AV Programs that continue to dissapppoint

frederick

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Kind of disappointed by the AV software out there. Not every single one is going to hit my list, but to me, I've found these ones to be very disappointing and can just be avoided without looking back. I recommend a couple of these, but I recommend them as "they aren't the best but they do the job". By the way, these are strictly my opinions

1) AhnLab. I don't know where to begin. I can walk up to a computer with this on it, and not only find a million traces of every single computer virus out there, but the fact that it hasn't really done a scan in a while, nor does it care to. I've had 15 computers with this program that came in for services other than virus removal. On 9 other computers, it wouldn't even scan. Rogue programs managed to control every aspect of the computer except this program, probably cause they knew it wouldn't stop them. My Verdict: Couldn’t uninstall it enough to even put a smirk on my face so long as I know this program is still being used

2) AVG. They've simply lost their way. There was once a time when I could say "AVG is a good program, get that." Now I say, "AVG is the last program you want on your computer, to include it's so called search bar." It used to be worth buying AVG, now it seems like you buy AVG so you can get infected. The only reason I think they added a nice Computer Tune-up feature was so all the computer viruses could be optimized every couple of days so they could infect your network faster. My Verdict: Change to something else

3) Kingsoft is one of China’s oldest software companies, if you didn’t know. Just recently, they were able to legally drink. Maybe that’s what happened to them. Instead of putting out a good AV, they started going to the bars more often and coming home with things that a wingman should stop you from. Assuming you can launch the program without it crashing and catching on fire, it seems to never detect the big things that come through. It might say it saw one go by, but that does nothing for protection. You can’t say “you saw a virus once” and somehow think that makes you an AV program. My Verdict: I say change if you want protection and not detection

4) Avast is on this list for the simple fact that they are blasting peoples screens with pop-ups after someone has purchased the service. You can’t really sell faster than a person needs, and pop-ups get annoying real fast. It does fair on my list of competent anti-virus programs, but the pop-ups are my biggest deterrent. My Verdict: Sitting on the fence still, but I won't even mention it to anyone

5) McAfee and Symantec, both for the home user products. You would think, that these two would be more on top of their game as they are basically the most well known products in any home when it comes to AV. McAfee is troublesome, it’s detection is fair, but they just don’t know how to release a product for the average Joe and Jane. Symantec sets the system requirements lower than what the program really needs. You just can’t go to Best Buy, purchase a $300 computer, and install Symantec on it. It’s not going to run properly. These two companies have the budget, have the resources, so they have no excuses. Symantec has made great strides in my eyes in improving their product, but sometimes, you have to look at your engineers and say “if this one doesn’t work, you’re fired”. McAfee has gotten lazy if you ask me. Both cause troubles for the average end-user, with annoying “I BLOCKED NOTHING FROM NOT OPENING A PORT!!! YAY ME!” And then they disable your internet. Thanks… My Verdict: If you can run them with no problems, keep them, otherwise smash the delete key in with all your might

6) Avira is lower on my list than it probably should be. I’ve yet to trust this program. Have I given it a fair chance? Probably not. But when you are a lot like the others on here, where you put up pop-ups about how they need to purchase your program after they just purchased your program a month ago, and block nothing as far as I’ve seen, it is fair to say, you are useless to me. My Verdict: Undecided but leaning towards no

7) Last on my list, is Microsoft Security Essentials. Microsoft made a great attempt didn’t they? I think they are still learning, and that makes me uneasy. They were great at the start, but as more and more clients switch to us for AV, the amount of stuff that is found is amazing. All kinds of Trojans and Viruses that are pretty standard for other AV programs. I would say this program is great with a companion, like Malwarebytes or Spybot, but not swimming solo. I’ve always been told MSE is not great against zero day stuff, but I learned it’s missing some of the more important, and that bothers me. My Verdict: I would say great if you don’t download porn


I would have to say, after getting a lot of exposure to Bitdefender, Vipre, ESET, and Panda, I'm really and truly satisfied with these 4. I don't think I could promote them any harder without hurting the customer and possibly killing them to get my point across. But just like seasons change, so do AV programs as to who is better. My biggest pushers recently have been Bitdefender, Vipre and Kaspersky. A year ago, if you would have asked me about any of these mentioned 5, I think ESET and Kaspersky would have been the only 2 I would have mentioned. And really, cause of technibble, I've been interested in trying out and playing with more AV programs than in the past because of your guys comments.
 
Symantec Endpoint Protection is getting worse IMHO for business clients. I can't count on the times when I check on a client and their anti-virus defs are out of date about a few months. I have say I both MSE and Avast on my mom's machines (separate machines) and she told me she likes the Avast better because it tells her she is up to date and protected. So, I guess some residential users may like the nagging.
 
Kaspersky and F-Secure (since the old days... ;))

Bitdefender (during the last 2 years)
 
Yeah for home grade stuff (read....FREE)...I'm still pushing MSE.
Some alternatives came up not long ago I encourage you to "test"...I made a thread a while ago on home AV products. Panda has a free version, and Bitdefender has a new one also. I think one of my laptops still has the Panda free one on it.

Testing them went well, although one was quite limited in options you can do like tweaking exclusions. However they're not on my "use list" yet as I didn't find answer as to what happens after 1 year is up. If they need to be re-registered or not. If they do..that is an absolute show stopper for me. When I use a free AV...friends/family/neighbors/home setups....I put an AV is that MUST be nag free..and MUST not require registration and anual re-registration.

Because...as any experienced IT guy knows...when it comes to home users, most of them let an antivirus expire....and once that happens....

So MSE is still my "go to" AV for the freebies.

Avast has a darned good engine...quite capable in detection and cleaning. However it requires registration, and I "think" needs an annual renewal....at least it used to, not sure if it still does. Interface is weird...and good grief I hate that stupid voice alert thing with a freaking passion...can't kick the computer hard enough and fast enough to shut it the heck up. First thing I waste a minute doing is go right to that and turn it the frick off.

For business...we're still very happy with Eset, and N-Able (which is currently switching from Panda to Bitdefender).
 
Like a large number of techs, I generally push MSE along with MBAM.

This is for customers who I consider at "low risk"

(This is why I've been chasing MBAM licenses over the last few days. Thanks Jules).

For a bought solution, I'm a Kaspersky man,..... still with MBAM.
 
I push Kaspersky and MBam as much as possible.

Now I use DSupport, I am working on a project, i'm calling Optimum, which will give clients a full years protection using both. It's in beta at the moment, but so far, it is looking good. With the costings, I'm getting for Kaspersky and mbam pro, I need 1 full months payment off a client, then i'm in the black with them.

Signed my first client up today with it. Using a similar type of feature as reported on Nicks forums. Packaging a few things together, and making it worthwhile for the client.
 
I have been using Baidu anti virus and have had no problems with it. Have installed it on 20-25 machines in the past two months.
 
I need to look into DSupport I just don't have the time.

You seriously need to find the time here Paul. It took me about a day or so, to get it configured how I want it. Nick has been a tremendous help on his forum.

But by packaging a few things together, if I get 10 clients signed up, for my basic package for 3 months only. Then DSupport is all paid for. The rest is 'gravy'. That and DCloud, are a fantastic combination.

I'm still tinkering with a few things on the packages, wording, terms and conditions etc.. But you can see what the 'offer is' here.

http://cadisheadcomputers.co.uk/wp/services/pc-tune-up/

I'm going all out for this. Organising a couple of thousand leaflets being printed by a local printer. Getting a nice logo for Optimum (Max) etc. Newsletters to all my clients, past and present.
 
It is on my list near the top, just too much happening in my personal life and expecting some news business wise in the next few weeks (but not going into it in public). So when things get better I should have time.

Paul
 
Give me a shout if you want a hand setting it up Paul. It's pretty foolproof to be honest.

Hope the 'news' is all good for you :)
 
Vipre. Their detection and removal is abysmal. I've never installed a single license for a customer but I'm disappointed because it would be so handy for MSP since I use GFI Max.

I loved Avira a few years ago but then they got spammy and their detection slumped.

My go-to is Kaspersky, followed by Bitdefender. MBAM is great too for people who have click discipline issues.
 
Like a large number of techs, I generally push MSE along with MBAM.

This is for customers who I consider at "low risk"

(This is why I've been chasing MBAM licenses over the last few days. Thanks Jules).

For a bought solution, I'm a Kaspersky man,..... still with MBAM.

I have been using MSE quite a bit and still like it, although Bitdefender is really getting up there.

Yeah for home grade stuff (read....FREE)...I'm still pushing MSE.
Some alternatives came up not long ago I encourage you to "test"...I made a thread a while ago on home AV products. Panda has a free version, and Bitdefender has a new one also. I think one of my laptops still has the Panda free one on it.

Testing them went well, although one was quite limited in options you can do like tweaking exclusions. However they're not on my "use list" yet as I didn't find answer as to what happens after 1 year is up. If they need to be re-registered or not. If they do..that is an absolute show stopper for me. When I use a free AV...friends/family/neighbors/home setups....I put an AV is that MUST be nag free..and MUST not require registration and anual re-registration.

Because...as any experienced IT guy knows...when it comes to home users, most of them let an antivirus expire....and once that happens....

So MSE is still my "go to" AV for the freebies.

Avast has a darned good engine...quite capable in detection and cleaning. However it requires registration, and I "think" needs an annual renewal....at least it used to, not sure if it still does. Interface is weird...and good grief I hate that stupid voice alert thing with a freaking passion...can't kick the computer hard enough and fast enough to shut it the heck up. First thing I waste a minute doing is go right to that and turn it the frick off.

For business...we're still very happy with Eset, and N-Able (which is currently switching from Panda to Bitdefender).

MSE needs to die, its detection has gone so down hill.

McAfee, Norton, AVG, MSE: see way to many infections

Avira & Avast: see very few customers with these installed.

Kaspersky: a lot of pups slip by

ESET: only seen 3 customers infected w/ ESET on their machine, my personal pick as best
 
I have been a ESET Reseller for about 4.5 years now and I have been very happy with it and the customers have been fine with it and I have not seen many infections since we started selling it but here recently we have seen allot of customers coming back with the FBI type of infections. At one point in time I was so confident in the product I would tell clients that if they bought Eset from us and let us install and configure it we would remove the infection for free within the first year. We recently have removed that from our ad for new purchases. I am not sure what is happening but I hope something changes soon. Just my 2 cents.
 
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