Motherboard repair

Thank you Larry. The item I’m dealing with is an ASUS Chromebook which will not charge and will not run.

I tried using just the charger while disconnecting the battery but still dead on both USB-c charging ports.

Mind you I was only using a standard USB cable so it was probably only at 5V not the 15V it wants.

So I tried to charged the battery overnight thinking it might take some charge but no luck.

Is this something you can look at?

Kerry
 
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@Kerrya,

I do not mean for the following to sound snarky, but have you looked at what a replacement would cost?

I had someone get in touch with me just a few days ago about a cracked screen on her daughter's HP Chrombook 11A 8G EE and at the price for a new one, or a refurbished one in particular, there was no way to begin justifying a repair from a financial standpoint.

Chromebooks are, overall, designed with "disposability in mind." This one may be no exception, and a motherboard repair could very easily cost more than a replacement device would.
 
… but I am looking for a good source of motherboard repair in general. I do get these issues with laptops from time to time.
 
@Kerrya

I understand. I was simply focusing strictly on the case at hand.

It's always handy to have this sort of information "at your fingertips" when you actually do need it next.
 
Kerrya said:
The item I’m dealing with is an ASUS Chromebook which will not charge and will not run.
Click to expand...
It could be a charger, DC jack or motherboard problem. I usually tell my customers that Chromebooks are not worth fixing, because of their low cost. My flat rate charge for motherboard repair is $250+parts, and $90 as an attempt fee if it's not economically repairable.

While it could be something simple, like a shorted capacitor or mosfet, diagnosing the problem can often take many hours, which is only justifiable when the laptop is worth more than the cost of repair, plus some.
 
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Metanis said:
Watch a few of this guy's videos and see why component-level repair is almost impossible today.
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I wouldn't say it's almost impossible but it certainly is challenging.

A backlight fuse I replaced was the size of a grain of salt but that's not the hardest part. If there are BIOS or EC (embedded controller) problems, they can be really challenging to diagnose and fix. With gaming laptops, it's not uncommon for the CPU or GPU to get taken out when a mosfet fails, making repair impossible. Power delivery problems are very difficult to diagnose due to complex USB-C controller chips. And on and on it goes.
 
The problem in this case is the client wants to recover the data stored on the emmc memory chip which is soldered to the mb.

So I’m faced with either fixing the mb in order to recover the data, or pay a recovery house to unsolder the emmc chip and read it with pc3000 which I think will be several times the cost.

I’m really not a fan of chromebooks :(

Kerry
 
Kerrya said:
So I’m faced with either fixing the mb in order to recover the data, or pay a recovery house to unsolder the emmc chip and read it with pc3000 which I think will be several times the cost.
Click to expand...

True, but I'd say the former is speculative, at best, while the latter is far closer to "a sure thing."

I never think of Chromebooks being used "for serious work" but more for school related stuff. But if someone is doing serious work on one this points out, again, how essential doing backups to external media is.

You never know when your next "crash and burn" is going to happen! And given the cost involved (which is how I pitch it, usually after someone has had their first immense conflagration where either all is lost or a fortune will be spent recovering it) backing up is absolutely the cheapest insurance you can find.
 
Netbooks?
11" cute contraptions extremely cheap for all those looking for bottom price and sayin' "I don't do much so I don't need much".
And they couldn't even do that little on them.
The only way to load Windows on them was by way of imaging a complete image across as there wasn't enough spare space to run the installer.
 
I miss Netbooks and hate the Chromebooks which from a glance at some info I think changing the OS on a Chromebook is very difficult despite the fact they are much like an SBC in a laptop chassis. I wouldn't mind running a Chromebook with some Linux OS on it just really want nothing to do with the ChromeOS myself. I also hate that all of them are incredibly cheaply made and too low end also I had an HP Netbook back in the day on an earlier AMD A series APU that was really great but got to the point Windows 7 was struggling on it wish I still had it as I bet with a decent Linux OS and maybe an upgrade to the SSD/HDD it would run solid for what I would want now.
 
Wouldn't the data be saved on the gmail account attached to the chromebook? Or did I miss something?
 
britechguy said:
No, Chromebooks. The ones with ChromeOS.
Click to expand...
I know the difference between the two. Just mentioned netbook to bring into the conversation the similarities in concepts and target markets.
I had read somewhere that netbooks were designed initially to allow kids in third-world countries to get access to the internet cheaply, then the marketing changed when it strongly appealed to first-world countries users.
Definitely not equivalent to a regular laptop even when they seemed to be able to do the same thing.
Storage 64GB
RAM 2GB
Runs out of steam pretty quickly on Win 7
 
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