Incredibly difficult SSD issue (I think).... Help!

[Markverhyden]

Will that help?

If it's attached to a Samsung.....

 

[thecomputerguy]

Disabling the page file results in out of memory issues and crashing

 

[Slaters Kustum Machines]

Disabling the page file results in out of memory issues and crashing

What if you enable paging on the mechanical drive? It sounds like you need to add more RAM.

 

[thecomputerguy]

What if you enable paging on the mechanical drive? It sounds like you need to add more RAM.

Seriously? 16GB isn't enough for Chrome to run Youtube? with a dedicated GPU recommended by Adobe? That sounds absurd ...

 

[Slaters Kustum Machines]

Seriously? 16GB isn't enough for Chrome to run Youtube? with a dedicated GPU recommended by Adobe? That sounds absurd ...

Ah, I must have misread something, I thought you were testing with video editing.

 

[Computer Bloke]

Disabling the page file results in out of memory issues and crashing

Which tells us that your client is running some seriously badly-written software. Nothing should crash when it runs out of memory, and really nothing should run out of memory when it has 16GB to play with.

You need to find out what's causing this behaviour and kill it.

Seriously? 16GB isn't enough for Chrome to run Youtube? with a dedicated GPU recommended by Adobe? That sounds absurd ...

Whether it sounds absurd is irrelevant. Is it happening? You can easily tell using a variety of tools including Windows Resource Monitor, which is just a few clicks away on any Windows machine.

Guesswork and opinions, even the very experienced ones you get here, are no substitute for objective data.

 

[Markverhyden]

How is software load built? SSD for the OS and apps and a spindle for data?

 

[thecomputerguy]

How is software load built? SSD for the OS and apps and a spindle for data?

Yep

 

[Markverhyden]

Yep

So what happens when a movie is moved to the SSD?

 

[brandonkick]

What exactly are you doing when the system runs out of memory?

16GB is fairly beefy, especially if they aren't doing heavy AV rendering, have lots of big files open at once... and so on.

Chrome is a resource hog for sure, but I have updwards of 10 tabs open, plus office, an RDP session, and all the other
junk in the background and I'm at 5 GB used out of 12. They should have plenty of ram if they weren't processing audio / video...

What specific software is causing the crash?

 

[thecomputerguy]

So what happens when a movie is moved to the SSD?

Well I would assume that while running chrome and Youtube then the only drive being utilized is the SSD unless I'm mistaken?

Also, keep in mind ... The video/audio stutter happens right after a fresh reboot and then loading up a basic Youtube video .. not even anything 4k or anything...

 

[thecomputerguy]

What exactly are you doing when the system runs out of memory?

16GB is fairly beefy, especially if they aren't doing heavy AV rendering, have lots of big files open at once... and so on.

Chrome is a resource hog for sure, but I have updwards of 10 tabs open, plus office, an RDP session, and all the other
junk in the background and I'm at 5 GB used out of 12. They should have plenty of ram if they weren't processing audio / video...

What specific software is causing the crash?

After turning off the pagefile the program that crashed was Adobe Premiere

 

[Slaters Kustum Machines]

Does a clean boot do anything different?

Edit: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

[NviGate Systems]

Where is Adobe Premiere keeping is scratch data? If memory serves most Adobe products have their own "pagefile" system.

 

[TechLady]

What kind of power supply? See if there's any commonalities with the other computer that's doing it. Both same wattage PSUs? Both same brand SSDs? If that system you were going to give him as an exchange is NOT doing it--what's different?

Some people are reporting Realtek as the likely culprit, and one guy said disabling CPU throttling worked for him.

 

[HFultzjr]

If it helps at all.............................
This guy's issue turned out to be Ram related.
Unless, I missed it, that wasn't checked.
Long shot, but here goes:
https://answers.microsoft.com/en-us...fter-ssd/c6702ce6-5159-4019-b218-1e98b945e638

 

[HFultzjr]

2 more things I thought of:
This isn't just on internet videos, is it? .......web connection issue
Pop in a cloned platter drive and see how it acts.

 

[ComputerRepairTech]

They contacted me a few months after install to tell me that they were having audio/video issues since install. Normally I'd call a little BS since it was so long after install but this is a good client and I wouldn't suspect they'd be lying.

So I go out there and sure enough ... after a couple of minutes the computer will stutter for like a 1/4 of a second and you'll hear brief feedback in the speakers, and the video will also stutter, even when just watching youtube in chrome/firefox. This is obviously unacceptable on a video editing computer.

Is it limited to audio/video though? I mean its certainly possible for an ssd malfuction to stall the entire machine briefly

 

[MichaelBits]

You mentioned it has an AMD video card.
Does it have the extras installed that come with the standard driver package such as steady video or any other?

I recall having a stuttering issue occasionally on my HTPC and removing the added AMD options relating to video solved it.

 

[NOLA IT Pro]

You may want to try running the Reliability History report, it will help you pinpoint the problem.
Click on start and Just type in Reliability History in the box.