Outlook 2003 + Vista.

[shard]

Hi all first post here and its a question, well problem.

Have a client who has Vista Home Basic installed (thanks Dell), and Office 2003. Outlook refuses to access the pop/smtp servers. Can ping from command prompt, ports are correct and extra logon for sending mail is setup. (different service providers for incoming/outgoing)

Am left with the conclusion that Vista is causing problems, as other machines using the same setup on the LAN work fine (all XP based).

Any ideas?? Other than trashing Vista.

Many thanks in advance.

S........

 

[Methical]

Google, or call a local tech & support the community

 

[iptech]

Outlook 2003 works fine on Vista. You need to look at the firewall setting on the PC and double check all the Outlook server & network settings.

Can you access the mail servers from the command prompt?

 

[Daifne]

What is the error message?
Is the mail service from an ISP, corporate e-mail system or Web-based? Who is it?
Are they using an antivirus and/or a firewall program? Which ones?
Without divulging the e-mail address or account name, what are your server settings, including server name and port number for both POP and SMTP?

 

[shard]

Thanks for the replys.

Had already disabled the windows firewall, removed the expired Mcaffee security app.

As mentioned can ping the servers so basic connectivity is there. (also the other machines access the mail services fine) Telnet has been removed from Vista so no terminal mode access.

Am back there next week to tie off some other loose ends so will take puTTY and try that and check the AVG Free settings again, and give you all the heads up.

Thanks again......

Me.........

 

[Daifne]

How did you uninstall McAfee? Did you use their removal tool? You need to...

 

[Compbck]

Outlook 2003 & Vista

Not sure if this problem is still current, but when installing Outlook 2003 on a Vista-based PC, I have always found it necessary to also install Office 2003 Service Pack 3.

That tends to sort out any email type communication problems between the email client and the Vista operating system.