Bitlocker Orange Screen

NETWizz

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Good Morning...

Last night I got home and fired up my laptop to be greeted with this...

This is not mine, but I didn't take a picture, and this is exactly it:

Qk6N0.jpg



I was not there to see it POST, but first I suspected bad video card (i.e. Motherboard). I was going to try hooking up an external LCD to test if it was my laptop's internal LCD etc., but first I tried rebooting.

It would POST just fine with the Dell logo then come back to this. Next, I tried both F2 and F12, and sure enough those screens were NOT corrupted, so I figured for some reason the Bitlocker screen where I type my Bitlocker code is corrupted.

I thought I would need to get my Bitlocker recovery key and remove the SSD putting it in another Windows 10 system to manually decrypt the volume and/or run drive diagnostics; since, I figured I may have corrupted files. Either way, I figured I might just try typing the passphrase, and it worked. Everything was perfectly fine.

First thing I did before even researching it was uninstalled Bitlocker decrypting the volume... Then I read up on it and found the offending update is KB3172985 whereby people are saying to suspend bitlcoker, remove the update, reinstall it, and re-enable Bitlocker. Turns out it was installed on the 17th, so it was the most recent update!

Being I already turned off/decrypted Bitlocker, I rebooted once more then without Bitlocker present ran Windows Update, which re-installed it... Found out it is Windows 10 v 1511, the major update.

Anyway, went to re-encrypt my HDD and told Bitlocker to verify before encrypting. When the computer reboots, I get the dreaded Orange screen; hence, I just hit escape, so my computer never encrypts.

I then removed the SSD placing another, sprare SSD and did a clean install of Windows 10, which already was Version 1511. I go to enable Bitlocker... same crap

ALL diagnostics passed on the laptop, too. I put like 1.5 hours into this, and apparently all of the sudden I cannot have the Windows 10 with Bitlocker even though it worked fine with Windows 7, 8, and 10 before on the same machine.


Any thoughts? or am I pretty much stuck waiting for the Microsoft Fairy to fix it?
 
Well, if you don't mind typing in a security key each time the system boots, I'd say look at this software to do your disk encryption: https://diskcryptor.net/wiki/Main_Page I think (apart from lots of jumping through hoops, doing a funky driver dance, and some registry voodoo) that you're going to be waiting on a MS patch, and if MS creates a hotfix that does this, I'd be a little untrusting of any "fix" for it for a while. I use Bitlocker at work, it's nice, but personally I prefer 3rd party applications for it.
 
Update video drivers? You are blaming Bitlocker but to me, this is a video problem that BitLocker just happens to be triggering. I've seen this kind of thing with systems that don't properly come out of sleep mode.
 
My video driver is the built-in Widows 10 driver for the Intel HD graphics... Naturally, it is WHQL certified for what that's worth.
 
Not worth much IMO...

I would find and update the drivers for that machine. Snappy Driver Installer is your friend.


Does Bitlocker even use video drivers? I always figured it was in some universal VGA or something like that.
 
I will try that when I get home. Great idea. I did read those other suggestions basically removing and reading the update, etc.
 
I just found this. I hope it helps.

http://answers.microsoft.com/en-us/...r/5bc6bb31-83bf-4bad-b328-3c54188178e6?page=3

- enter your bitlocker (or user) password on the orange screen blind which temporarily bypasses the problem

- uninstall the security update (KB3172985). It will ask to restart, let it restart. It will still have the orange screen but the update will be uninstalled. Access your account again.

- suspend bitlocker first, then reinstall the update (if you check for updates it will automatically find and reinstall it)

- restart your computer and the bitlocker password screen should now appear (if you chose that option when installing bitlocker)
 
[Reporting back what worked... Fixed it for real two(2) days ago.]

I tried EVERYTHING suggested over a week ago, and ultimately what worked (intermittently) was to set it to a legacy screen..

Then I tried this and it was what finally worked after trying system restore, uninstalling/ reinstalling the updates, decrypting/encrypting etc...

This is what worked:


1. Type password to get past Bitlocker and then sign-in to Windows

2. Suspend Bitlocker

3. bfsvc.exe %windir%\boot /v

4. bcdedit /set{default} bootmenupolicy standard

5. reboot (you will NOT see Bitlocker)

6. Reboot again and it was fixed

EDIT: Obviously #3 and #4 go at an Elevated (Administrator CMD prompt).
 
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