JustInspired
Well-Known Member
- Reaction score
- 226
- Location
- Kent, United Kingdom
Me to Amazon Customer Support:
"5 Port HDMI Switch Switcher Splitter 3D 5 in1 1080p 5 HD INPUT 1 OUTPUT for PS3 / Xbox 360 (slim) / Sky HD / Freesat HD / Virgin + / Bluray player / D
Comments: I purchased the above HDMI switch from you on Friday. A few seconds after plugging the mains adapter for this switch in, it (the mains adapter) blew with a muffled POP!, damaging one of the (only) two HDMI ports on my Panasonic TV which I got last Christmas.
I bought the switch because I needed more than two HDMI inputs to the TV and now I'm afraid to get another one in case my last remaining HDMI port gets damaged.
What happens in cases like this where your customer's equipment is damaged by something purchased from yourselves? "
Amazon to Me:
"Hello,
I'm sorry to hear about the problems you had to face with the item "5 Port HDMI Switch Switcher Splitter 3D 5 in1 1080p 5 HD INPUT 1 OUTPUT for PS3 / Xbox 360 (slim) / Sky HD / Freesat HD / Virgin + / Bluray player / D".
Further to your email, I understand that after plugging in the two ports were damaged of your Panasonic TV system.
I realise that this could have damaged your TV system.
Please accept my sincere apologies for the inconvenience caused to you regarding this.
In this case, normally I'd create a replacement order for the defective item right away, to be sent to you as soon as possible at no additional charge.
However, your order #204-7468905-0487565 was sold by a third party seller: ForPower(aLLreli TM). This item was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon.co.uk Fulfilment Centre but because the Seller's inventory is constantly changing we can't replace any items sold by them that are Fulfilled by Amazon.
You're welcome to return the item for a refund.
To make up for the inconvenience, I have requested an advance refund of 12.99 GBP to your payment card which should be processed within 2 to 3 business days. Please note, this does not include your bank’s processing time. You’ll see this amount credited on your next statement.
When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details.
After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (h**p://www.amazon.co.uk/your-orders). Completed refunds will appear at the bottom of an individual order summary page.
Please click on the following link to be brought to your personalised returns label and follow the instructions provided:
h**p://www.amazon.co.uk/gp/orc/rml/DQ2QTHqcRRMA
If you don't have a printer, make sure to enclose a copy of your packing slip or a note with your order number. Please wrap the parcel securely and return to the address provided on your label.
More information on returns and refunds can be found on our Help pages at:
h**p://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502480
If you'd still like this item and would like to re-order it, you can find it by visiting the following link:
h**p://www.amazon.co.uk/dp/B008OOGA1C
For more information about items 'Fulfilled by Amazon', please visit our help pages:
h**p://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200106510
As a representative of Amazon.co.uk, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimise the chances of anything like this occurring again.
I hope I was of some help to you, however should you have any other concerns at any time, please do not hesitate to write back to us. We are here to help you with everything we can.
We look forward to seeing you again soon.
Warmest regards,
Mohit "
So, lemme get this straight....
I've got to print this label off with my printer using my ink and my paper, pack the item back up, take it to the post office (during working hours) so it will take at least one (maybe one and a half) hours of my (billable) TIME to send it back to you while I sit here with half of my HDMI ports blown up? What's fair about that?
Seriously, I could pay Bertie to draft a response to them for me I am so miffed.
"5 Port HDMI Switch Switcher Splitter 3D 5 in1 1080p 5 HD INPUT 1 OUTPUT for PS3 / Xbox 360 (slim) / Sky HD / Freesat HD / Virgin + / Bluray player / D
Comments: I purchased the above HDMI switch from you on Friday. A few seconds after plugging the mains adapter for this switch in, it (the mains adapter) blew with a muffled POP!, damaging one of the (only) two HDMI ports on my Panasonic TV which I got last Christmas.

I bought the switch because I needed more than two HDMI inputs to the TV and now I'm afraid to get another one in case my last remaining HDMI port gets damaged.
What happens in cases like this where your customer's equipment is damaged by something purchased from yourselves? "
Amazon to Me:
"Hello,
I'm sorry to hear about the problems you had to face with the item "5 Port HDMI Switch Switcher Splitter 3D 5 in1 1080p 5 HD INPUT 1 OUTPUT for PS3 / Xbox 360 (slim) / Sky HD / Freesat HD / Virgin + / Bluray player / D".
Further to your email, I understand that after plugging in the two ports were damaged of your Panasonic TV system.
I realise that this could have damaged your TV system.
Please accept my sincere apologies for the inconvenience caused to you regarding this.
In this case, normally I'd create a replacement order for the defective item right away, to be sent to you as soon as possible at no additional charge.
However, your order #204-7468905-0487565 was sold by a third party seller: ForPower(aLLreli TM). This item was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon.co.uk Fulfilment Centre but because the Seller's inventory is constantly changing we can't replace any items sold by them that are Fulfilled by Amazon.
You're welcome to return the item for a refund.
To make up for the inconvenience, I have requested an advance refund of 12.99 GBP to your payment card which should be processed within 2 to 3 business days. Please note, this does not include your bank’s processing time. You’ll see this amount credited on your next statement.
When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details.
After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (h**p://www.amazon.co.uk/your-orders). Completed refunds will appear at the bottom of an individual order summary page.
Please click on the following link to be brought to your personalised returns label and follow the instructions provided:
h**p://www.amazon.co.uk/gp/orc/rml/DQ2QTHqcRRMA
If you don't have a printer, make sure to enclose a copy of your packing slip or a note with your order number. Please wrap the parcel securely and return to the address provided on your label.
More information on returns and refunds can be found on our Help pages at:
h**p://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502480
If you'd still like this item and would like to re-order it, you can find it by visiting the following link:
h**p://www.amazon.co.uk/dp/B008OOGA1C
For more information about items 'Fulfilled by Amazon', please visit our help pages:
h**p://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200106510
As a representative of Amazon.co.uk, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimise the chances of anything like this occurring again.
I hope I was of some help to you, however should you have any other concerns at any time, please do not hesitate to write back to us. We are here to help you with everything we can.
We look forward to seeing you again soon.
Warmest regards,
Mohit "
So, lemme get this straight....
I've got to print this label off with my printer using my ink and my paper, pack the item back up, take it to the post office (during working hours) so it will take at least one (maybe one and a half) hours of my (billable) TIME to send it back to you while I sit here with half of my HDMI ports blown up? What's fair about that?
Seriously, I could pay Bertie to draft a response to them for me I am so miffed.
