IT Rockstars "uber of IT support" diary

Yes there is:

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Hope this helps.
 
The intro graphics are from video hive. The audio is from audio jungle.

They have a ton of different things on both sites. Note on the video that you might need after effects depending on what you purchase. Just make sure what format it comes in.

Admin: this post has been edited to remove affiliate links. As this is against the forum rules.

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No, I mean did you do the editing, sorry about that. Did you send these with affiliate links? if so, you should tell the members before doing it, it's common courtesy.
 
Edited myself. Used to do wedding videography which is probably one of the best ways to learn shooting & editing as there is no room for mistakes. Used camtasia as it's quick to encode. However tool of choice is avid media composer. The issue I have with avid is that it has to transcode all my screen captures which takes up time. So I loose power editing tools but make up for that in time to produce. What do you use Lisa?
 
I've seen similar business models on Shark Tank/Dragon's Den. None really worked that well. The issue is that we may not think of IT as a stubborn old market but it is. I watched about maybe the first minute or two and I wasn't impressed. I don't know if it's the right word, but it seemed cheesy kinda of stardom personality that has no place in IT. That is, real IT.

You seem to have issues with maintaining focus. I know new projects can be exciting but let me ask you this, have you taken a sheet of paper, drawn a map of your ideas, where they lead, who will challenge you etc.? All I see if a mash of ideas, stunt and very little substance.

One of the first issues is that you will attract pizza techs. Even if you try and use some sort of CompTIA style assessment, to only get good results, those will always be flawed. CompTIA as an example may be an industry standard, but it doesn't really prove someone isn't a pizza tech. (As a comparison in this case I used CompTIA as an example since many of the certificates they issue have not always been a good measure of a tech)

So what will happen is the real tech superstars will get annoyed by the selection process and leave while the pizza techs will play it out to take advantage of the "bigger spoils" that your IT Crowd will offer, but those IT Crowds will be more internet Savvy Companies that may have young an inexperienced managers. Once enough projects have spoiled due to bad techs, your reputation will go down the tube.

I would just give up on this dream. Sure you may have some limited form of success, but you will be so busy trying to get your own tech together for this project, that it might be a very steep upward climb.
 
Oldtech - I totally see your point - however when I've finally figured out the app I plan to have quite an advanced algorithm. Techs will be rated (just like my online directory just now) - the ones that know what they are doing will naturally be more in demand, and as a consequence be able to charge more. I've heard too many times of businesses having to go though 2-3 IT people before they get the right one - I'm sure you have to. The app will just make the process quicker and help everyone as a consequence.

It doesn't seem like you've researched the "platforms" (Work Market, OnForce, FieldNation, etc.). Other than "do it in an ap" and some marketing to small businesses, I don't see a big difference here. Or even a reason to "do it in an ap".

So, basic question: The platforms are designed to drive down buyer costs by at the expense of the workers. There's a huge power imbalance. This discourages skilled workers and businesses from using the platforms. The only folks that work for low pay in exploitative environment are the ones without better options. IT being a skilled field, we usually have better options.

How is what you plan to do different in a way that would attract real IT people and not just the unemployable? Or if you see this as more a B2B platform, actual local businesses looking to bill @ business rates?
 
Just as a follow up, you mention you will "figure out the app" and that you "plan to have quite an advanced algorithm".

These sound more like marketing/buzzword terms that tell non techies you are doing something magical in the backend. Designing an algorithm to classify the ability of a tech requires in depth knowledge of current and future technology across all the various markets you hope to be in. I don't see honestly that there could ever be an accurate rating without a very extended test that would take a prospective technician hours to complete. If I asked CompTIA to make an entrance exam that would classify a technician's ability and suitability for other courses they offer, it would either be inaccurate or be such a long test because of the infinitely varied fields. Keep in mind this through a company whose livelihood is based on training in all these sectors of the industry. The amount of staff they have creating material, exams, study material.

Again, I'm not talking about those simple quizzes we do for fun that ask us honest questions and expect honest answers about our likes and dislikes or who our celebrity twin is. We are talking a true algorithm that stacks correct answers and direction of thought. The time and programming for such a routine will cost huge.

I think what the community is trying to communicate is that your approach to this project has not taken into consideration traditional IT and the reality of how such a system can and can't work. Yes you may tap some new markets but they may not be what you hoped for.

What I would suggest is if you are passionate about this idea, start by doing consulting and sub contracting of techs. Perhaps that can show you the pitfalls of the ideas you present.

Please don't invest a lot of money in this. Or time. I've known people who were passionate and determined but lacked key ingredients to make the venture successful and in the end...lost everything.

I have a bit of experience, I am selling all my parts I used in my side business, not enough traction and losses were piling up. Time to dump everything and get back to basics. It's hard to let go of a dream, but that dream won't always pay the bills, only create more.
 
Thanks for the feedback guys. I've let the idea drop for a few weeks and been focusing on the local side of the business. I do believe that there is something in this though and it is back to my main focus after watching Eli the computer guys video on youtube about how "Death of the IT profession (from about 40 minutes in)" It is time to take note of what we are doing.

Anyway for the local side an update.

As mentioned I've been working on a prospects list for my sales. This list is 200 companies that I will be targeting locally for managed IT services.

So how did I come up with this list?

My old employer that I recently left is a very successful managed IT service company. I've been studying their top clients and working out what types of industry/businesses these are. From that client list I've categorised each client into industry. Here are the most successful categories for managed IT services to support in my area:

Accountants
3rd Sector (non profit)
Recruitment
Property
Scrap & Waste services
Employment/Managment services
Finance
Healthcare
Oil & Gas services
Food supply chain


This is not a definitive list by any means and where I am in the world their are some future industries which have been on the decline for the last 30 years which are about to take off due to the Brexit. I'm not going to name them here in case theirs others reading from my neck of the woods.

As for the list above - I've done a basic yellow pages search on each category in my area. From this I've extracted 20 companies from each category. These are my prospects. I know have to refine the list down to weed out companies that are too large or too small (over 100 employees/under 10 employees) - they'll usually have an internal team.

Whilst IT Rockstars will have the capability to support internal IT teams it's not our main focus at this starting point.

The sweet spot is companies between 10-50 in size.

Once I've got my list refined the next job is to find out via some linked in stocking and cold calling who is the decision maker in regards to the IT function. Once I have this name it I'll be putting out a direct mail piece to them which I will share with you guys here.

Goal for this week is to have at least 100 names of decision makers. I will report back.

Also I did a new video 2 weeks ago about the best business wifi device - in my opinion it's the Meraki MR18. More expensive than Open mesh/Ubiquiti but easier to support.

I've specifically covered the Facebook Wifi login function in the video as I'm aiming this at business owners trying to market their business.
 
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