[SOLVED] Problem with Teamviewer not allowing access to certain windows

[tankman1989]

I just used Teamviewer 7 to do some support work on a Windows 7 Home Premium machine and had all kinds of trouble with it. First was the auto selected quality. It was pretty bad and both of us have 15/3MB connections with nothing else running at the time, so high quality should have been no problem.

I tried to change some things in the Startup of MSconfig and I couldn't control anything. I opened the system properties to check the remote settings, performance, device manager and a few others and non of those would allow mice clicks either (I had to have the client do all the clicking). I opened Norton Internet Security and that didn't allow any mouse activity either. Finally the computer management console wouldn't allow any mouse action once opened either. Oh, when I checked the properties of the computer (where the MS experience score is located) I wasn't able to close that either.

I was able to do anything with MS updates and I could turn the firewall on and off. I was able to delete and setup accounts in Outlook 2010 without any problems as well. Most browsing of the computer was possible but it was very choppy and delayed, much worse than any other remote connections with very slow connections.

Does anyone else have experiences like this with Teamviewer or any other remote software? I am in the process of reviewing RAS software and this really scared me B/c this makes it basically worthless and I never experienced anything like this before with Teamviewer.

 

[bertie40]

I've used Teamviewer without problem since I bought it Two years ago. Upgraded it last year.

Obviously have you tried manually setting the connection parameters.

Most "interference" is found on the client machine. Your connection may be blazing, what about other running program's, hogging the bandwidth?

I trust you have already contacted Teamviewer support. I'd be interested in their response.

Regards.

 

[Slaters Kustum Machines]

I have not had this issue with Teamviewer either.

 

[HFultzjr]

I just used Teamviewer 7 to do some support work on a Windows 7 Home Premium machine and had all kinds of trouble with it. First was the auto selected quality. It was pretty bad and both of us have 15/3MB connections with nothing else running at the time, so high quality should have been no problem.

I tried to change some things in the Startup of MSconfig and I couldn't control anything. I opened the system properties to check the remote settings, performance, device manager and a few others and non of those would allow mice clicks either (I had to have the client do all the clicking). I opened Norton Internet Security and that didn't allow any mouse activity either. Finally the computer management console wouldn't allow any mouse action once opened either. Oh, when I checked the properties of the computer (where the MS experience score is located) I wasn't able to close that either.

I was able to do anything with MS updates and I could turn the firewall on and off. I was able to delete and setup accounts in Outlook 2010 without any problems as well. Most browsing of the computer was possible but it was very choppy and delayed, much worse than any other remote connections with very slow connections.

Does anyone else have experiences like this with Teamviewer or any other remote software? I am in the process of reviewing RAS software and this really scared me B/c this makes it basically worthless and I never experienced anything like this before with Teamviewer.

I've never had any issues like these, just a few "hicups" along the way.

Does it behave this way on all connections or just this one?

Are you both running the same verion, or are they at least compatible?

Have you tried re-installing, or using a different machine?

Contact tech support and let us know the response.

 

[Xander]

I've had this with other remote software where I can't click on KAV windows. Those are the times I use the free version just to click those and go back to my main software. TV is the one software I've never come across that problem with.

 

[nlinecomputers]

I've had problems with TV on some programs that don't handle aero glass correctly. KAV is one of those. I just set TV for optimize for speed and that drops you out of Aero mode. Then everything works.

 

[YOCS]

I've had issues like this with GoToAssist. Turning off UAC seemed to resolve the issue.

 

[tankman1989]

I've had issues like this with GoToAssist. Turning off UAC seemed to resolve the issue.

That could very well be what the issue is. This is a new computer and it is probably still turned on the high level of security.

 

[ComputerRepairTech]

That could very well be what the issue is. This is a new computer and it is probably still turned on the high level of security.

Yes the problem you are describing is not having admin access. You could either have the user login as Admin or login using his windows login through teamviewer rather than the teamviewer password.

As for the aero issue someone mentioned, I believe that is resolved by choosing the highest quality setting in teamviewer.