[SOLVED] MacBook Pro Boot Issue

What gave you the impression I was prematurely doing anything?

This:
Clearly the drive needs to be replaced

And you're not wrong, but you need to figure out the cause of the fault before doing anything. I think we're actually agreed on this!
I don't have the proper tool (Tri-point Y1 Screwdriver) to pull the battery so haven't swapped the memory. Never needed the tool before this.
What makes you think you need to remove the battery before replacing the RAM?

https://support.apple.com/en-us/HT201165
 
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Just had one like this in the workshop today.
Error on screen like the OP, and found one of the RAM modules is faulty but the OS is corrupt as well so needed a reinstall.
Working fine now. :)
 
In a more complete quote I said:

"Clearly the drive needs to be replaced, but I'm not sure it's the root cause. I won't suggest the client replace the drive unless I'm sure it's the problem. I'm conflicted because performing First Aid via Disk Utility has no effect, won't boot into safe mode but will into recovery mode. If It will properly display the screen in recovery mode it seems to rule out a GPU problem."

But you cut it down to the first 7 words (Clearly the drive needs to be replaced), when you quoted me and ignored everything else said both in the above paragraph and throughout this thread.

This:


And you're not wrong, but you need to figure out the cause of the fault before doing anything. I think we're actually agreed on this!

So, you find fault with my concluding that an 8-year old HDD should be replaced, tell me I'm not wrong about it, and then say we're actually agreed on this? Perfect. Got it.

What makes you think you need to remove the battery before replacing the RAM?

https://support.apple.com/en-us/HT201165

Ok, clearly I'm acting prematurely when I say that an 8-year old HDD should be replaced, but I'm now also wrong because I prefer err on the side of caution by removing the laptop battery? You don't like the way I look or something?
 
So, you find fault with my concluding that an 8-year old HDD should be replaced, tell me I'm not wrong about it, and then say we're actually agreed on this? Perfect. Got it.

Um, yes. We agree that you shouldn't replace the drive before determining what the actual fault is.

From what you've said so far I think you might be working on the assumption that the HDD is failing, and I also think that might be holding you back from identifying the underlying cause of the problem. (And performing any kind of disk repair on a computer with possibly bad RAM is, frankly, scary. Please don't do that.)
You don't like the way I look or something?

No, nothing like that, but I have fixed a fair few MacBooks and others who've given advice in this thread have fixed a fair few more. If you don't even have the right screwdrivers then I guess you haven't worked on many of these yet (though I'm sure you'll correct me if I'm wrong).

I was trying to help by pointing out that you should at least try some of the very good advice given to you (replace the RAM) before focussing on something that is likely to be unrelated to the fault (an old but perfectly working HDD).

I also pointed out that even Apple says you don't need to remove the battery before replacing the RAM. It's a quick and easy test that will tell you a lot.

You asked for advice and you got it. It's up to you whether you follow it.


TL;DR - The symptoms are consistent with RAM failure leading to data corruption and it would be prudent to test for this before doing anything else. And that's all I'm going to say on the subject.
 
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@Computer Bloke While I think you're making an inaccurate assumption about my being stuck on the hard drive, I also think I've over-reacted. For that I apologize. Your well-intentioned suggestions are valued and appreciated.

I have a few Macs in-house dating back to 2009 and have had a few issues with them to sort out over the years. It's also true that I don't see very many MacBooks and am therefore not very familiar with them, certainly not as familiar as I'm sure you are.

Am I being overly cautious regarding the battery? Probably. I learned early-on to remove them when working on laptops and consider it a basic precaution. Unnecessary perhaps, but a precaution I take nonetheless. Either way, I'll swap out the memory as suggested.
 
Well, like everything Apple related memory for these things isn't cheap. I didn't have any on-hand so I drove 35-miles each way to get the proper memory. Swapped it out and I get the same thing. No difference.

@Krynn72 I must have overlooked that yesterday as I checked through the various bits. Oh well, more tools is a good thing, right?
 
The client said she updated the OS to 10.12 last June and it hasn't worked since. Apple says this should run Sierra, so perhaps something went wrong during the upgrade. Connected the drive to a Mac I have here to access the logs. Unfortunately I'm not seeing the obvious. No logs after 6/22/17 when she apparently performed the upgrade.
 
What year is this MacBook? I never had a problem with the 2008 to 2012 models. And just to be clear, the kit has two sizes ;)
Breaking out the magnifying glass, I found both of the tri-wing bits which were cleverly hidden right in front of me. This project has kinda been like that. :oops:
 
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