Customers yahoo email been hacked - advice

[joydivision]

No the Yahoo website.

 

[Majestic]

She is blaming me saying MSE is useless and it hasn't been doing anything she said she downloaded another virus scanner which found lots (I suspect it may be a fake one but she insists it wasn't).

Anyway her Yahoo email account has been hacked and its sending out spam. The emails are clearly in her sent folder. I have not seen the computer yet but two things is there a known worm which affects Yahoo? She insists she has only been using her laptop at home.

All I know at this stage is MSE hasn't found anything.

It might be obvious when I get that it is a virus but does anybody know of a specific virus that infects Yahoo so I know where to look manualy before I start with the scans?

Funny. I came across exactly this today. SuperAntiSpyware found the culprits (2) and cleaned them. I then went into her yahoo account to discover a bogus secondary email account in it as well. I deleted that account and changed her password. I'll see at the end of the week if the spam has stopped.

(of course I also scanned her pc with autoruns, mbam, trojan remover etc...).

Majestic

 

[HAL]

Might be that she handed over her Yahoo login credentials to a phishing site. Might want to make her aware of that risk, or you could be getting another call for the same problem.

 

[Daifne]

Any sources? I have tried google but just get silly things. I want to be able to show that MSE is as as good as the free ones get.

I have told her to change her yahoo password .

No sources other than what I've been seeing with my customers recently. Something is going on with Yahoo. All the customers were webmail only and after changing the password were fine.

 

[AtYourService]

This is the 2nd customer I have seen get their att/yahoo account jacked,
the other one was last month sometime. It seems like they get in the account and change the password, then email your contacts then delete all your contacts to stop you from contacting them.

its a scam to get money sent to whereever

this is a copy of the email I got sent to me the other day since I was in her contacts list.

from Ann XXXXX <XXXXX@sbcglobal.net>
reply-to XXXXX@yahoo.com
to
date Tue, Sep 28, 2010 at 8:08 AM
subject Terrifying Experience..Help !!!
signed-by sbcglobal.net

hide details Sep 28 (2 days ago)

I'm writing this with tears in my eyes, I came down here to Wales,United Kingdom for a short vacation unfortunately i got mugged at the park of the hotel where i stayed,all cash,credit card and cell were stolen off me but luckily for me i still have my passports with me.

I've been to the embassy and the Police here but they're not helping issues at all and My flight leaves in less than 3hrs from now but am having problems settling the hotel bills and the hotel manager won't let me leave until i settle the bills,I'm freaked out at the moment...and i need your help right away.