thecomputerguy
Well-Known Member
- Reaction score
- 1,412
I have a client on an old O365 tenant and they have about 25 email accounts and I need to get MFA going on these accounts.
I know that using an Authenticator is considered "best practice" but it just sounds like such a nightmare getting people to download an authenticator and then set it up. Not to mention all mobile devices will need to have the email accounts removed and reinstalled after MFA is enabled. I can just see 22 phone calls of people calling to tell me they "forgot" their App Store password and they can't download the authenticator or other sorts of end user braindeaded-ness the comes along with supporting them. I could literally type out a document walking them through it step by step and they still wouldn't be able to figure it out. It's a wonder they let some of these people use computers at all.
I know using SMS authentication is not "as" secure but it's far less painful to deploy too. How do you all do this? I suppose if I had an employee I could delegate these stupid calls over to them but I don't and I just foresee at least an entire day of walking computer illiterate people through this process.
I know that using an Authenticator is considered "best practice" but it just sounds like such a nightmare getting people to download an authenticator and then set it up. Not to mention all mobile devices will need to have the email accounts removed and reinstalled after MFA is enabled. I can just see 22 phone calls of people calling to tell me they "forgot" their App Store password and they can't download the authenticator or other sorts of end user braindeaded-ness the comes along with supporting them. I could literally type out a document walking them through it step by step and they still wouldn't be able to figure it out. It's a wonder they let some of these people use computers at all.
I know using SMS authentication is not "as" secure but it's far less painful to deploy too. How do you all do this? I suppose if I had an employee I could delegate these stupid calls over to them but I don't and I just foresee at least an entire day of walking computer illiterate people through this process.