Cloned Drive Outlook (this computer only) issue.

[lan101]

I cloned a drive a week or so ago in a dell 3020 optiplex. Original drive was failing, but AOMEI backupper successfully cloned to a new samsung evo SSD.

Everything is fantastic other than on outlook 365...the contacts and calendar where it's (this computer only) Nothing is there now.

In the other contact folder there's like 40 or so contacts in there (but of course none of those are the important ones)

I know how that's an OST file etc. I know about that info but why wouldn't that move over correctly in a clone when everything else is working perfectly fine?

I figure there's probably some outlook snafu that I don't know about lol. It is an imap account as well.

The office account appears to be signed in and synced ok from what I can tell...I thought maybe there was a syncing issue but from everything I read that OST file shouldn't be syncing to anything.

The old drive is still available (although in failing stages) Is there a good manual method guide on that? I've googled and read various stuff but didn't find anything really concrete to me (but I am an idiot when it comes to outlook lol).

@callthatgirl

Thank you.

 

[Sky-Knight]

It's a 365 Outlook? Using M365 services?

There's nothing to fix... you open the control panel, fire up the mail applet, make a new Outlook profile, set it as default and open Outlook again. It configures itself to the M365 account as new, and assuming everything just works you're out the door.

For my managed customers I don't even bother to keep the old profile around, I just nuke it and start over. The only reason to keep an Outlook profile around is old bad habits. BUT in an unknown or potentially unknown situation removing the old profile is bad, because it'll remove files you might need to build the new one.

 

[lan101]

The email address is whatever@sagepointadvisor.com

Setup as an imap account.

It's just a personal office 365 account setup for the "office account" That's using a "gmail account"

So yeah everything works fine just no contacts and no calendar info for some reason. Doesn't make sense to me.

 

[Computer Bloke]

Setup as an imap account.
...
So yeah everything works fine just no contacts and no calendar info for some reason. Doesn't make sense to me.

Makes perfect sense to me. IMAP doesn't support contacts or calendars.

 

[lan101]

Makes perfect sense to me. IMAP doesn't support contacts or calendars.

That part I get...I guess I never realized on a clone that it wouldn't bring that info over.

I see on this link here that mention a better solution when setting up.

Using IMAP Accounts in Outlook

Outlook 2013 uses an .ost file for IMAP accounts and stores appointments, tasks, contacts, and notes in the ost, in folders labeled "(This computer only)".

www.slipstick.com

So since there's no "pop" account I assume it's just a lost cause then?

Thank you.

 

[mikeroq]

Well you said it yourself the drive was failing. If this was a 100% clone and the source wasn't damaged then you should 100% have everything in Outlook.

 

[lan101]

Well you said it yourself the drive was failing. If this was a 100% clone and the source wasn't damaged then you should 100% have everything in Outlook.

Exactly so maybe that's the deal. Maybe something slightly botched. As far as I know everything else is perfect on it.

 

[mikeroq]

Did you see what was in Outlook before you cloned, or hooked the old drive up to see what is in Outlook?

 

[Porthos]

As far as I know everything else is perfect on it.

Famous last words.

 

[lan101]

Did you see what was in Outlook before you cloned, or hooked the old drive up to see what is in Outlook?

Nope I didn't unfortunately. They have the old drive though...so I'm willing to hook that back up to check...but if that info is there.....is there a way to export that out? Looks like there's some sort of .pst conversion you can do from what I read.

 

[lan101]

Looks easy enough to do from this video here.

Looks like hooking the old drive up would be the best option to see if the data shows up correctly there...then by following this video we should be good assuming to corruption lol.

 

[carmen617]

Yes, if you can fire up the old drive and get Outlook to load, you can either export the contacts, or you can even just create a new folder on an external thumb drive and drag and drop the contacts there, then drag and drop them back into Outlook on the new drive.

 

[HCHTech]

Isn't the "On this computer" stuff in a local PST? It sounds like you just didn't transfer that file.

 

[lan101]

Isn't the "On this computer" stuff in a local PST? It sounds like you just didn't transfer that file.

The way I read they changed that from Outlook 2013 and beyond...you can change it to .pst by following that short video I posted.

 

[lan101]

Yes, if you can fire up the old drive and get Outlook to load, you can either export the contacts, or you can even just create a new folder on an external thumb drive and drag and drop the contacts there, then drag and drop them back into Outlook on the new drive.

Yep that's what I'm thinking. It booted fine before just slow as a snail. I believe Outlook still worked fine...So I'll give that a shot assuming they want me to.

 

[mikeroq]

I suspect you might find Outlook in the same condition as your clone.

 

[lan101]

I suspect you might find Outlook in the same condition as your clone.

Yeah that's my thoughts too. I will report back for sure on it.

 

[Sky-Knight]

I suspect you might find Outlook in the same condition as your clone.

This is my assumption as well.

 

[frase]

I usually export contacts & calendar manually, just to be safe. Then import them when account has been setup again.

 

[callthatgirl]

Still need help? My email alerts aren't working. @lan101