Printing from web page

[SnoSalmon]

Hi Guys,

I have a user who, now she has a new (read: rebuilt) PC is having a strange problem printing web pages.
She is the PA to the CEO of a power lines company I support. She often needs to book flights, so prints out the schedules so the CEO can pick the best departure time.

The pages used to print fine (IE 8, XP SP3 + patches) but now print exactly as you see the page - this results in the images overlapping the writing.

The page is:
https://flightbookings.airnewzealand.co.nz/isbook_en_NZ/book/searchForFlights.do

Pick a from and to destination, and you'll see a couple of lists with scroll bars where you can pick times etc. They used to print in full, with the images for "Previous day" and "next day" at the bottom of each list. This now overlaps the writing.

The PC is a dual-core P4, running XP SP3 + all patches, Avast antivirus and IE 8. Freshly rebuilt.

I've tried printing to several different printers. This made no difference eliminating the print drivers.
I've tried Firefox, this also didn't solve the issue.
Tested on another PC in the building and it's perfect...

I hope someone can give me some fresh ideas as I'm totally out of those!

Cheers,

Sno

 

[SnoSalmon]

Bump - anyone have any thoughts?

 

[Vicenarian]

Maybe try Firefox/Chrome?

Try going into IE's "Internet Options", and going to the last tab I think, and resetting IE8 to its default settings perhaps?

 

[SnoSalmon]

I've tried Firefox, which gave the same results.
I'm sure I have also reset to factory settings, without any luck...

 

[Ccomp5950]

What kind of printer?

 

[SnoSalmon]

I've tried printing to two printers, both with the same result,
The first is the main office printer, a Ricoh Afficio MP C2800. The second is a smaller unit, a Ricoh Afficio SP C430DN.
Both printers run PCL6, and have the latest drivers.

 

[Xander]

Curious, but does it give the same results if you print to a PDF printer?

 

[SnoSalmon]

I'll try and report back on this

 

[SnoSalmon]

Hey guys,
Ok, printing to CutePDF shows the same issue. I've attached the PDF so you can see. Normally, and on other PC's it's ok, the list of available flight times print as a list, then the images are underneath. As you can see, on this PC the images are printing over the top of the text.
The website (link in my first post) has scroll bars beside the text.

A beer for the person who can solve this for me!

I had to ZIP the PDF, because of file size limits to attachments

 

[ZenMike]

I've had luck with a similar (not exactly the same) problem by resetting the print action for the file type association. For html or htm or whatever you're printing it should be something like:

rundll32.exe C:\WINDOWS\system32\mshtml.dll,PrintHTML "%1"

In XP is Explorer -> Tools -> Folder Options -> File Types -> Advanced -> Print -> Edit

GL