HP ENVY 750 desktop won't POST

[Larry Sabo]

I always seem to get Abu Bundi Gandoo Hami that can barely say "hello" in English.

I'm not Indian but find that comment offensive. While I appreciate your helpful replies, they would be enhanced by emulating them when it comes to being polite and courteous.

 

[Larry Sabo]

Update: My colleague was unable to get video again so I was getting ready to return the motherboard. I thought I'd take a photo of the CPU socket pins so they couldn't claim that I damaged the motherboard -- and found a bent pin! Straightened the pin and the PC boots up and outputs video on the graphics card fine. The only problem now is that the system prompts me to enter a Bitlocker recovery key to recover data from the drive. Given the PIN code the customer provided on the work order, I'm guessing this is not a normal start-up. Somebody please shoot me!

EDIT: Customer says yes, he set up Bitlocker and will take care of that himself, to consider the job done. Phew! (You can cancel that assassination request now, please!_

 

[sapphirescales]

I'm not Indian but find that comment offensive.

Boo hoo, cry me a river. This PC culture is absolutely ridiculous. You have the right to be offended, but I have the right to say what I want. I'm sorry I don't know any REAL Indian names, but I'm not Indian.

Straightened the pin and the PC boots up and outputs video on the graphics card fine.

I would NEVER send a board out the door that I had jerry rigged back together by unbending a pin. I would have returned that thing immediately and went with a replacement. It's not your fault that you got a faulty board, but it WILL be your fault if the board comes back because of the pin issue.

 

[GTP]

Well heck. Is there any way I can easily spoof my phone so the activation hotline thinks I'm calling from Australia then? I always seem to get Abu Bundi Gandoo Hami that can barely say "hello" in English.

On another note, their "support" team is generally much easier to understand. Unfortunately they don't know jack either.

I actually had occasion to use them this morning! HP AIO with Win 7 that would not accept the Activation Key. Even using the phone option failed so I called them. The guy asked a few basic questions - in perfect English - and gave me a new confirmation code that I entered. Job done!
About 7 minutes from go to whoa!

 

[GTP]

but I have the right to say what I want.

Because you hide behind your anonymity perhaps?

 

[River Valley Computer]

There is some kind of 'law' that says if you ask for a U.S. Help Desk they 'have' to transfer you. We have done this a number of times, not only with Microsoft, Dell, HP and Toshiba but many others.
Has anyone else been successful in this?
I hate to admit this about MS but since they came out with Windows 10 they have been very cooperative and helpful.

Did I just say that?