Is business slow? Long post, but might be worth reading.

mhelpdesk

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Recently ,I was talking to a client of ours, and he mentioned that business seemed to be slowing down. Fewer jobs were being booked, and inventory was building up on the shelves. In fact, quite a few businesses I’ve spoken to in the last year have been experiencing the same thing. Sure, there’s no denying that the economy has slowed down a bit. But that just means we need to be smarter about how we find new customers. Notice I did not say “work harder”.

I told my client that there are people out there that are looking for him right now. I even argued that there are more potential customers in his city than he could ever handle. Almost every home and business relies on his industry in some form or another. He just needed to figure out how to introduce himself to them when they needed him most.

I wanted to help him get in front of those customers right when they needed him. I’m not talking about buying out ad space in the local penny saver or newspaper. I’m talking about getting his business in front of a buyer at the exact moment when they’re ready to buy.

The tips I gave him are either free or relatively inexpensive, and I’d like to share them with you.

TIP #1 - Get your business listed with Google Maps. When customers google for terms like "Computer Repair Services", a list of local businesses offering that service appears on the first page results next to a map. You want to make sure that your business is included on that list. A simple listing is free, and the only requirement is that your business address be local along with your phone number.

Why is this important? Most people use Google to find local services before they reach for the Yellow Pages, newspaper or penny saver. It is a growing trend simply because it is more convenient. This is an effective way to drive more local buyers to your business, and it doesn’t cost you a penny. To get started, visit the link below and select the option to add your business to Google Maps:

http://www.google.com/places

TIP #2 - Try out Google Adwords. Unlike the above tip, this requires that you pay to show your ad on Google. Let me rephrase that. You don’t get charged to show your ad. Instead, you get charged when someone clicks on your ad. When someone searches “Computer Repair Services”, an ad that you created will be displayed at the top or right-side of the search results page.

Before going live with Adwords, make sure you TURN ON GEO-TARGETING! This is a setting in Adwords that will tell Google to only display your ads locally.

Why is this important? Geo-targeting will reduce your monthly costs since your ad won't be displayed across the entire US. Since you can only drive within a reasonable distance to meet a customer, it only makes sense that you are paying for ads within that distance. Don’t overlook this setting! Again, this is an effective way to get your business in front of a customer that is ready to buy.

Before starting, I highly recommend reading a book on Google Adwords. Get something simple to read. The very basics can be covered in a weeks worth of reading, and it will be well worth your time. I’ll warn you now that jumping into Adwords without knowing how to properly setup an Ad Campaign (just a fancy name for your ads), will waste your money. Setting up an Ad Campaign properly will reduce your costs and get you better results. So take the time to learn how to set it up right.

The best way to get started is to read the book while you setup your account. Most books start with Chapter 1 going over how to register a new account, with each subsequent chapter guiding you through setting up the Ad Campaign. You'll also find that most of these books will give you a free $100 credit towards Adwords.

TIP #3 - Read the book Guerilla Marketing by Jay Conrad Levinson. In a nutshell, this is a survival guide for any small business looking for creative and inexpensive ways to reach more customers. Get the original in it’s latest edition, and pay special attention to the chapters on Consistency and Commitment.

Read this book twice if you have to. The ideas here are timeless, and with some creativity you’ll be able to make the concepts the author teaches work for you. If you find yourself idle, this book is loaded with great ideas to grow your customer base. Amazon.com has it for $10.17 right now.

In conclusion, I hope you can put the above tips into good use in your own business. If you have any questions, feel free to post here and I’ll do my best to follow-up.
 
I dont normally get a lot of new business from my website. I usually get new business from radio ads on the local FM stations (county and classic rock stations) I'm currently redo a new website for my shop so that might help for me.

What I've done to cover for the lack of clients is maximizing my existing clients, losing the fear of recommendations, I've been looking at all system for memory & hard drive upgrades, what video card being used if I see games installed on the PC, Ask the client last time they backed up data, what anti-virus and/or anti-malware program they use.

If they say yes to anyone thing if not all recommendations then I can go from a bas $125 tuneup/os service to $225 with recommendations easy.
 
Reselling your services to your existing client base is always the smartest and cheapest option. They already trust you and cost you 0 to market to them.

But don't overlook the power of the Web when it comes to gaining new business. Radio ads are a dying breed, only because of how inefficient they are compared to new advertising methods. You are essentially pushing a message out, which may only be relevant to 3% of the people who hear it. On the other hand, the Web connects your business to buyers who are ready to buy. Think about how many times you did a Google search when you needed to buy something.

It is amazing how advertising has changed in the last few years.
 
Reselling your services to your existing client base is always the smartest and cheapest option. They already trust you and cost you 0 to market to them.

But don't overlook the power of the Web when it comes to gaining new business. Radio ads are a dying breed, only because of how inefficient they are compared to new advertising methods. You are essentially pushing a message out, which may only be relevant to 3% of the people who hear it. On the other hand, the Web connects your business to buyers who are ready to buy. Think about how many times you did a Google search when you needed to buy something.

It is amazing how advertising has changed in the last few years.

My experience with the web has been that people who are looking for a technician usually have a dead computer, so they can't Google. I did a Google adwords campaign for about 90 days, and it was a complete bust. $400 in click charges, and one phone call for a hard drive replacement.

Still looking for the magic bullet in advertising for this area.
 
My experience with the web has been that people who are looking for a technician usually have a dead computer, so they can't Google. I did a Google adwords campaign for about 90 days, and it was a complete bust. $400 in click charges, and one phone call for a hard drive replacement.

Still looking for the magic bullet in advertising for this area.

I think it really comes down to the area and client base your looking for I'm in the suburbs of LA, in a large dirt mount with lots of heat, and people that commute to LA, so radio works for us, we also selected stations to advertise on that would fit my demographics, middle age/older clients that are retired or employeed hints the long commute. But as with Crabig most of my clients dont even know how to search for specific services correctly or dont have a working computer so I would say look before you leap. google works for a lot of people on the forums but radio does too. some still even advertise in newspapers with success.
 
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I have many clients find me on there smart phones. However I have had 20 to 1 better luck with Google local then I have with adwords. Its all about SEO if you can hit #1 then you will get 90% of the calls.
 
My experience with the web has been that people who are looking for a technician usually have a dead computer, so they can't Google. I did a Google adwords campaign for about 90 days, and it was a complete bust. $400 in click charges, and one phone call for a hard drive replacement.

Still looking for the magic bullet in advertising for this area.

It is getting more and more common for people to have multiple computers so you are correct if they have only one but.... that is changing as more and more devices become web capeable.
 
It is getting more and more common for people to have multiple computers so you are correct if they have only one but.... that is changing as more and more devices become web capeable.

I've had countless calls from people who have called me from work after their home computer died. That's what most people do, they go into the office the next day and surf the internet for personal use. :)
 
I started my company December 14th, 2007, no budget, no savings, and 2 weeks out of the army.

As of last month, we were averaging $500,000/yr (gross).

Craigslist, backpage, Website, eStore, The Exchange, (local want ads paper), and yellow pages.

Only within the last 30 days have I started the paper & yellow pages, so i'm not certain how well those will pan out.

Within the next 90 days, i'm getting billboards near bestbuy.
 
Oh, referrals, forgot to mention that. We do iPhone repair, so who do we go to? AT&T stores, give the employees free labor for fixing their iPhones, and they send us TONS of customers. We do the same for GameStop too, (with consoles).
 
Business has picked up a lot in the past month or so. I''m having a hard time keeping up, honestly. As of right now it is mostly word of mouth. My yellow page ad doesn't come out until Oct. I think I'm staying busy because there isn't any competition in town (other than some pizza techs) and people are just now slowly finding out that my shop is here.
 
It's awesome hearing that you guys are doing well. It definitely feels like things are picking up. Keep up the progress! If anyone else has some helpful tips & tricks please feel free to share.
 
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