Scammers are remoted into my client right now...

[callthatgirl]

What bugs me the most about this scam going on is this (and not really in over a year since I stopped doing general tech support) is that they didn't want to buy my prepay tickets but gave up $300 to those idiots.

 

[MDD1963]

Those aren't "events" - they are "viruses" and "attacks"!

So I've heard...

 

[katz]

What bugs me the most about this scam going on is this (and not really in over a year since I stopped doing general tech support) is that they didn't want to buy my prepay tickets but gave up $300 to those idiots.

Exactly. The guy who I'm referencing in this thread is quite cheap (lol) wants a lot of phone support for free, forgets how to print an email & then I remote in quick & print it for him, etc., yet I lose him to these scam idiots for hundreds of dollars that he is willing to give them. The more I think about this, the more steamed I am about it.

I believe I'm going to place him in my "do not answer" list of clients...

 

[GTP]

Exactly. The guy who I'm referencing in this thread is quite cheap (lol) wants a lot of phone support for free, forgets how to print an email & then I remote in quick & print it for him, etc., yet I lose him to these scam idiots for hundreds of dollers that he is willing to give them. The more I think about this, the more steamed I am about it.

I believe I'm going to place him in my "do not answer" list of clients...

Rather than "do not answer" him, why not just tell him that there will be a charge for your services, whether it's on the phone or in the workshop?
You never know, he might agree and start paying! Lol

 

[cypress]

Yeah time to be a little more direct with the client and let him know that your time is valuable.

 

[nlinecomputers]

Remember the rule: Yes, No, or it is a ticket!

 

[callthatgirl]

That's right! Golden Rule of IT!

 

[katz]

Client (or "ex-client") called a few minutes ago.

He had a "quick" issue for me to remote in to check out...something he goofed up on his own. I logged in, as I was curious to look around & see what the other "tech" had done to the system. Looked through every possible area, programs, running processes, etc., etc., and all I see is some version of Symantec protection of some sort installed. (lol)

After I addressed his issue, took 10 seconds, he made the remark..."Yeah, the computer runs better than it ever did..."

Okay, so that was the nail in the coffin for me. I pride myself on setting up the cleanest, fastest running systems out there, have serviced his pc several times in the past - so for him to make that remark is the straw that broke the camel's back. I have enough clients that respect my work, I don't need "his" type.

I'm done with this guy.

 

[fencepost]

No, you should do one more thing for him when he calls.... Then uninstall your remote support software from his system "Because clearly I'm not a good fit for you."

And the next time he calls, "Sorry, I can't help you - remember, as we discussed last time you called looking for free support, we're not a good fit and my remote support software is no longer on your PC."

 

[katz]

No, you should do one more thing for him when he calls.... Then uninstall your remote support software from his system "Because clearly I'm not a good fit for you."

And the next time he calls, "Sorry, I can't help you - remember, as we discussed last time you called looking for free support, we're not a good fit and my remote support software is no longer on your PC."

Just to be certain that all traces of my "mediocre" work are removed from his system, I feel I should remote in & run "format c:"

You know, just to be sure that my remote software is completely removed from his system...

 

[cypress]

I actually would have removed the remote software once he made that remark lol

 

[Nathan.Evs]

I find it funny how they call my place of work with me answering "computer repair centre" and they still carry on with there script.

I keep them going and waste there time untill such time im fed up and they want access to my machine.

I see so many people who go along with it and pay them. I dont know how they sleep at night!