New brochure for managed services.

Here is the inside of the business brochure. The outside is basically the same but says business plan on it. Don't chastise too much re the pricing lol. Around here those are the going rates for local MSP. They work very well and the way we are structured they're very profitable. The server plan will appear low but our clients rarely pay more unless they are huge corps. We also don't accept servers with only a few systems for that price or older servers that don't work out mathematically in our favor. Once again the green is nowhere near that bright but images inserted on TN this way seem to take a super bright tone for some reason.

Also keep in mind that we are going after very specific clientele with this plan. The $49 per system plan is what most of our clients are on. We would NOT offer this plan if very advanced networking (much higher end) edge equipment was in place. Cisco or Sonicwall VPN, layer 3 switching etc. This is for the size offices we really like, 5-40 users. Those seem to make us the most money in the end after the math is done.
We have larger clients that are not on the specific plans listed below but are priced accordingly. The inclusion in the Tier 3 plan of all routers, switches etc are mostly basic routers, layer 2 switches that need very little if any maintenance.
And once again this is labor only. No hardware is covered. We haven't ventured into HAAS yet but have looked into it. It takes a lot of capital to get that going and I'm not sure we want to head in that direction.


BusinessTriFold2015Inside.jpg
 
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We used a designer from Envato Studio. Had it done in 2 days. I used to do them all myself but with low prices and sites like fiverr and Envato it really makes sense for me to have it done. We do have the Adobe products that were used so I did some tweaking (moving, changing text mostly). Stretched one rectangle a bit to fit a longer word etc.
 
I'm sorry, I find your MSP model for business models a little ambiguous. With your highest tier, what do you do for a customer? Do you deal with servers, possibly Exchange and Active Directory?
 
thwikehu1990 said:
I'm sorry, I find your MSP model for business models a little ambiguous. With your highest tier, what do you do for a customer? Do you deal with servers, possibly Exchange and Active Directory?
Click to expand...
Yes we deal with servers but the server would have its own pricing as shown on the far right of the brochure. We do have some that still have in house Exchange but most have moved to a cloud solution for messaging. 99% of servers we support are domain controllers so active directory is supported. All of the plans cover common RMM functions like monitoring, patch management, 3rd party patch management, AV, MalwareBytes Pro. The main difference is Tier 1 no onsite is included, Tier 2 on-site and non-machine related work is billed at 50% off and Tier 3 is an all you can eat plan where on-site is included also. If they have a server at $99 then that would be covered the same way as well. Keep in mind we are going for volume and would not accept an MSP arrangement that would be a losing endeavor for us like an older exchange server with constant issues etc. Our unlimited on-site plans are rarely, if ever abused. Most resolutions happen remotely. I find our plan has been pretty straight forward as far as sales are concerned and pretty easy to quote out also. They are not an end all contract with all the info needed but a 'sales flyer' meant to give a summary and get customers asking us about the products.
 
I don't see anything wrong with your msp model at all, it's straight to the point and obviously anyone interested is going to call and get all the information from you if they don't understand something. The only thing I would put on here different is that there are discounts depending on how many systems they have, which I'm sure your price goes down per system if they have say 20 instead of 2.
 
Just to throw a spanner in the works here (and no offense meant) but if you have to explain things re: your MSP plans to computer "experts" here on the forums how hard is it selling and explaining these plans to end users?
 
dipper said:
Just to throw a spanner in the works here (and no offense meant) but if you have to explain things re: your MSP plans to computer "experts" here on the forums how hard is it selling and explaining these plans to end users?
Click to expand...
That's one way to look at it lol. Actually, the flyers do what they were meant to do which is get people to ask questions about the service. To 'pique interest' so to speak. The plans have been selling very well. The only addition we are making is a 'monitoring only' option at a much lower price point. Maybe $10 per system. They would get the same 'agent' loaded, updates, scheduled tasks etc... but no included support at all. No remote, nothing. All support would be billed. This came up as an idea to 'squeeze' all the profit in holes out of MSP clients. We have a few picky clients that have the plans on say 6 key systems out of a 15 system network. They couldn't justify the extra cost to have them all on even the lowest plan at $20 per month. They know that some systems aren't used very much etc and just can't justify the cost. So we thought about having a super low cost 'monitoring only' option that would let them add the last remaining systems but have it not affect the monthly costs too much. We are more than doubling our money on even a $10 per month option anyway. So if a client purposely keeps 5 systems off the monthly plan but we get them on the monitoring only plan, we'll generate an extra $50 per month recurring with no worry as any repairs are billed out.
 
I think the black text on the green (Back Page) is difficult to read. Other than that it looks very professional and I love the picture of what I presume is your shop?
 
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