Dell Inspiron N5110 - Windows 10 Home no video.

[River Valley Computer]

A client brought his Dell N5110 laptop in for a defective HDD. We were able to back up his files with no problem but it sounded like the coffee would be ready any minute to bag. It was running Windows 10 Home. We install the SSD and went to install Win 10 HP(1909). Comes up saying this computer is not supported. Well it was running in 10 minutes earlier. We thought we would try 1903 - no go, then we tried 1809 - nope. Checked the BIOS and it was up to date. We checked thDell Tech Support? web site but no real solutions.

Any ideas. This is an very elderly gentleman and really can't afford a new computer.

Thanks in advance everyone.

 

[glennd]

A client brought his Dell N5110 laptop in for a defective HDD. We were able to back up his files with no problem but it sounded like the coffee would be ready any minute to bag. It was running Windows 10 Home. We install the SSD and went to install Win 10 HP(1909). Comes up saying this computer is not supported. Well it was running in 10 minutes earlier. We thought we would try 1903 - no go, then we tried 1809 - nope. Checked the BIOS and it was up to date. We checked thDell Tech Support? web site but no real solutions.

Any ideas. This is an very elderly gentleman and really can't afford a new computer.

Thanks in advance everyone.

I'd be interested to know what Windows version was on it from the factory?

 

[Porthos]

I'd be interested to know what Windows version was on it from the factory?

I bet Win 7.

 

[Porthos]

We install the SSD and went to install Win 10 HP(1909). Comes up saying this computer is not supported. Well it was running in 10 minutes earlier.

I use sys-prepped images and do not have that issue.

 

[Diggs]

I've had a couple of Dells like that except updating the BIOS took care of the Win10 problems.

 

[sapphirescales]

Put an image on the SSD and let it rip. Windows 10 even runs on an old Core 2 Duo machine I have here. There's no reason why it wouldn't run on a much newer laptop like that.

 

[Porthos]

Checked the BIOS and it was up to date

There seems to be a 2020 bios. AO3

 

[River Valley Computer]

I use sys-prepped images and do not have that issue.

After asking the tech if he used a sys-prepped image he said he didn't. I didn't think to even ask that. Thanks Jerry - problem fixed!!! More training coming.