Mhelpdesk.... How it has helped us. (Updated - 4/16/12)
Hello all,
I have been meaning to write this review on Mhelpdesk for some time now, but things have been spilling over with work at the shop ( Yay!). This review is a rave of the software and how it has really helped us in our business. It is a little winded but I just really wanted to express its value.
We have been in our little shop now for almost 2 years now and started using Quickbooks for our Customer Management, Invoices, Inventory, Reports, ect, 100% everything in Quickbooks. This worked ok for the first few months, but found it to be a really slow process for new customers and such. Plus we didn't like the fact of having our future employee's mess with QB, (Even if they aren't an Admin) Don't get us wrong QB is great and a must have for any business, but using it for everyday transactions in a retail environment is a no-no in our opinion. Don't even get me started on their POS (point of sale) System. We do not have stock in the front of our shop. We aren't a parts/software shop but we do have people come who need hdd, ram, psu, ect. So we don't do a high volume of over the counter sales, but need to from time to time. Regular Quickbooks does invoicing and sales receipts completely differently. We are creating our business to be a "turn key" type and training Joe Blow on how to create invoices and sales receipts in QB? all I can say is good luck with that!
We then switched to PC Repair Tracker and oh man were we impressed. The detailed reports and information we could show our customers of the work that was performed was awesome! We used this system for probably a good 9 months. The updates were great, and the writer was constantly improving the program to fit the community. One issue with PCRT was it had no way to tie into our Quickbooks software. So every customer and invoice we generated in PCRT we then had to duplicate it in QB invoice. (Extremely Annoying and Time consuming)
We could never quite figure out the inventory tracking system in PCRT and quickly saw it wasn't for us. One of the major issues we had with PCRT was the constant updates that came out. Not only did you have to edit all types of files and scripts, but you had to do every single one in sequential order. So if the creator came out with 4 updates and you really needed the 5th one, you have to install them all one at time. (EEEeeekkkk!)
I looked into shopmanager software, Commit, and a few others that have been mentioned here and in the end ended up with MHelpDesk.
After using it for about a day we quickly realized we had found our match. From its ease of operation to its simple but appealing look we were in love and wanted to quickly run to Technibble and share our experience.
Not sure if it was perfect timing or what but business really started to move and we just didn't have the time or energy to write this up.
The creators are really involved with listening to its communities suggestions and comments and are constantly making changes for the better. Best thing about the updates is you don't have to do a thing! That's right just log into MhelpDesk and voila you have been updated.
We just love the little detailed features that this product has.
One of the major things i fell in love with is the "Log" Tab. The little beauty is so simple yet so many other products lacked its features of a "Log". You can simply type what you want and press save, the product will auto time stamp and date your log. This is a great tool to have for legal issues and record keeping.
Appointments can synch with Gmail and it can also do custom reminder emails to yourself. We love this because it reminds us to call our customers 48 hours after they have checked out as a courtesy call to ensure everything is working properly.
Another lovable feature is the Quickbooks import module. MHelpDesk is the only product we found that has this feature. The ability to add new items, tax codes, new customers, w/out having to open quickbooks or call our accountant. What does MHelpDesk do when you added a new item and you import to Quickbooks? It amazingly imports the new item! (Brilliant!)
They have now launched a mobile app for smartphones and soon will allow paypal and authorize.net as payment gateways so customers can pay online.
It has its own customizable customer portal (Website) that can be modified to your liking. This allows customers to not only check their tickets, but submit new ones! Neat-O!!
MHelpdesk is browser based, accessible from any PC on the net.
I can print/email invoices right from the customers PC if need be!
I have now brought on an extra hand and it has really helped me work on the business, instead of in it. Training on MHelpDesk takes 5-10 minutes because its so easy!The costs are stupid cheap for the product you get. I think we pay $14.95 a month for 2 user's.
In our opinion this is by far the best product to use for Customer Management.
If anyone has any questions on it please let me know and ill be more than happy to help.
Update - We are very sorry to say we have moved on to another service. The run with MH was short and sweet. We loved the product in the first few months, but quickly realized constant bugs and things that should have been caught during dev/testing, causing us as business owners to take our time to explain to them the problems and how to properly fix them. By all means i love making a product better, but not day after day after day, especially when trying to run a business at the same time. To us it felt MH does not clearly understand the needs of their customers and then create features or functions, that do work, but not to their fullest extent. Then release their feature and expect the community to tell them whats wrong and how it should be working. That's not right.
I have to admit this is the closest service that we have found that fits what we needed (Look and feel), however the service has different views on their direction. For almost a year we provided constant feedback and issues we constantly found in their service and changed a lot for them. Their support is pretty quick, but not the clearest. Sometimes it will take 3/4 times of explaining the issue, before they realize you are right.
Im not bashing MH or trying to steer customers away from them in anyway.
Their product and service is very good. It is my duty as part of this community and as the thread owner to update this with our current situation. We have made the decision to stop using this service based on our personal experience. Im not a fan of moderators censoring posts regarding valid issues with their service which are not offensive or hostile, just honest. We are just very sad we gave MH so much help with their product, but happy we were able to provide their community with a more refined product.
Hello all,
I have been meaning to write this review on Mhelpdesk for some time now, but things have been spilling over with work at the shop ( Yay!). This review is a rave of the software and how it has really helped us in our business. It is a little winded but I just really wanted to express its value.
We have been in our little shop now for almost 2 years now and started using Quickbooks for our Customer Management, Invoices, Inventory, Reports, ect, 100% everything in Quickbooks. This worked ok for the first few months, but found it to be a really slow process for new customers and such. Plus we didn't like the fact of having our future employee's mess with QB, (Even if they aren't an Admin) Don't get us wrong QB is great and a must have for any business, but using it for everyday transactions in a retail environment is a no-no in our opinion. Don't even get me started on their POS (point of sale) System. We do not have stock in the front of our shop. We aren't a parts/software shop but we do have people come who need hdd, ram, psu, ect. So we don't do a high volume of over the counter sales, but need to from time to time. Regular Quickbooks does invoicing and sales receipts completely differently. We are creating our business to be a "turn key" type and training Joe Blow on how to create invoices and sales receipts in QB? all I can say is good luck with that!
We then switched to PC Repair Tracker and oh man were we impressed. The detailed reports and information we could show our customers of the work that was performed was awesome! We used this system for probably a good 9 months. The updates were great, and the writer was constantly improving the program to fit the community. One issue with PCRT was it had no way to tie into our Quickbooks software. So every customer and invoice we generated in PCRT we then had to duplicate it in QB invoice. (Extremely Annoying and Time consuming)
We could never quite figure out the inventory tracking system in PCRT and quickly saw it wasn't for us. One of the major issues we had with PCRT was the constant updates that came out. Not only did you have to edit all types of files and scripts, but you had to do every single one in sequential order. So if the creator came out with 4 updates and you really needed the 5th one, you have to install them all one at time. (EEEeeekkkk!)
I looked into shopmanager software, Commit, and a few others that have been mentioned here and in the end ended up with MHelpDesk.
After using it for about a day we quickly realized we had found our match. From its ease of operation to its simple but appealing look we were in love and wanted to quickly run to Technibble and share our experience.
Not sure if it was perfect timing or what but business really started to move and we just didn't have the time or energy to write this up.
The creators are really involved with listening to its communities suggestions and comments and are constantly making changes for the better. Best thing about the updates is you don't have to do a thing! That's right just log into MhelpDesk and voila you have been updated.
We just love the little detailed features that this product has.
One of the major things i fell in love with is the "Log" Tab. The little beauty is so simple yet so many other products lacked its features of a "Log". You can simply type what you want and press save, the product will auto time stamp and date your log. This is a great tool to have for legal issues and record keeping.
Appointments can synch with Gmail and it can also do custom reminder emails to yourself. We love this because it reminds us to call our customers 48 hours after they have checked out as a courtesy call to ensure everything is working properly.
Another lovable feature is the Quickbooks import module. MHelpDesk is the only product we found that has this feature. The ability to add new items, tax codes, new customers, w/out having to open quickbooks or call our accountant. What does MHelpDesk do when you added a new item and you import to Quickbooks? It amazingly imports the new item! (Brilliant!)
They have now launched a mobile app for smartphones and soon will allow paypal and authorize.net as payment gateways so customers can pay online.
It has its own customizable customer portal (Website) that can be modified to your liking. This allows customers to not only check their tickets, but submit new ones! Neat-O!!
MHelpdesk is browser based, accessible from any PC on the net.
I can print/email invoices right from the customers PC if need be!
I have now brought on an extra hand and it has really helped me work on the business, instead of in it. Training on MHelpDesk takes 5-10 minutes because its so easy!The costs are stupid cheap for the product you get. I think we pay $14.95 a month for 2 user's.
In our opinion this is by far the best product to use for Customer Management.
If anyone has any questions on it please let me know and ill be more than happy to help.
Update - We are very sorry to say we have moved on to another service. The run with MH was short and sweet. We loved the product in the first few months, but quickly realized constant bugs and things that should have been caught during dev/testing, causing us as business owners to take our time to explain to them the problems and how to properly fix them. By all means i love making a product better, but not day after day after day, especially when trying to run a business at the same time. To us it felt MH does not clearly understand the needs of their customers and then create features or functions, that do work, but not to their fullest extent. Then release their feature and expect the community to tell them whats wrong and how it should be working. That's not right.
I have to admit this is the closest service that we have found that fits what we needed (Look and feel), however the service has different views on their direction. For almost a year we provided constant feedback and issues we constantly found in their service and changed a lot for them. Their support is pretty quick, but not the clearest. Sometimes it will take 3/4 times of explaining the issue, before they realize you are right.
Im not bashing MH or trying to steer customers away from them in anyway.
Their product and service is very good. It is my duty as part of this community and as the thread owner to update this with our current situation. We have made the decision to stop using this service based on our personal experience. Im not a fan of moderators censoring posts regarding valid issues with their service which are not offensive or hostile, just honest. We are just very sad we gave MH so much help with their product, but happy we were able to provide their community with a more refined product.
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