I turned off your remote access...

[Slaters Kustum Machines]

Thanks. I've been waiting for that. $100/year for the on demand remote support. Can't be beat.

I may have to check them out for one off on-demand connections that aren't on an MSP plan. Does anyone know if they will extend the 7 day trial? I don't often need this service so I don't think 7 days will be sufficient.

 

[Markverhyden]

I may have to check them out for one off on-demand connections that aren't on an MSP plan. Does anyone know if they will extend the 7 day trial? I don't often need this service so I don't think 7 days will be sufficient.

When I saw the 7 day trial for this I did not bother asking. My use is all over the place and I could go days or weeks with no activity and then get a bunch of calls. Given it's $100 for one license, and I can do up to 2 sessions, I just bought it. I've spent more on much less over the years.

 

[TechLady]

They happily extended the trial for me when I asked.

 

[fastremotehelp.com]

I use teamviewer, and I've had that issue a couple of times. But, unattended access is the core of my Remote Support Plan. If they uninstall it, they have to re-install from the website BY THEMSELVES. If they can't manage that, no problem, it's time to schedule AN ONSITE SERVICE CALL. I no longer do any phone support without looking at the computer directly, and I let them know that from the start. I've also had them change the password, which locks me out. No problem, but that rules out unattended problem fixes, especially AFTER THE WORK WEEK, NO WORK ON SATURDAY OR SUNDAY. They learn. Either way, it's a win!

 

[cypress]

I trialed it for 7 days and I really liked it for the most part. The only thing that is missing is a remote reboot which I see they are currently working on releasing sometime this year. Once they get that feature done, I am going to purchase it. I plan on using the unattended feature.

 

[onsitetechsri]

we use teamviewer, we never had a customer complain.

 

[lacym]

I have a few clients who are on managed services, but they always close team-viewer on there computer. Then they email me about an issue as there leaving for lunch or for the day. I go to remote in and cant. I think things like that make my stress level go up now....not servers being down!

Sometimes I put gotoassist and\or logmein on computers as backups.

I don't think there is much you can say to them, except that if the software isn't running you cant get in. I mean sometimes there is rare cases that malware messes with remote software and you cant get in. In such cases i remind them that I am charging to come onsite. (Which sometimes isn't bad, gets me out the office and some face time with customer.)

I like the business clients that tell me something is wrong, they are too busy during the day to deal with it, then turn their computer off at night. Fortunately, some of those are vPro enabled and I can start them up remotely. I really push for vPro enabled systems for businesses because of this.

 

[JPoodle]

I use teamviewer, and I've had that issue a couple of times. But, unattended access is the core of my Remote Support Plan. If they uninstall it, they have to re-install from the website BY THEMSELVES. If they can't manage that, no problem, it's time to schedule AN ONSITE SERVICE CALL. I no longer do any phone support without looking at the computer directly, and I let them know that from the start. I've also had them change the password, which locks me out. No problem, but that rules out unattended problem fixes, especially AFTER THE WORK WEEK, NO WORK ON SATURDAY OR SUNDAY. They learn. Either way, it's a win!

I second this all of this.

 

[Denis Yakhnovets]

I advise you to try LiteManager, it can shutdown, restart, restart in safe mode, send Wake on LAN and it is all for unattended remote access.
if you have any questions, please don't hesitate to contact me...