RepairDesk Testimonial

[Usman Butt]

If you are using repairdesk to keep track of repair jobs please write few lines about your experience using the software.

It will be really helpful to us and a lot of people looking for a good point of sale software.

Happy Repairing.

 

[MicksPhoneRepair]

I have been using RepairDesk for a little over a week now in my store.
It has CHANGED EVERYTHING!
My business has never been so organized and has a very professional look now!
I have tried other software but this one is so easy - my wife can use it (she hates computers) and is affordable for even small shops like mine.

The support is awesome and they actually listen to our ideas and incorporate the good ones into the software. They personally called me and offered me a full featured trial to begin with also, which made me feel quite important lol!

They have also started building me a website which i am very excited to see. It will link in directly with my RepairDesk and streamline the booking, unlocking and quoting services as well as opening up the option to sell parts via online store as well .
They are helping grow my business and making things easier for myself, my staff and most importantly - my customers.

I will also note that Usman has fantastic customer service - he personally talks to his customers and goes above and beyond the call of duty to help others succeed - including myself.

Credit to you guys and keep up the great work.

 

[numnutz]

um not that it matters to me but do you two use the solution or work for the solution? just curious. thanks

 

[NerdyBuddy]

@Usman Butt Although I haven't tried the system yet - are there any plans to expand outside of the cell phone industry?

 

[Usman Butt]

Hey @numnutz I am RepairDesk, founder and Mick is one of our amazing customer who appreciate a good piece of software

 

[Usman Butt]

@Usman Butt Although I haven't tried the system yet - are there any plans to expand outside of the cell phone industry?

Hey @NerdyBuddy If you do electronic repairs i.e. cell phone, computers, game consoles, white or brown goods you can use RepairDesk to stay on top of your inventory, manage multiple retail locations and make smarter decisions with real-time reporting.

Just curious what do you currently use?

You can sign up for a free trial here. No credit card required.

P.S: Loved your website and you can also use our buy back widget that allow customers to get instant quote on used devices with pre-set buy prices. See it in action here

 

[Jack Cheung]

If you are using repairdesk to keep track of repair jobs please write few lines about your experience using the software.

It will be really helpful to us and a lot of people looking for a good point of sale software.

Happy Repairing.

We've been using this software for more than 6 months now. It's easy to use and constantly improving. It helps us to book job quickly and keeping all records for our repairs and customer info. Can't be without it now.

 

[NerdyBuddy]

Hey @NerdyBuddy If you do electronic repairs i.e. cell phone, computers, game consoles, white or brown goods you can use RepairDesk to stay on top of your inventory, manage multiple retail locations and make smarter decisions with real-time reporting.

Just curious what do you currently use?

You can sign up for a free trial here. No credit card required.

P.S: Loved your website and you can also use our buy back widget that allow customers to get instant quote on used devices with pre-set buy prices. See it in action here

I am using RepairShopr at the moment. I may give it a whirl just to see what else is out there. I just wasn't sure since it was specifically marketed to cell phone shops.

Thank you for the compliment. I am currently remaking our website to expand our services outside of mobile repair. I've actually wanted a feature like that.

 

[drpcfix]

I am using RepairShopr at the moment. I may give it a whirl just to see what else is out there. I just wasn't sure since it was specifically marketed to cell phone shops.

Thank you for the compliment. I am currently remaking our website to expand our services outside of mobile repair. I've actually wanted a feature like that.

RepairShopr has had that for quite a while too, you can see an example here: https://nerdybuddy.repairshopr.com/device_repairs/device

Also see customizable embeddable widgets which is where you can add a buy flow using sourcely:

Just in case you didn't know that was in there..

 

[Usman Butt]

I am using RepairShopr at the moment. I may give it a whirl just to see what else is out there. I just wasn't sure since it was specifically marketed to cell phone shops.

Thank you for the compliment. I am currently remaking our website to expand our services outside of mobile repair. I've actually wanted a feature like that.

If you are using RepairShopr you are going to love RepairDesk because it comes with similar functionality, better workflow and cost half the price.

Staff can check-in a repair item or an unlock, sell accessories or a trade in device, add customer record, collect a deposit and print repair ticket label, mini receipt or a tax invoice effortlessly from POS.

They certainly have a cool integration with Sourcely but you need to pay $40/month or more where as we offer buy back widget for FREE.

Hope it helps

 

[kwest]

I would suggest some videos on your website or YouTube. I don't want to have to schedule a time to see what the program does.

We currently are doing RepairShopr and it is great. I just don't like the amount of input it needs. We do about 250 jobs a month and entering the tickets is a full time job by itself.

 

[Usman Butt]

I would suggest some videos on your website or YouTube. I don't want to have to schedule a time to see what the program does.

We currently are doing RepairShopr and it is great. I just don't like the amount of input it needs. We do about 250 jobs a month and entering the tickets is a full time job by itself.

@kwest dropping you a line with some quick, handy resources to help you get even more out of RepairDesk.

1- How you can book repairs, unlocks, sell accessories or trade in from POS
2- How to manage repair tickets
3- How to manage inventory

If you have any question please reply back or call us on (310)928-1115

 

[DOc Phone]

Hej together,

I tested both system (reparishopr and repairdesk) very intensively. Both have their advantages and disadvantages. Since we were looking for a new cloud based system, we had to decide between them.

Repairshopr has some powerful tools, but the system is too confusing. The goal of the software has to be to make the life easier of the technician, of the admin and all others workers at the shop. And here fails repairshopr. In addition, I asked them if they are interested if they are interested in a cooperation to help them to make their software better (for free) but I just got an arrogant reply.

Therefore, we decided for repairdesk. It looks awesome, it is very user friendly, has many innovative ideas and whenever you have a good idea to improve the software, you can talk with Usman and he will implement it in his software.

The thing I like most about repairdesk is, that the person at the front desk can accept a smartphone from a customer with only a very few clicks and then assign it to the right technician.

I was talking with a friend about the the two system ( he has also a mobile phone shop) and I explained him the difference between the two software like this.

At repairshopr, they are only software engineers and they have no idea what it means to run a mobile phone shop. They engineered the software like software engineer think a mobile phone shop should run (far away from reality)

At repairdesk, I have the impression that mobile phone shop technician engineered a software for other technicians, so the software is smooth working and improves the daily live of a mobile phone shop repair company.

For further questions, you can contact me under info@doc-phone.de

Regards

Michael

 

[cvcellular]

I have been using repair desk for our cell phones stores for a while now. At first we were using a different pos but were having issues. Our main issues were inventory and keeping track of repairs. As we continued to grow things were getting more and more difficult. We were forgetting to order parts for repairs that were paid etc. So one day I decided I couldnt take it anymore and something had to be done. Thats when I found repair desk. The setup was very simple and easy to maneuver even though I was unfamiliar with the pos. Usman guided me through the parts that I had issues with and has been right there since day 1.
After getting everything set up I really couldnt be more satisfied. Other cloud pos software charged 80$ a month for a single location and repair desk only costed 40$. On top of that Usman even upgraded the software a bit to better fit our business. Now we can charge tax just on the part and not the whole repair. This makes it easy to seperate labor cost from part cost so we dont dont double tax ourself. No other pos will do that! Then the repairs...with repair desk I can make a repair ticket almost effortlessly and can have my employee do a 7 point check before finalizing the repair so that we can keep down customers saying (example) "the camera is fixed but the speaker isnt working now" Now we know the speaker wasnt working before the camera was repaired!! Not only that I can creat my own checklist. Once he repair is set up a ticket is printed we can pick which tech to assign it to and they get a lovely email saying we have a repair. Once the ticket is generated it will send emails to customer as well advising them on the repair status as well. Best part of all is we can integrate a pre-made widget into our website that allows the customer to track the repair. Once item has been labeled as repaired/finished in the pos it sends email to customer advising them of this. This cuts down on phone calls and having to look up repairs etc. Also with great inventory and setup now techs dont have to call me for every single repair to ask the price. Also price changing in the inventory tab is super easy.
There is no bad thing I can say about repair desk. I am absolutely in love with this software and is has made my day to day operation 10 times easier and less stressful.
It has integration with an unlock service so you can unlock devices right from the pos! There are other upgrades to come like hopefully integration with vidapay and epay etc. Best part of the whole thing is the customer service. You will not be ignored and your ideas to make something better dont fall on deaf ears.
Usman has taken our company and website to the next level and I couldnt ask for a more honest and respecful and hard working individual.
Anybquestions feel free to ask me and ill do my best to explain them. I personally advise anyone out there doing repairs to try this out. I guarantee you wont be wasting your time!! Costs down/Revenue high. Every businesses goal!!