DVD drive wont recognize disks after iTunes uninstalled

[xxsilk109xx]

I have a good customer who brought me his computer today and wanted to know why when he tries to listen to music it always opens itunes instead of windows media player, which is what he prefers.

His daughter installed itunes and we wanted me to delete it.

So I deleted itunes, set wmp to be the default player.

Here is the problem. When I put a dvd in the drive and go to my computer and double click on it to open, it does so and plays the dvd in wmp

When I put a CD in the drive and double click on it, I get an error saying something about this device is not recognized and that I may not have permission to access the drive.

I have tried multiple cd's and none of them work. Now if i right click and open in new window, I can see all the files and if I click on them they play.

But for some reason with a CD in the drive it shows 0 bytes of 0 bytes and wont let me click on it.

He had to take his computer with him, so I dont have it here in my shop, however while he was here I searched and could not come up with anything.

I have checked for the upper and lower filters.
I have uninstalled the drive from device manager and restarted.
If you reinstall itunes everything goes back to normal. But when itunes is uninstalled I get the error.

Any suggestions?

 

[Fixedathome.com]

You could try the Microsoft CD/DVD Fixit

http://support.microsoft.com/mats/cd_dvd_drive_problems

 

[Slaters Kustum Machines]

What about checking what it is set to do for autoplay?

 

[Xander]

On my own system, I once had to manually install GearASPI drivers.

---edit--missed what you'd said about checking upper/lower.--

 

[Styxbound]

Think you're going to find a drive the cd player is kaput on.

 

[Xander]

Forgot to mention earlier about whether or not it runs on a live CD. Easy way to rule out the hardware.

 

[tekgeek]

registry issue

I have seen this happen before and it was similar to a virus I have
fixed a few times it just turned off the cd rom in the registry

I had thought it was the virus doing its dirty work again and found
that it is an issue with itunes and certain windows versions

https://discussions.apple.com/thread/1721723?start=0&tstart=0

 

[xxsilk109xx]

The drive plays cd audio just fine. Its not hardware im pretty sure because it works perfect while itunes is installed.

 

[phaZed]

How about uninstalling the drive from device manager (fully) and then letting Windows re-install it? Maybe this would write some new reg entries and unhook the drive from whatever has a hold to it?

 

[NETWizz]

It could also be a filter driver problem... or the drive could have coincedentally died.

http://support.microsoft.com/kb/929461

 

[xxsilk109xx]

I have uninstalled it and let windows reinstall it.

Like I have said, it works when itunes is installed, remove itunes and i cant double click on the drive icon without getting the error, but if I right > open it will show me the songs on the cd and I can play them without any problems.

 

[Slaters Kustum Machines]

Were you able to resolve this? With the amount of computers with iTunes on them I would bet someone else will run across this as well and I am curious as to what the remedy was.

 

[xxsilk109xx]

No I have not figured it out. Not sure what is going on. I've been browsing around but most of the info I find on the net pertains to Mac. So I'm still looking as it has something to do with iTunes affecting the drive somehow.

 

[gazza]

Have you tried reinstalling Itunes then make WMP the default player reboot the computer and then uninstall Itunes.

You might like to try this utility as well http://www.thewindowsclub.com/repair-windows-media-player-with-fix-wmp-utility

 

[Darren55D]

Right,
I've been struggling with this issue on my own laptop for a week or so after uninstalling the appallingly bad (on windows at least) itunes, and seem to have fixed it....
Control Panel/Programs/Turn Windows Features on or off/expand 'Media Features'
Remove the tick from media player, acknowledge the warning, then select ok. Let it do it's thing. Restart your computer, same again and re tick media player and media center. Leave it to do it's thing again and it SHOULD (fingers crossed) work again.
Above assuming Windows 7.
Hope this helps,

Darren

 

[xxsilk109xx]

thanks guys, I will let my customer know and report back