Outsourced Support
- Thread starter SetU2
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purdypc
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I'm a one man show and currently use Remote Support Tech Team to absorb most of the workload. My clients have personally commented on the service and they have always done me proud. The previous CSHotline when Dan Hand was running it was great. I don't have any experience with the new CSHotline. It's nice to see these services exist.
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- 2,840
- Location
- Fort Myers, FL
The new Cshotline is very new, so if anyone can comment I'd be surprised.
Comparing the old Cshotline and Remote Support Tech Team, I'd say that the major difference is that RSTT is adding on many new sales for online and managed services and I didn't believe Cshotline had those offerings, although they did sell my AV products at no additional charge. I was happy with the old Cshotline--the techs did a good job and sold AV, my goals. Price was fair. I only left because I had an onsite guy that could do remote as well. Then when he got too busy in the fall season, RSTT was starting up and I signed on as I knew Chris from Technibble.
Chris and his team so far have been great to work with, my sales are great and more than I expected. The night and weekend calls are coming up as well because I am marketing them more. I do schedule them my virus removals and tune ups during the weekday. Gives me time to work on other things.
Comparing the old Cshotline and Remote Support Tech Team, I'd say that the major difference is that RSTT is adding on many new sales for online and managed services and I didn't believe Cshotline had those offerings, although they did sell my AV products at no additional charge. I was happy with the old Cshotline--the techs did a good job and sold AV, my goals. Price was fair. I only left because I had an onsite guy that could do remote as well. Then when he got too busy in the fall season, RSTT was starting up and I signed on as I knew Chris from Technibble.
Chris and his team so far have been great to work with, my sales are great and more than I expected. The night and weekend calls are coming up as well because I am marketing them more. I do schedule them my virus removals and tune ups during the weekday. Gives me time to work on other things.
cmonova
Active Member
- Reaction score
- 23
I have known Sol from CSHotline for years and he handles all 3 of my nationwide remote support websites and the work that comes thru them. Guy has over a half dozen years running call centers and doing remote support.
CSHotline has always had a way to provide managed services for those that actually had managed service customers who paid on a monthly basis.
Probably not many from Technibble can comment seeing that they don't or have never used either of the services, but there are many in the Association that did and still do i.e. Jeff, Daniel, Michael, Tony, Scott Sanders from Affordable Technology Solutions and others who are in the Linkedin group/Association. I am sure Scott as well as others would be more than glad to share their experiences and thoughts. I won't post Scott's email address but it's easy enough to find him.
CSHotline has always had a way to provide managed services for those that actually had managed service customers who paid on a monthly basis.
Probably not many from Technibble can comment seeing that they don't or have never used either of the services, but there are many in the Association that did and still do i.e. Jeff, Daniel, Michael, Tony, Scott Sanders from Affordable Technology Solutions and others who are in the Linkedin group/Association. I am sure Scott as well as others would be more than glad to share their experiences and thoughts. I won't post Scott's email address but it's easy enough to find him.
thecompu-doctor
Member
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- 13
- Location
- Richmond Va
I started with CSH when Dan/cmnova was the owner about a year ago and things were pretty darn good. I know Dan and have had lunch with him several times. He as a computer business owner and entrepreneur has always impressed me and I was always happy with the services he and his crew provided.
From my understanding, in October the company transitioned to new ownership to Chris and then later was "re-branded?" to RStech team. I'm not quite sure what all happened behind the scenes with the CSH transition, but I'm still with Chris and RSTech Team. It hasn't been all yellow brick roads to the emerald city. There have been a few times i was a bit worried about certain jobs they did and maybe a problem popping back up or something along those lines. They've always been more than happy to jump back in with my customer to take a second look. I know that over my years as a technician I've fixed a customers computer and then had the same problem come back soon after, requiring a second look. We've all made mistake and computers can sometimes require troubleshooting, not just direct fixes. I have also had several customers specifically say that our remote technician was so nice to work with and did a great job. That is always great to hear and know that my customers are being treated well.
So with all that said, I've also been extremely impressed by Chris and crew on several occasions. There have even been a few remote tasks I sent their way that I'm not so sure I could have resolved as quickly or efficiently as they did. They even did a fantastic job on a remote backup and complete nuke and pave of a new customers significantly FUBAR'ed windows 8 machine. This one impressed me and the customer was very pleased he didn't have to buy a new computer.
I will also say that i'm a subscriber to their widget only plan (not sure if it is still available). I answer all my own phone calls and will pre-screen clients. If i think the job is a good remote candidate, then I'll send them the necessary link via email or to my website. I've been happy with this method since back when Dan was the owner of CSH. It works well for me and my clients and is affordable. I KNOW that both with the original CSH and now RSTT i've increased revenue.
From my understanding, in October the company transitioned to new ownership to Chris and then later was "re-branded?" to RStech team. I'm not quite sure what all happened behind the scenes with the CSH transition, but I'm still with Chris and RSTech Team. It hasn't been all yellow brick roads to the emerald city. There have been a few times i was a bit worried about certain jobs they did and maybe a problem popping back up or something along those lines. They've always been more than happy to jump back in with my customer to take a second look. I know that over my years as a technician I've fixed a customers computer and then had the same problem come back soon after, requiring a second look. We've all made mistake and computers can sometimes require troubleshooting, not just direct fixes. I have also had several customers specifically say that our remote technician was so nice to work with and did a great job. That is always great to hear and know that my customers are being treated well.
So with all that said, I've also been extremely impressed by Chris and crew on several occasions. There have even been a few remote tasks I sent their way that I'm not so sure I could have resolved as quickly or efficiently as they did. They even did a fantastic job on a remote backup and complete nuke and pave of a new customers significantly FUBAR'ed windows 8 machine. This one impressed me and the customer was very pleased he didn't have to buy a new computer.
I will also say that i'm a subscriber to their widget only plan (not sure if it is still available). I answer all my own phone calls and will pre-screen clients. If i think the job is a good remote candidate, then I'll send them the necessary link via email or to my website. I've been happy with this method since back when Dan was the owner of CSH. It works well for me and my clients and is affordable. I KNOW that both with the original CSH and now RSTT i've increased revenue.
carrcomp
Well-Known Member
- Reaction score
- 178
- Location
- Barrie, ON
Didn't really want to comment on this thread myself as I obviously have a bias in the discussion, but I do want to point out that the "Widget Only Plan" was discontinued due to lack of popularity.
We came out with the Tech Bench Plan instead, and then started looking into other services like managed AV, email security, and now Managed Online Backup.
If there's ever a request to bring back the Widget plan we would consider it, but since there was only 1 person on the plan, and with the direction we wanted to take the company in, it made business sense to discontinue the plan and grandfather Kevin into it.
We came out with the Tech Bench Plan instead, and then started looking into other services like managed AV, email security, and now Managed Online Backup.
If there's ever a request to bring back the Widget plan we would consider it, but since there was only 1 person on the plan, and with the direction we wanted to take the company in, it made business sense to discontinue the plan and grandfather Kevin into it.
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- 2,840
- Location
- Fort Myers, FL
I have to add on with this comment made "They even did a fantastic job on a remote backup and complete nuke and pave of a new customers significantly FUBAR'ed windows 8 machine"
Chris just took over helping a client of mine, and before he even did anything the clients Windows 8 computer did a bunch of updates and the machine came back up and wouldn't work. He had to do a full refresh on it, everything gone, thank god I had just setup Mozy the day before. He spent a lot of time getting her back up. I was busy, and this saved my arse!
I too as a remote tech mess things up, I have 14 years doing this and mess up's happen, just saying.
Chris just took over helping a client of mine, and before he even did anything the clients Windows 8 computer did a bunch of updates and the machine came back up and wouldn't work. He had to do a full refresh on it, everything gone, thank god I had just setup Mozy the day before. He spent a lot of time getting her back up. I was busy, and this saved my arse!
I too as a remote tech mess things up, I have 14 years doing this and mess up's happen, just saying.
cmonova
Active Member
- Reaction score
- 23
well i'd post more here "but"...really wondering what the OP is going to say or not say:
OP: SetU2
Join Date
12-13-2013
Total Posts
2
Only other post:
http://www.technibble.com/forums/showthread.php?t=53583
hmm...
OP: SetU2
Join Date
12-13-2013
Total Posts
2
Only other post:
http://www.technibble.com/forums/showthread.php?t=53583
hmm...
Well, not really new
I'm not even really sure why it matters to you Dan. I guess the concern is that I'm not really a business or something?? I've been a member in the past and this is just a new account since I've re-launching my business after a sale in 2007 that came with a 6 year no compete. This required a new domain and business name so it seemed easier to just create a new account. Actually, I think it might be my 3rd as it used to be harder to reset a forgotten password. I also happen to be a member of ACRBO.
I'm just curious how people are doing this and how it has worked out for them. I've had the headache of having numerous staff and really like the idea of outsourcing to independent contractors or firms like the two mentioned. My earlier experience with contractors was the occasional one that would startup on their own and try to steal clients. Wasn't a huge issue and certainly these two firms COULD do the same but it would seem to be much less likely. I'd imagine their reputation is more important to them than any single or small group of customers.
I'm not even really sure why it matters to you Dan. I guess the concern is that I'm not really a business or something?? I've been a member in the past and this is just a new account since I've re-launching my business after a sale in 2007 that came with a 6 year no compete. This required a new domain and business name so it seemed easier to just create a new account. Actually, I think it might be my 3rd as it used to be harder to reset a forgotten password. I also happen to be a member of ACRBO.
I'm just curious how people are doing this and how it has worked out for them. I've had the headache of having numerous staff and really like the idea of outsourcing to independent contractors or firms like the two mentioned. My earlier experience with contractors was the occasional one that would startup on their own and try to steal clients. Wasn't a huge issue and certainly these two firms COULD do the same but it would seem to be much less likely. I'd imagine their reputation is more important to them than any single or small group of customers.
cshotline
New Member
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- 1
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- Mumbai, India.
CSHotline is back with Old Team with New Features
Hey Guys,
Just saw the post, CSHotline.com relaunched under the operations of same old CSHotline.com team and with new services. We are excited to bring you not just white label tech support but also white label web design, internet marketing & software development.
Feel free to buzz me at +1-646-652-6683.
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Mike
Hey Guys,
Just saw the post, CSHotline.com relaunched under the operations of same old CSHotline.com team and with new services. We are excited to bring you not just white label tech support but also white label web design, internet marketing & software development.
Feel free to buzz me at +1-646-652-6683.
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Mike
thecompu-doctor
Member
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- 13
- Location
- Richmond Va
Did CSH transition to another new owner, again?
I thought it "transitioned" to Sol? in North Carolina?
I thought it "transitioned" to Sol? in North Carolina?
cshotline
New Member
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- 1
- Location
- Mumbai, India.
You are right !
We did it leased it in january but then we found it is impacting CSHotline brand and business model so, we have to take it back in our own hands. We saw leasing as keeping CSHotline brand alive but it turned out to be a bad idea.. So, thanks to our investors and our previous clients we were able to setup CSHotline operations in less than 2 weeks... and relaunched it with additional features and support for computer repair businesses. Be rest assured, CSHotline is not going to shuffle hands anymore.
We did it leased it in january but then we found it is impacting CSHotline brand and business model so, we have to take it back in our own hands. We saw leasing as keeping CSHotline brand alive but it turned out to be a bad idea.. So, thanks to our investors and our previous clients we were able to setup CSHotline operations in less than 2 weeks... and relaunched it with additional features and support for computer repair businesses. Be rest assured, CSHotline is not going to shuffle hands anymore.
thecompu-doctor
Member
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- Richmond Va
so is CSH based in the US or somewhere else now?
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- 2,840
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- Fort Myers, FL
How are you hiring 650 techs all over the world? Are you using oDesk or Field Nation or...
cshotline
New Member
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- Location
- Mumbai, India.
@Thecompu-doctor…As of right now we are based in Mumbai India. I am currently working out some details with a few individuals in the U.S. to run tech lines in support of customers there as well as other countries. I also plan on coming to the U.S. again in August to work out some more details on the things we are going to implement.
@CallThatGirl..In regards to the "650 techs globally"…In 2006 when I started OnClick Tech Support at that time I was forming relationships with techs all over the world in support of what we were doing…So since 2006 I have continued in pursuit of building this network of "qualified techs" to perform services. So no I do not use oDesk, Field Nation or OnForce.
@CallThatGirl..In regards to the "650 techs globally"…In 2006 when I started OnClick Tech Support at that time I was forming relationships with techs all over the world in support of what we were doing…So since 2006 I have continued in pursuit of building this network of "qualified techs" to perform services. So no I do not use oDesk, Field Nation or OnForce.
codegreen
Well-Known Member
- Reaction score
- 34
- Location
- New Brunswick, Canada
OK, someone award me the Official Badge of Outsourced Tech Support Confusion, because I am officially confused:
First there was CSHotline, started up by Daniel Hand and closely associated with ACRBO. Then Dan sold it to Chris Carruthers. Then Chris and Dan had some kind of a falling out, and Chris's company became RStech Team (still operating today and recommended by several Technibblers). Then Dan announced the reforming of the original CSHotline, being run by someone named Sol-G Saint-Vil in North Carolina. Then Sol changed the name to Solengize, and is still partnered with ACRBO according to his web page. Solengize is also still running today; I'm not sure if any Technibblers are using the service. Now you, Mike Jain, are here claiming to have restarted CSHotline again, with the "original" team, offering outsourced tech support and a bunch of other services, but it is now based out of India?Is CSHotline like a bizarre giant chicken that lays eggs that hatch into remote support outsourcing companies? Do these companies suffer from an identity crisis, believing they are CSHotline until the "original" CSHotline tells them off and they have to change their names? Will the world economy collapse under the weight of the businesses that CSHotline keeps hatching and disowning? Will the Kardashian sisters find out that CSHotline has been secretly sleeping with all of them, but is actually in love with the guy who played Fez on That 70s Show?
Tune in next post, when someone explains all of this (and more!) to poor confused Stephen of Code Green Technology!
cshotline
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- Mumbai, India.
You ask a question about my techs that are metioned on my website and I gave you a proper and professional answer.
If no members from technibble utilize our service I am fine with that. I have absolutely no motive for anyone to join or anything else.
My reason for joining and posting is CSHotline is mentioned numerous times on Technibble and being the owner of CSHotline it seemed appropriate for me to post.
If no members from technibble utilize our service I am fine with that. I have absolutely no motive for anyone to join or anything else.
My reason for joining and posting is CSHotline is mentioned numerous times on Technibble and being the owner of CSHotline it seemed appropriate for me to post.
Last edited by a moderator:
- Reaction score
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- Location
- Manchester UK
Lisa, I have had to delete your post, and mike, I have edited yours.
Can we please keep this professional guys.
Thread edited.
Can we please keep this professional guys.
Thread edited.
jft135
Active Member
- Reaction score
- 108
Wow. The lineage of these companies is starting to sound very soap opera-ish.
As an outside observer who is only casually researching companies at this time, these are the first impressions that I've been getting.
CSHotline - Prices look good, but I think the name is tainted at this point. Also, non-US based support is a deal killer for me. I've never seen Lisa lash out like that on the forums, which is concerning since I respect her opinion. You are trying to rebuild your brand, which I respect, but the Technibble forums carry a lot of weight. I wouldn't start a pissing contest here.
RS Tech Team - I like your plans and you come highly recommended. That being said, your website could benefit from a redesign. That is a bit of a turn-off for me and possibly others. It makes you look like a really small company (not that that is necessarily bad) but I wonder how long my customers will be on hold waiting for help.
Solengize - So far I don't know much about them, and they are conveniently absent from this thread. Maybe that is a good idea based on the way things are going downhill fast. If anyone has experience with them, I'd love to hear your opinion.
As an outside observer who is only casually researching companies at this time, these are the first impressions that I've been getting.
CSHotline - Prices look good, but I think the name is tainted at this point. Also, non-US based support is a deal killer for me. I've never seen Lisa lash out like that on the forums, which is concerning since I respect her opinion. You are trying to rebuild your brand, which I respect, but the Technibble forums carry a lot of weight. I wouldn't start a pissing contest here.
RS Tech Team - I like your plans and you come highly recommended. That being said, your website could benefit from a redesign. That is a bit of a turn-off for me and possibly others. It makes you look like a really small company (not that that is necessarily bad) but I wonder how long my customers will be on hold waiting for help.
Solengize - So far I don't know much about them, and they are conveniently absent from this thread. Maybe that is a good idea based on the way things are going downhill fast. If anyone has experience with them, I'd love to hear your opinion.
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