Dell G15 Ryzen Edition - Replacing the screen

[britechguy]

I just got a call from a local college student who has one of these units, and she texted me this picture, so it is obviously a cracked screen problem;



Odd in that it's "straight line," at least in my experience, but that's not the problem. The Dell service manual for this model is not showing any information that I can see strictly for screen replacement, only replacement of the entire display assembly. Parts searches on Dells site aren't helpful, nor have any of the Amazon or eBay searches been, since I cannot be 100% certain of what screen this unit uses.

Just curious if anyone has ever done a straight screen replacement on this unit and, if so, if it was any more difficult than any other, and what screen model you used. Even YouTube is not proving particularly enlightening.

 

[River Valley Computer]

I just got a call from a local college student who has one of these units, and she texted me this picture, so it is obviously a cracked screen problem;

View attachment 13251

Probably another wonderful design where the screen is glued or taped to the back. We have not seen that model yet. Did you get the model number or the service tag?

 

[phaZed]

I have not worked on that one yet, but it looks like a standard frame and bezel design. May need to have it in-hand to get the screen model and search by that.

 

[Porthos]

Be ready to also buy the tape strips more than likely.

 

[britechguy]

Thanks to you both. Given that this is a college student's computer, I was trying to minimize downtime. Looks like that's unlikely to happen. I doubt that any of the other local shops are going to have the correct screen in stock, either. I never stock parts because the demand for this sort of repair (at least by me) is so low and the manufacturers are constantly changing screens. Things go obsolete too fast.

 

[Porthos]

@britechguy
Service tag number would be helpful here. Do you have it?

 

[britechguy]

@britechguy
Service tag number would be helpful here. Do you have it?

No. But I need to text this client and get it.

I constantly forget about the Dell service tag number as, for whatever reasons, I just don't see Dell machines particularly often.

 

[britechguy]

ST: HBX23G3

 

[Porthos]

ST: HBX23G3

NCD2T : MOD,LCD,15.6FHD,120,BOE,SIFG15
Note the 120 in Dell's spec from the service tag. https://www.laptopscreen.com/English/model/Dell/G15 15 5515/
This should be your screen, Client won't like the price.
It is also a taped-in screen. Will need these to properly mount the screen as well. https://www.laptopscreen.com/English/section/cleaners/?hash=5653822
Mountings: No Brackets info

 

[britechguy]

The only one I have found quickly is on eBay for about $160, shipped. From China, of course.

120Hz 15.6" FHD IPS LAPTOP LCD SCREEN for Dell G15 5515 1920X1080 40pin | eBay

Resolution Type : FHD. Data Connectors :40Pin-0.5MMpins pitch, 120HZ. Solution type 1920X1080. LCD screen 1 In Professtional Customized LCD BoxUseful Help for Reusing old lcd. LCD Size: 15.6".

www.ebay.com

I'll be damned if I can find the Dell original part on their site. Not well designed when the support page with system specs & parts doesn't link directly to the replacement part purchase page.

 

[Porthos]

@britechguy
I do not know if you have an issue with the seller I posted but I can endorse them fully.

 

[britechguy]

@britechguy
I do not know if you have an issue with the seller I posted but I can endorse them fully.

That link to the actual screen wasn't there when I first read your prior message. The one for the tape was.

And I have no issue with the one you've posted. I need to look at how much shipping is, but other than that, I'm fine with the price, as it seems competitive.

Interesting thing is I'm now getting a message that the site is offline, so I'll check again in the morning.

 

[Porthos]

Interesting thing is I'm now getting a message that the site is offline

Do you mean this?

 

[britechguy]

No. Try adding something to your cart, not logged in, and see what happens. That's all I tried to do, then when I went to look at the cart I got an offline message from Cloudflare. It's happened before with outher sites, and is usually transient.

Just tried again:

 

[HCHTech]

We use those folks a lot for screens - We've always been happy with their service, packing & fast shipping. Also, once you establish a history with them, there is an unpublished discount that gets applied on the final purchase, not earth-shattering, but nice anyway.

 

[britechguy]

I'm waiting for the client to respond now. We're planning an "over Christmas break" repair, at least if she decides to proceed.

I asked her how this break occurred, but got one of those, "I really don't know," answers. Her guess is that something either hit the back side or some heavy pressure was inintentionally applied after the lid was closed. One of those, "It was fine, I closed the lid, and later when I opened it again this is what I found," deals.

Regardless of how it came to be, I would be sorely annoyed at having to do a screen replacement, and an expensive one, on a laptop that's barely a few months old.

 

[britechguy]

By the way, I haven't dealt with a taped-in screen in quite a while, and the last time it was a grand PITA to de-affix.

That replacement tape kit appears to be of the type that gets sold for household use under the Command brand name, were to remove you can get the end of the piece of tape and start stretching it and it will let go as it stretches, and do so very cleanly.

Is that what's generally coming from the factories these days? Or is it still that miserable black stuff that almost always involves great effort, with great care, to remove without breaking something (given how flimsy the whole lid structure is on most models).

 

[nlinecomputers]

It's a student. They throw them in a backpack and then toss(literally) the backpack on the ground someplace.

 

[Diggs]

It's a student. They throw them in a backpack and then toss(literally) the backpack on the ground someplace.

SSDs are such a blessing for these users.......

 

[britechguy]

SSDs are such a blessing for these users.......

In the many years that modern HDDs built for laptops were available, I don't think I had a single student from either James Madison University or Mary Baldwin College call me in regard to one failing. And heaven knows my partner knocked around his Toshiba Satellite with a conventional laptop HDD in it mightily.

Those drives were (and are) anything but fragile, and it takes a lot to kill 'em under normal use, which includes that described.