HCHTech
Well-Known Member
- Reaction score
- 4,025
- Location
- Pittsburgh, PA - USA
We recently installed a rip-snorting workstation for one of our engineer clients. Threadripper processor, Quadro 4000 8GB Graphics card, 128GB RAM, Dual Samsung Pro NVMe SSDs, Win10 Pro. Also installed is Adobe Acrobat 2017 & Office 2019 H&B Perpetual. Client is on the Google train, so no M365. This computer replaced a 3-yr old Ryzen 7 with 64GB RAM & SATA SSD, a Quadro K1200 Graphics card, running Win10 Pro & Office 2016 Perpetual.
I got a complaint last week that Office files were taking an inordinately long to open, much longer than on the old computer. I remoted in and it seemed to be hit or miss, but seemed mostly ok to me. The complaints continued though, so I went onsite today to get my eyeballs on his exact procedure to see if anything stuck out.
Google Desktop sync is installed and he is opening the files from the local G:\ folder. Most of these are Excel spreadsheets, but the same symptoms occur with Word documents, just to a lesser degree. Problem affects both .xls and .xlsx files, and both .doc and .docx files. Both newly created files and old files. Note that he has a lot of files & folders in Google Drive, maybe 50 Gigs total. Note also that the original computer is still in use at another one of his locations and things open fine still on that computer.
Basically, if Excel is NOT running, double-clicking on the file in the G: drive results in a pause of varying length before you even see the Excel splash screen. I tried disabling the antivirus, but that didn't seem to affect things at all. If fact, I can't find any particular change in resource usage during this pause.
Acrobat 2017 is getting a little long in the tooth, but still supported for now, at least. I'd like to get some proof before telling him he has to upgrade to 2020, especially since that's the latest version and it's 2022. If we're going to upgrade, I'd like to wait until Adobe releases 2023 or whatever their next version is going to be.
Most of the files are small, 60 - 100KB in size. If I open them from the G: drive, it takes 12-20 seconds to open. If I copy that file locally to the desktop, it opens in 2-3 seconds. If I open them from within Excel, it's a bit faster, but the same difference is there. 10-18 seconds to open the G: drive version, 2-3 seconds to open a copy from the desktop.
I read about a setting in Google Drive Sync to indicate to other users that you have the file open. This apparently sometimes causes loading delays. Turning it off seemed to make things worse, though, so I ended up re-enabling it.
I've done an Office repair, checked to make sure all updates are loaded to Windows, Office & the graphics driver. Watching task manager details, Excel or Word does NOT increase in resource usage during the file open delay.
This is a brand new setup, so there isn't much in cache folders. I'm half tempted to try installing Office 2016 to see if the problem is related to Office 2019. It's the default install for Office, so I'm sure it's the 64-bit version. I haven't yet tried installing the 32-bit version - I was hoping to find more evidence before entering the trial & error phase.
What would you try next?
I got a complaint last week that Office files were taking an inordinately long to open, much longer than on the old computer. I remoted in and it seemed to be hit or miss, but seemed mostly ok to me. The complaints continued though, so I went onsite today to get my eyeballs on his exact procedure to see if anything stuck out.
Google Desktop sync is installed and he is opening the files from the local G:\ folder. Most of these are Excel spreadsheets, but the same symptoms occur with Word documents, just to a lesser degree. Problem affects both .xls and .xlsx files, and both .doc and .docx files. Both newly created files and old files. Note that he has a lot of files & folders in Google Drive, maybe 50 Gigs total. Note also that the original computer is still in use at another one of his locations and things open fine still on that computer.
Basically, if Excel is NOT running, double-clicking on the file in the G: drive results in a pause of varying length before you even see the Excel splash screen. I tried disabling the antivirus, but that didn't seem to affect things at all. If fact, I can't find any particular change in resource usage during this pause.
Acrobat 2017 is getting a little long in the tooth, but still supported for now, at least. I'd like to get some proof before telling him he has to upgrade to 2020, especially since that's the latest version and it's 2022. If we're going to upgrade, I'd like to wait until Adobe releases 2023 or whatever their next version is going to be.
Most of the files are small, 60 - 100KB in size. If I open them from the G: drive, it takes 12-20 seconds to open. If I copy that file locally to the desktop, it opens in 2-3 seconds. If I open them from within Excel, it's a bit faster, but the same difference is there. 10-18 seconds to open the G: drive version, 2-3 seconds to open a copy from the desktop.
I read about a setting in Google Drive Sync to indicate to other users that you have the file open. This apparently sometimes causes loading delays. Turning it off seemed to make things worse, though, so I ended up re-enabling it.
I've done an Office repair, checked to make sure all updates are loaded to Windows, Office & the graphics driver. Watching task manager details, Excel or Word does NOT increase in resource usage during the file open delay.
This is a brand new setup, so there isn't much in cache folders. I'm half tempted to try installing Office 2016 to see if the problem is related to Office 2019. It's the default install for Office, so I'm sure it's the 64-bit version. I haven't yet tried installing the 32-bit version - I was hoping to find more evidence before entering the trial & error phase.
What would you try next?
