most reliable remote support

[Haole Boy]

You can email a link to your ScreenConnect client or support page just as easily as you can with Instant Housecall or any other remote support system, and this is usually much easier than getting a user to go to a specific Web page any other way.

I wonder how many people end up at www.teenviewer.com and if there's any way to monetize that?

It wasn't the link to Screen Connect, it was the prereqs. Either .net or java. I refused to install Java and installing .net was a PITA with a non techie user.

 

[Computer Bloke]

It wasn't the link to Screen Connect, it was the prereqs. Either .net or java.

Colour me astonished.

You need .Net 4.7.2 on the ScreenConnect server (if you're self-hosting on Windows) but the client-side software is completely standalone. I've used the ScreenConnect client on over a thousand Windows machines and never needed to install any additional components.

 

[~Wendy~]

We are leaning towards the 199/month corporate version of teamviewer. This allows up to three people to log in at once, which is perfect for us. Also with the corporate version we can share all of our unattended access clients across all of our accounts

How much income would a business have to earn to pay for itself? What percentage (approx) of receivables? I really like TV but never could comport the cost.

 

[pcpete]

How much income would a business have to earn to pay for itself? What percentage (approx) of receivables? I really like TV but never could comport the cost.

for a single person TV it is only $50/month. If you look at slashtop, which seems to be the budget one everybody uses, it is $25/month if you get the plan which allows unattended access. I think unattended access is a huge necessity in any remote software. So the question is: would an extra $25/month be worth the smoothness of TV? That small amount of money for a big amount of saved time when working on clients computers is a huge win.

 

[Computer Bloke]

That small amount of money for a big amount of saved time when working on clients computers is a huge win.

Unless you charge by the hour, in which case you're paying more to make less money.

 

[SAFCasper]

Unless you charge by the hour, in which case you're paying more to make less money.

Or paying more to provide a better service to the client.

Depends how you are set up though. A lot of companies have a 30min or 1hr minimum charge for remote support. So time saved is not necessarily lost billing.

 

[britechguy]

Depends how you are set up though. A lot of companies have a 30min or 1hr minimum charge for remote support. So time saved is not necessarily lost billing.

I have a 30-minute minimum for remote support and an 1-hour minimum for on-site support. And my rates for remote support are discounted by $10/hour, but the time saving more than makes up for it, particularly since when remote support is possible it means that the system can at the very least boot and connect to the internet.

Since I'm primarily residential service and break-fix, I use Windows 10 built in Quick Assist for virtually all remote support.

 

[~Wendy~]

Thank you for the responses, you've answered a lot if what-ifs.