Do I have what it takes?

Winston_Smith

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From reading these boards I've seen hat the issue of bad computer techs is a growing problem. I've been looking into starting a computer repair buisness in my area. The reason I'm looking to start a repair buisness is because of stories I've heard about the other repair shops in the area.

One charges way to much for sub standard service, A person I worked with had their computer "fixed" by this tech. They took the computer in, she tried booting it and it hung at the windows screen. She turns to the guy and tells him she needs to reinstall windows, you can pick it up tomarrow. He went back to pick it up the next day and she had not even touched it, he managed to get it back 3 days later and she charged him $400. He was still having problems with it, so I took a look at it. The drivers for the sound card and modem had not even been installed, she gave him a dvd with his data on it, never told him how he was supposed to put it back on the pc. So I installed the drivers, did all the security updates (had to install SP2, she had installed xp SP1) and got all his data back onto the pc. The other shop just looks like a joke, the website is very unprofessional. It's got annoying flashing GIF's, a layout from 1995 and the navigation is more of a maze than anything.

So I'm looking to start my own repair shop.

My experience consists of the following.
Removal of malware and adware, I've fixed many computers that have been infected with malware.
Installing Hardware, I've built 30+ computers from scratch. Mostly taking 20 computers and making 5 computers. Installed cd/dvd/blue-ray drives, HDD, PSU's, Memory, CPU's, Video cards, Sound cards, USB cards, Raid controllers and many others.
Reinstalling Windows 95/98/2000/XP, Drivers, Security updates, software, back-up and reinstall of data.
Network setup, setting up wireless and wired networks. I have a home network with 5 computers, 2 XP, 2 Linux and 1 Vista. I've setup Samba shares, one of the linux boxes is a media/file/print server. I just setup a wireless router for a older friend of mine that works in IT, he spent 2 hours trying to get it to work. I had it done in 5 minutes, just had to set the dsl modem to bridge mode, plug in the wireless router and set it up.
Building/tearing apart computers, I've torn apart more computers than I can count. I like to pickup computers I find sitting outside buisnesses (I ask before taking, some say no a lot say fine) and try and get them working. More often than not I can get them working, then I put them on the network and fart around with them. Until I get to many built up, then I'm told to "get ride of some of them f$$ing computers". I managed to get a nice server from my last job, the server had just up and crashed one day. They called in their tech guy, who looked at the computer tried a few things and said well your going to need a new computer this one's fried. So I said can I have that computer, took it home opened it up and it was packed with dust. Took it apart cleaned everything up and put it back together, it's still running 2 years later (this is my linux media/file/print server).
Linux, Installing Linux, dual boot and full drive. USB thumb live with persistent file systems, Live SD install with persistend files system. I've been using linux as my main OS for 2 years now. I use Ubuntu 9.04 and windows XP on my main desktop and eeebuntu and backtrack 3 on my laptop.

I just don't want to be some two bit tech, I plan on getting a site designed along with some cards and some small add's for posting up around town. I'm fairly confident in my ability's to fix computers, I've ran into some tricky problems. I'd like to make sure i'm up to par before starting out, but how to do that? I can pass the A+, I've read 3 books on it and have passed all the practice tests that I could find. But the drive to the nearest testing center last time I checked is 3 hours, and from what I've seen people say A+ is not even worth it.
 
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It sounds like to me you have a decent amount of experience in a lot of different areas which is always a plus. Out of curiosity do you have a full time job right now or are you looking to dive head first into this? If you have a full time job right now it may be beneficial for you to keep that job and work on computer repair on the side for now to see how things go.

In regards to the certifications, that's totally up to you. In my opinion I wouldn't waste your time with the A+ cert. There are better ones out there if you want to go that route. They definitely don't hurt but they for sure don't qualify you as a good technician. I know a couple people who have all the certifications known to man but they stink as computer repair technicians.

Search through the forums a bit. There are many posts that will have some useful information to a lot of your startup questions. Good Luck!
 
Ya I'm currently employed with a company making LED lighting products, it's not the best pay and kinda boring. That's why i'm looking into starting my own shop, start off slow and just build it up until I an quit and do it full time.
 
A+ doesn't make you a good tech. I know of about 3 operations here in town that boast A+ cert but they have no customer service, they rip people off, and to top it off after a small conversation with a couple of them, its obvious that the test was passed using brain dumps or test answers bought off of ebay. If you want to be a tech because you have bad techs in your area and want to siphon off their market share i'd say find something else to do. But if you want to be a tech to help people in need and have a great time doing it then go for it. you can only get better from this point. whenever someone asks me what I want to do for the rest of my life i tell them "man... i just wanna fix computers." It's a challenge, and its more like play than work. It's one of those things that I could do for free and still be happy (but of course getting paid is always better)
 
If you want to be a tech because you have bad techs in your area and want to siphon off their market share i'd say find something else to do. But if you want to be a tech to help people in need and have a great time doing it then go for it.

Bang on!
Very well put.
Could have not said it better myself.
 
It sounds like you have the general experience to get started, but the real questions are:

  1. Can you manage money?
  2. Can you give up taking vacation indefinitely?
  3. Are you ready to learn or do you know your local business laws?
  4. Are you prepared to live on limited cash flow while your business starts up?
  5. Have you written a business plan?
  6. Can you handle stress?

If you haven't done these are not willing to, then you are not ready.

EP
 
If you go into business for yourself you will be spending time on the following:

1) Accounting.
2) Marketing.
3) Customer Service.
4) Repairs.

See how repairs are last on that list? That's because they're not the most important part of a computer repair business.
 
Feel free to visit my website and utilize whatever you need to help make your business happen, ideas, content, whatever.

Be prepared to write your service documents such as:

New PC Setup: What standard steps will you be performing, what will you be checking?

and

PC Checkup and Optimization: What step by step method do you have for performing diagnostic and checkup procedures? What about when dealing with different web browsers? What automated tasks will you setup?

If you just go to a clients house and "wing it" and are not following a set standard checklist for that particular service, it will be difficult when dealing with customers when they call you back and say that something is happening. At which time you ask yourself, did I do that or did I forget? Checklists are a must.

Be prepared for when there is no work. Update your software tools, read technibble.com, look at new hardware tools you need, hit up ccraigslist for free computers and accessories that you can use, and train yourself on the tools that you have, and finally update your checklists and procedures, offereing your clients more for the services that they are getting.

I have a service called Recycle, where if a customer donates any computer equipment (except monitors and dot matric printers) I will give them a 10% off coupon for any one service, in addition to any existing service discounts. If I go to a clients home and have to repair their computer and find faulty computer components, RAM, HD, Video card, etc., I will offer to replace the faulty item for free. I will show them that it works. I offer no warranties, and the fact is that even if the item I replaced in the future stops working, they would have had to contact me to perform the service of installing or replacing the item anyway, so they are getting a chance to save money.

And finally, share on technibble, the more we all share, the more we all learn.

"troubleshooting is knowing what to do next, when you don't know what to do now" ~ unknown
 
If you go into business for yourself you will be spending time on the following:

1) Accounting.
2) Marketing.
3) Customer Service.
4) Repairs.

See how repairs are last on that list? That's because they're not the most important part of a computer repair business.

First I want to say welcome to the biz because you already have more knowledge and ethics than some of the cowboys running around out there.

But seriously, TheFakeGeek has a strong point. You stated that you had a good amount of experience which you had built up on your own. You have ambition which is also a plus. I would recommend some kind of formal education of the well rounded variety. Some self-taught techs may argue with me and that's fine. I actually commend them for learning these things on their own. I'm just saying for me that I'm glad I attended college and received exposure to a variety of subjects that I may never have had before getting into the business. Things such as the physical sciences, mathmatics, writing, public speaking, economics, pshycology, law, marketing, and plenty of tech such as repair, networking, programming, etc..
 
I think only you know if you got what it takes or not. I think you have already made up your mind and don't need some random internet people to tell you what to do. But it sounds like you have a good amount of experience. I think you should go for it! Having your own business is the best and the boss is just so understanding!
 
I think only you know if you got what it takes or not. I think you have already made up your mind and don't need some random internet people to tell you what to do. But it sounds like you have a good amount of experience. I think you should go for it! Having your own business is the best and the boss is just so understanding!

+1. It's up to you to make your own mind up. After all, when you are your own boss, no one is going to be making the decisions for you. :)
 
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