xxsilk109xx
New Member
- Reaction score
- 1
- Location
- Savannah, GA
I have a dv5 in front of me that has an issue.
Customer states that they were on facebook and then closed the lid on the computer, came back later and now the problem is here.
Basically when you turn it on, you can hear the fans running and you can see the lights above the keyboard are all on but there is nothing on the screen whatsoever..
The caps lock and num lock lights are flashing at me, at the same time, over and over again..
I have tried to look up what it means but I am not really getting anywhere..
I have tried re seating the ram as well as used a different stick altogether.
I have also hard reset it and still get the same issue. When I leave the ram out completely it does the exact same thing....
there are no beeps or other sounds coming from it.
suggestions?
Customer states that they were on facebook and then closed the lid on the computer, came back later and now the problem is here.
Basically when you turn it on, you can hear the fans running and you can see the lights above the keyboard are all on but there is nothing on the screen whatsoever..
The caps lock and num lock lights are flashing at me, at the same time, over and over again..
I have tried to look up what it means but I am not really getting anywhere..
I have tried re seating the ram as well as used a different stick altogether.
I have also hard reset it and still get the same issue. When I leave the ram out completely it does the exact same thing....
there are no beeps or other sounds coming from it.
suggestions?