HCHTech
Well-Known Member
- Reaction score
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- Location
- Pittsburgh, PA - USA
This piece of software is a DICOM viewer made by Hyland Software and is sold to Hospitals to produce DVDs with patient X-Ray's, MRI's & Cat Scans. At least that's what I'm gathering. Anyway I have two different clients that are running into issues with new Windows 11 computers. One is a 7-person personal injury attorney office and one is a Chiropractor (15 employees).
The DVDs come with the viewer software included on the DVD itself, it's not installed. Additionally, especially with MRIs, the DVDs can contain thousands of images. On Windows 10 computers, this all works fine - put plunk in the disk, run the viewer software and up pops the images for you to save or review.
On Windows 11, however, this doesn't work - the viewer will run, but you get an error stating "The application was unable to load a required virtual machine component". Of course, this component isn't named and the only action suggested is to contact the application vendor. So far, 3 hospitals have responded something along the lines of "This sounds like a YOU problem - we can't help with that, it works on our computers".
Attempting to contact the software company directly was met with a paywall - only paying customers get support.
There are other DICOM viewers you can get, we tried MicroDICOM. Unfortunately, this program requires that it index the entire disk before it will give access to the images. On the disk we were using to test, there were about 12,000 images and it took over an hour to display the first image. Not a workable solution.
I have tried running GearView in compatibility mode, but that didn't help at all. For the attorney, we have already replaced his computers, so we had to resurrect a Windows 10 box that they can dedicate to this task until a solution is found. For the Chiropractor, this has put the whole project of replacing their computers on hold.
Has anyone else run into this and found a workaround or solution?
The DVDs come with the viewer software included on the DVD itself, it's not installed. Additionally, especially with MRIs, the DVDs can contain thousands of images. On Windows 10 computers, this all works fine - put plunk in the disk, run the viewer software and up pops the images for you to save or review.
On Windows 11, however, this doesn't work - the viewer will run, but you get an error stating "The application was unable to load a required virtual machine component". Of course, this component isn't named and the only action suggested is to contact the application vendor. So far, 3 hospitals have responded something along the lines of "This sounds like a YOU problem - we can't help with that, it works on our computers".
Attempting to contact the software company directly was met with a paywall - only paying customers get support.
There are other DICOM viewers you can get, we tried MicroDICOM. Unfortunately, this program requires that it index the entire disk before it will give access to the images. On the disk we were using to test, there were about 12,000 images and it took over an hour to display the first image. Not a workable solution.
I have tried running GearView in compatibility mode, but that didn't help at all. For the attorney, we have already replaced his computers, so we had to resurrect a Windows 10 box that they can dedicate to this task until a solution is found. For the Chiropractor, this has put the whole project of replacing their computers on hold.
Has anyone else run into this and found a workaround or solution?
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