the Asus version of the camera driver for Vista and Windows 7 so everything looked normal to Skype and other application software, but no Windows 8 or 10 drivers were ever produced. This leads to all kinds of fun and games if you upgrade or reinstall the OS because Windows correctly identifies the camera model and installs the proper (standard) driver for it but of course it has no idea that the camera is upside-down; the result is exactly what you see.

It's a fairly well documented problem and Google will point you to all kinds of dodgy sources for drivers which might fix this; I know for a fact that some of them are OK, because I fixed this very problem for a client a few years ago by installing dozens of different Vista and Windows 7 drivers on a Windows 8 machine until one of them finally worked. It kept the computer useful for an extra couple of years but I wouldn't want to go through that process again.

 

[alexsmith2709]

I have tried every driver i have found for this camera, most of them are all the same version.
I dont think it is the camera driver as the whole screen is "landscape (flipped)" as the orientation setting in windows which to me points at the g-sensor driver which i have also installed a few different versions. The one that was in the driver folder in the root of C doesnt exist, its an empty folder and one from the Asus website doesnt work (yellow exclaimation. Code 10).
I guess the windows camera app pays attention to the setting in PC settings but Skype does not giving me a 90 degree image now instead of upside down.

 

[Porthos]

I dont think it is the camera driver as the whole screen is "landscape (flipped)"

What Video chip does this have?

On Intel chips you would have to disable rotation.

Might look at this and experiment.
https://www.howtogeek.com/356809/how-to-disable-screen-auto-rotation-in-windows-10/

 

[alexsmith2709]

What Video chip does this have?

On Intel chips you would have to disable rotation.

Might look at this and experiment.
https://www.howtogeek.com/356809/how-to-disable-screen-auto-rotation-in-windows-10/

It is an Intel chip. disabling or enabling rotation as no effect, the camera is always the wrong orientation. Right now, whichever drivers i have installed and removing the auto rotation completely!