I think they need to take this to the logical conclusion and simply force M$ to pick what they want to do. Do they want to ship an OS, then just ship the OS not pinball, spider solitaire, browser, office suites, etc. Does M$ want to do OS's, virus protection, office productivity, internet searching, cell phones, accounting, email, etc. They suck because they are spread too thin. I am not trying to be the Maytag guy, the tv repair man, landscaper, butcher, and car mechanic. If I was I probably wouldn't be all that good at any of them. If I picked one and became an expert THEN we'd be talking high quality.
I think people just go with it because it's convenient, because they certainly AREN'T the best. Have you seen what a nightmare onecare is??