Firefox compatibility issues

[Diggs]

I haven't run across compatibility issues with a browser in a very long time until today. I use Firefox as my day-to-day browser and I tried three times to renew my license plates online with the Wisconsin DMV and every time it failed after submitting the payment information (PayPal and two different credit cards). I called the DMV and after passing me around they ended up clueless but with the suggestion to try a different browser as last resort. She said they use Edge(?). I haven't run up against this kind of problem in so long that I didn't even think about a different browser. I then tried Chrome and everything worked as it was supposed to and the transaction went right through.

I guess this is just an FYI to all that these issues still exist.

 

[mmerry]

Back to the day of "Best if viewed with Netscape".

 

[Blues]

I see it with niche applications that are web based or have a heavy web based interface particularly in government services. I am surprised the answer was Edge most things I see now with this the answer is Chrome.

 

[britechguy]

Not that I'm doubting the story presented, but it's got to be something about how the Wisconsin DMV interfaces with those payment services. Heaven only knows how many PayPal transactions are made using Firefox each day just for eBay payments and I've done direct CC payment through other services using Firefox on many occasions.

It's an issue and it happened using Firefox, but I doubt that the folks at Mozilla will be responsible for the fix.

If there's one thing I've learned in my now almost decade and a half working with individuals who are blind it's that you always need to have a "secondary browser" because, invariably, certain sites will not "play well" with one browser but do with another. It's becoming a far less frequent occurrence, but it's never gone away. The same is true sometimes for the same website in the same browser but with a different screen reader, too. Any "technological layer" can end up being at fault.

 

[britechguy]

I am surprised the answer was Edge most things I see now with this the answer is Chrome.

Potatoe, po-tah-to. Most Chromium-based browsers will behave in the same way as Chrome does.

I often say Edge simply because I know it comes with Windows, and it's handy to avoid any need to install another browser for a one-off (or very nearly so) kind of situation.

[And, yes, I know how virtually ubiquitous Chrome is, but since I don't use it . . .]

 

[Larry Sabo]

I guess this is just an FYI to all that these issues still exist.

Yeah, I get these, too. Too bad there isn't an easy way to switch browsers based on the URL. That would save me time and frustration after trying to get FireFox to work, getting to the check-out page and having to start over in Edge.

 

[Porthos]

I find that with Firefox, any ad-blocking extensions installed cause this.

 

[britechguy]

I find that with Firefox, any ad-blocking extensions installed cause this.

All the time? I've had uBlock Origin in Firefox for years and never had a PayPal payment I initiate from Firefox fail.

I have had things fail in Brave, though, because it is very aggressive in what it blocks, and when it comes to either online banking or payment services, very often some third-party cookie that's necessary is being blocked.

 

[Diggs]

I find that with Firefox, any ad-blocking extensions installed cause this.

Ahhh!!! I run Ublock Origin.......

 

[Porthos]

I've had uBlock Origin in Firefox for years and never had a PayPal payment I initiate from Firefox fail.

It is sometimes the redirect that fails. I ordered a new phone a few days ago, and the redirect to use PayPal failed. I disabled Ublock and Browser Guard, and all was well.