most reliable remote support

[pcpete]

I know there are lots of remote support threads to be read on this forum. But I have a specific question I would like to ask. Cost aside, would you consider one service more reliable/smoother than others?

 

[Markverhyden]

It'd probably be better to provide your definition of remote support.

 

[pcpete]

It'd probably be better to provide your definition of remote support.

where you log in to there computer on a per basis time to see their screen. It would also be helpful to have a few people that are always available online in case we just need to log on at anytime without their prompts

 

[Markverhyden]

Ok. So you're asking about contracting for services. There was someone on here who provided white label MSP type services but can't remember who.

 

[Porthos]

where you log in to there computer on a per basis time to see their screen. It would also be helpful to have a few people that are always available online in case we just need to log on at anytime without their prompts

I read into your post you want to be able to access a computer to service a client and you also want to be able to access it unattended without the user's permission to let you in when needed.
If so how much are you willing to spend monthly/yearly for this?
Are you using something currently that does not fit your needs?

 

[pcpete]

Ok. So you're asking about contracting for services. There was someone on here who provided white label MSP type services but can't remember who.

I am just asking between the big ones or little like teamviewer, logmein, or gotoassist (or littler ones), if one tends to be more reliable and smooth to work with. It does not have to be white label.

@Porthos Like everyone, price is a factor, but for reliability and saving time, paying a higher price may actually save us money. We have a system currently that is okay, but it seems a bit buggy, but that may be the case with all of them.

 

[lan101]

I like how teamviewer works for unattended access. I have 100's of computers saved for that. It's nice for after hours businesses or older people that have no idea what they're doing lol.

 

[pcpete]

I like how teamviewer works for unattended access. I have 100's of computers saved for that. It's nice for after hours businesses or older people that have no idea what they're doing lol.

that was my feeling, that for unattended it was most popular. is it easy to get people on for the first time, for one time help?

 

[SAFCasper]

There isn't much difference when it comes to performance of the main players. They are all good so it mostly comes down to internet speed/stability at either end.

We actively use TeamViewer and Splashtop at the moment plus I had a trial of Connectwise last month. Honestly can't say any one is "faster" than the other.

Annoying thing about TeamViewer is every damn company seems to use it. We will have it setup and working perfectly. Then a tech from another company wants to login... they also use Teamviewer and completely botch our configuration in order to make theirs work.

 

[Larry Sabo]

I've been using AnyDesk for the last 3 years or so and find it's really fast and, once you set it up, great for unattended access. Getting any remote support client set up can be a challenge with some non-technical people but Quick Assist is usually simple and effective enough to be helpful for that.

 

[lan101]

that was my feeling, that for unattended it was most popular. is it easy to get people on for the first time, for one time help?

Yeah I just have them go to www.ninite.com/teamviewer and grab the installer.

 

[frase]

Splashtop is what I use.

 

[Mick]

Plus 1 for Anydesk. I've used TV, Logmein and quite a few others over the years, but Anydesk does well for my usage. Unattended access is a very useful bonus, because users are just as good at forgetting Anydesk passwords as they are at forgetting every other type of password. Quick Assist is also handy if there's no alternative to hand but does demand a half-conscious EU at the other end.

 

[Markverhyden]

I'm using both Splashtop and SimpleHelp. Got a Splashtop sub years ago on promo, still only pay some $100 a year for it. Trialed SimpleHelp for a while and like it. So I plunked down for 2 seats and run my server in Azure using my MAPS sub.

 

[Diggs]

I've said before that I wave the SimpleHelp flag. You own it, and it runs where you want it. It has your branding. You don't have to keep paying for it year after year. Does way more than I need it to.

 

[SAFCasper]

I used SimpleHelp 5-6 years back. My opinion was it's a budget solution and that's exactly what you got. It was a bit clunky, rough around the edges, support wasn't great, lacking some bells & whistles... However, it had all the essential features and got the job done.

Maybe it's progressed since then. Certainly looks a lot slicker from current photos on their website.

 

[pcpete]

We are leaning towards the 199/month corporate version of teamviewer. This allows up to three people to log in at once, which is perfect for us. Also with the corporate version we can share all of our unattended access clients across all of our accounts

 

[Diggs]

Maybe it's progressed since then. Certainly looks a lot slicker from current photos on their website.

I don't disagree with your budget solution comment but they have an active user feedback and improvement program that I found responsive. They have made a lot of improvements over the last few years. But, I've not used that many other remote support solutions to make a fair comparison.

 

[fincoder]

I only do it occasionally, and usually use the built-in Windows 10 app Quick Assist. Easier for one-off users because a download/install isn't required. Me on the phone: "click on the Search box/icon in the task bar, type Q, then click on Quick Assist app".

And Quick Assist is free without any license restrictions.

 

[SAFCasper]

I only do it occasionally, and usually use the built-in Windows 10 app Quick Assist. Easier for one-off users because a download/install isn't required. Me on the phone: "click on the Search box/icon in the task bar, type Q, then click on Quick Assist app".

And Quick Assist is free without any license restrictions.

I use the Quick Assist app occasionally when I can't get TeamViewer to work. Decent for a built-in free option. At the very least it gets me access to fix their TeamViewer.

PS.
"Fix their TeamViewer" usually means opening the .exe they have downloaded 9 times but can't find.