Internet Explorer bookmarks

[ccswanson]

I have a computer that is Windows 7 with Internet Explorer 11. When you open up the favorites tab and click a favorite it will hang for 4 or 5 minutes before going to the site. There is no status wheel at the top and just the busy indicator with the mouse pointer.

So far I tried running ccleaner because the computer was slow overall, also disabled addons and ran malwarebytes.

Then I uninstalled IE11 and reinstalled with the same results.

Ran Google Chrome with the same bookmarks, imported from IE11, and it ran fine.

Also ran Microsoft FixIt with no success.

Any Suggestions?

 

[Xander]

That's a pretty specific problem related to a folder and its files within the userprofile located on the hard drive.

Two good hints about where you might need to be looking (before wasting time on AV scans)

Which Fixit? There's one for slow loading favourites?

 

[ccswanson]

Fixit

It was this one; I am not able to post urls yet but is the ie performance and safety fixit.

It is supposed to improve speed and stability of IE.

That's a pretty specific problem related to a folder and its files within the userprofile located on the hard drive.

I hadn't thought this way before, maybe I will try to backup the location of the bookmarks then delete them and reload.

I also did a chkdsk to assure there was nothing wrong with the hard drive and it came back clean.

Thank you for your help I will post an update when I get a chance to try again.

 

[netgeek]

Try reverting to IE10.

 

[Xander]

I also did a chkdsk to assure there was nothing wrong with the hard drive and it came back clean.

Chkdsk only checks logical info, not hardware. I tell customers the HD is like a blackboard - software problems may be like water splashing on the chalk, hardware like a crack in the material. Chkdsk only checks for water damage. A worthwhile check but not complete.

 

[smashedbotatos]

If moving the folder doesn't help. Check SMART status on the HDD. gSmartcontrol from parted magic or live Ubuntu disk. You may have a few bad sectors that have not re allocated.

You can also try to create a new user profile with the same bookmarks. See if that solves it. If it does and you have ruled out hardware failure. Create a new profile for them and import the old data to the new profile.

In all honesty, I often tell my clients to stay away from IE unless they need it specifically for a website.

 

[ccswanson]

I moved the bookmarks out and back. It seems to have made things faster. Before that I had tried reverting to IE 10, didn't work. Also I would rather use chrome but most of our vendors sites will only work with ie and then barely with that. The one thought I had is that my predecessor used ez transfer to upgrade from XP to 7 and maybe that had something to do with it. I guess time will tell.

 

[Xander]

I wouldn't settle for "it seems better". Look for a cause not a lack of symptoms.

 

[ohio_grad_06]

This may seem unrelated but there's a chrome extension called ietab that lets chrome display pages like internet explorer. Also have you done a reset of internet explorer from internet outings in control panel?

 

[ccswanson]

It only seemed better because I was on a slow connection through vnc so I haven't got a chance to physically evaluate the computer in person. I see what some people say about this forum and may go else where next time.

 

[ccswanson]

Ohio grad I am not referring to your post but the unhelpful one before it. I will check next time I am there and see how well my current solution worked, then try your suggestions.

 

[ohio_grad_06]

You've got to remember people here are computer technicians not end users. people expect to be talking to another technician and that people have done a good amount of troubleshooting already. A lot of folks here are business people as well as technicians so their time is precious to them because we don't always have a lot of free time. Don't be too hard on us.

 

[Xander]

Or be as hard as you want. If you need spoon-feeding of what to do, this is definitely not the right place. We generally expect people who call themselves 'techs' to BE techs and not need tutorials on how/what to troubleshoot.

 

[ohio_grad_06]

Xander, I get what you are saying. My first computer was a Commodore 64 when I was 5. I've been paying with pc's since I was a teenager and have worked professionally in the area the last 5 or 6 years. But I will be the first to admit I don't know everything. Just seems like you are really busting the guy's chops is all I'm saying. Seems like I've seen others who looked to have less of a background asking around.

 

[ccswanson]

And I don't need spoon fed. I deal with a lot of the same problems everyday so I get good at those. I don't typically have all day long to study other less common problems. And with this after I tried everything I could think of I then spent half a day trying to google the problem. Thought I could save some time and effort here if someone more experienced than myself had ever encountered this before.

 

[Xander]

I don't typically have all day long to study other less common problems.

But that's a necessary evil of the job. It's all well and good to work on the same problems repeatedly but that's the tech equivalent of factory work. To run a business, you have to accept that weird problems are the norm, not the exception.

And with this after I tried everything I could think of I then spent half a day trying to google the problem. Thought I could save some time and effort here if someone more experienced than myself had ever encountered this before.

And several people here tried to point you in the right direction. Did you ever check the disk for mechanical problems?