Outlook 2007 AND 365 E-mail Inbox Issue!

[LordX]

Hey all - I have a customer who has a web page and e-mail hosted through a local company.

I don't know what is happening with the setup on his e-mails, but the SENT ITEMS and other folders are SUB-Folders of the INBOX.

The e-mails from the inbox do NOT show up. There is just nothing to the right when inbox is selected. The sent items and other sub folders show up fine.

The IMAP server settings have been checked and double checked.... all correct.

A work around we did with Office 2007 was to 'open' the OST file separately/secondarily, and this seemed to do the trick for Office 2007.

Recently, he has had issue with e-mail not sending (or sending hours later) even though nothing shows stuck in Outbox.

The provider suggested he upgrade to Office 365. He did.

Now the same problem with the inbox showing NO e-mails exists, PLUS the work around of opening the OST file secondarily does NOT work.

Has anyone run into something like this before?

 

[thecomputerguy]

Wait ... so the provider advised to upgrade to O365 ... which is a great idea ... but you're still trying to force 2007 to work?

Why?

Anyone that calls me and they're still running anything like 2007 or 2010 get automatically rejected for service unless they are willing to upgrade to a modern version of office as a part of the service. Otherwise you'll end up wasting tons of time like you currently are trying to find a solution that probably doesn't exist for software that shouldn't be in service.

I recently moved into a new office space and there's a guy across the hall that knows I do IT stuff and he knocked on my door. I went over to his office and he's having issues with a bloated IMAP data file running 2007. I just simply said whatever issues he's experiencing is probably due to him running a FOURTEEN 14 FORE TEEEN year old version of Outlook and even if the issue isn't related to Office being FOURTEEN 14 FORE TEEEN years old it certainly can't be helping his situation. So I said before I even look at your IMAP issues you need to go up to modern Outlook. He declined and I haven't heard from him since.

I will not support that.

 

[britechguy]

Wait ... so the provider advised to upgrade to O365 ... which is a great idea ... but you're still trying to force 2007 to work?

While I agree with your overall philosophy, completely, I'm not reading what you seem to be.

It seems to me they started out with Outlook 2007, did a workaround, after the workaround updated to Outlook 365, are having the same issue again and the same workaround is not working with 365.

The lines in the original message starting at "Recently" suggest to me that the current situation is with Outlook 365. What preceded it was historical background.

 

[thecomputerguy]

While I agree with your overall philosophy, completely, I'm not reading what you seem to be.

It seems to me they started out with Outlook 2007, did a workaround, after the workaround updated to Outlook 365, are having the same issue again and the same workaround is not working with 365.

The lines in the original message starting at "Recently" suggest to me that the current situation is with Outlook 365. What preceded it was historical background.

You're probably right. I think I might be mistaken.

OP @LordX can you try resetting the current view in Outlook? Maybe you have a filter in the message pane to hide IMAP messages.

 

[Sky-Knight]

We have another forum denizen who has this nailed... so I'm just going to link her page on the topic...

How to clear all IMAP Folders in Outlook with Filters Applied - Call That Girl

How to clear all Folders in Outlook with Filters Applied As an Outlook Expert and Microsoft Office 365 consultant, I get asked to fix a lot of odd issues. Like the one this blog is based on. IMAP and Outlook 2013 brings mail into filters and hides them, making them not export correctly. A filter

callthatgirl.biz

Because yeah, that's more than likely what's going on. This issue is specific to IMAP in Outlook. It shows up in no other contexts, and if the filter gets mangled... it will show NOTHING, because well... it's 100% filtered!

 

[thecomputerguy]

We have another forum denizen who has this nailed... so I'm just going to link her page on the topic...

How to clear all IMAP Folders in Outlook with Filters Applied - Call That Girl

How to clear all Folders in Outlook with Filters Applied As an Outlook Expert and Microsoft Office 365 consultant, I get asked to fix a lot of odd issues. Like the one this blog is based on. IMAP and Outlook 2013 brings mail into filters and hides them, making them not export correctly. A filter

callthatgirl.biz

Because yeah, that's more than likely what's going on. This issue is specific to IMAP in Outlook. It shows up in no other contexts, and if the filter gets mangled... it will show NOTHING, because well... it's 100% filtered!

I wonder if you install O365 on top of 2007, or even if you remove 2007 but don't re-create the Outlook profile if it brings the old filters in.

 

[Sky-Knight]

I wonder if you install O365 on top of 2007, or even if you remove 2007 but don't re-create the Outlook profile if it brings the old filters in.

Outlook will attempt to upgrade the profile, often with disastrous results. It sounds like it actually succeeded in this case, but moved the problem forward.

 

[YeOldeStonecat]

First...I avoid Outlook and IMAP like the plague..they just don't like to get along. You can get them working for a while...even quite a while, and then something blows up. Outlook was designed for Exchange first and foremost....with support for residential grade protocols (POP and IMAP) added later as an afterthought.

Yeah for many IMAP setups you need to set the folder filters in Outlook

Choose which IMAP account folders appear in Outlook - Microsoft Support

support.microsoft.com

 

[LordX]

Thank you for the suggestions - I will take a look at those filters WHEN the customer calls me again, and see if they solve the issue.