The teamviewer killer has arrived?
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This looks awesome, but, .....as an MS account is required, now probably ~80% of folks might have to be talked into and then through the specifics of creating an MS account...
britechguy
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This looks awesome, but, .....as an MS account is required, now probably ~80% of folks might have to be talked into and then through the specifics of creating an MS account...
True, but your proportion of clients who are not already using a Microsoft Account linked Windows 10 user account is significantly higher than mine.
It's not that much more difficult than getting into downloading and installing many third party tools. But all I wanted to make sure of is that I presented it as an option. I used Windows Remote Assistance back in the day, and it was tolerable at its best. Quick Assist is way beyond tolerable, and I have been able to use it quite successfully over very slow internet connections on both ends, and if you have reasonable speed on both ends it's like sitting in front of the remote machine.
glennd
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I don't recall if I saw that or not. I got the same SmartScreen prompt on one of my own programs for a while after the code signing certificate was renewed so I'm of the opinion that there must have been some delay in getting updates to Microsoft such that SmartScreen thought that the certificate was not valid.
timeshifter
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Are you sure? I've got a PC with a Microsoft account. I used that for the support agent, then connected to a Windows 10 PC with a regular local account.This looks awesome, but, .....as an MS account is required, now probably ~80% of folks might have to be talked into and then through the specifics of creating an MS account...
Well, of course I'm not sure..
If it is only the tech/controlling screen requiring an MS account, that would make Quick Assist's use much more palatable...; that would be nice!
River Valley Computer
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We have been using Ultraviewer for several years for residential users not on MSP and so far it has performed admirably. It concerned us a little bit that it was from Viet Nam but that I guess I don't really know if that is an issue. Another concern we had was if it could be used commercially but their T&M said no problem. Plus it is free, we would be willing to donate to it but there isn't anywhere to do that.
johnrobert
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Thanks, will give it a try been looking for an alternative to TV for a while
NJW
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It's Windows only, so it won't get a look-in here, I'm afraid.
For all Teamviewer's faults, it does do well across Windows, Mac and Linux, though the Linux Quick-Support install is not as straightforward as it could be.
This is the part that worries me. I've been down that road before. (AeroAdmin among others started free.) They even state on their website -
"Currently UltraViewer is completely free..."
...and yes, only the controlling PC needs the MS account.
britechguy
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So?
You're getting a free service for as long as that lasts. Given the product's reasonably long history it's not likely to go up in smoke. It would probably start charging, and unless it were exorbitant or more than TV, the free time was gravy.
Nothing is so certain in life as change, and nowhere in life is change as certain as IT.
britechguy
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Well, of course I'm not sure..
If it is only the tech/controlling screen requiring an MS account, that would make Quick Assist's use much more palatable...; that would be nice!
I'll experiment with this later today. I have a laptop with a local account on it and I'll see if I can do a Quick Assist session with only the assistant's side having the MS-Account linked Win10 User Account.
It would make sense that only one side must have that, as only one side generates the code needed to set up the whole session (which, of course, means that same side is what gets the server side components set up, too). I'll report back.
britechguy
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Testing complete. It is only the person offering the assistance that must have a Microsoft Account.
I had no difficulty completing the session setup on the local account after entering the code supplied by the assistant.
I had no difficulty completing the session setup on the local account after entering the code supplied by the assistant.
Yes to give assistance a Microsoft Account is required, but Microsoft Account computer login is not required. I only use local account and it works, I just had to enter a Microsoft Account in the app itself.
britechguy
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An important distinction, truly, but in the end the person who is offering assistance must have a Microsoft Account and log in to Quick Assist using it.
For myself, I can't see having a Microsoft Account, using Windows 10, and not using a Windows 10 user account linked to my Microsoft Account. And even when you do that, in the case of Quick Assist, it will prompt you to log in to Quick Assist itself even if you are logged on with a Microsoft Account linked Win10 user account.
tf76
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Thanks for the heads up about Quick Assist. Just used it with a client.
coffee
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Ultraviewer will probably go pay when they get their base built up. Thats fine. Ill be there to swoop up a lifetime license if they offer it. However, I do need the linux support and that may come in time along with MAC.
If the program goes open source then it will be around for a long time and will really improve since many will be working on it to improve it. However, The backend server portion would need to be handled. What would be really cool is that if they could release some version that you run on your server to handle all the backend stuff. Then you do not need to depend on some server to hand out ID's and such.
I am going to start using it and slowly work it into my fold of software even though it does not do linux at this time. I think they are just gearing up with it as the website gives me the impression that they took it over and have not updated things yet.
If the program goes open source then it will be around for a long time and will really improve since many will be working on it to improve it. However, The backend server portion would need to be handled. What would be really cool is that if they could release some version that you run on your server to handle all the backend stuff. Then you do not need to depend on some server to hand out ID's and such.
I am going to start using it and slowly work it into my fold of software even though it does not do linux at this time. I think they are just gearing up with it as the website gives me the impression that they took it over and have not updated things yet.
SAFCasper
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Not sure if they made the same decision for USA yet, but TeamViewer stopped checking their free version for commercial usage in many countries hit by COVID-19.
Original statement about 10 days ago was
"We have stopped checking connections for commercial use in heavily affected regions like China and Italy already some weeks ago and are currently implementing that for lots of other affected countries including UK."
So if you have any clients needing to WFH TeamViewer could provide a free temporary solution.
Original statement about 10 days ago was
"We have stopped checking connections for commercial use in heavily affected regions like China and Italy already some weeks ago and are currently implementing that for lots of other affected countries including UK."
So if you have any clients needing to WFH TeamViewer could provide a free temporary solution.
Mick
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Well, I've been experimenting a bit with Quick Assist and it works just the way @fincoder says. Tried with several permutations - two machines on same LAN, a couple of 'remote' remotes, one on a domain, one not etc. and they all had the same - fairly minor - disadvantage over the likes of TV and Anydesk, which was the lag. Move the cursor and it hobbles across the screen like someone's running a defrag in the background. Of course, that might just be a hopeless connection, but I don't think so. I'm FTTP here and even just through my own Cat 6 GBit LAN the lag was noticeable. Still, for free, this isn't bad!
britechguy
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Just remember that it's not just the connection on your side that counts, but that of the computer being controlled remotely as well.
I've had Quick Assist sessions where it's virtually indistinguishable which computer I'm using, except I know based on having the Quick Assist window active. Other times, there has been significant lag.
Right now I expect a lot of remote support software to be experiencing uncharacteristic lag. There has been a major spike in traffic out there since everyone's at home and you can only squeeze what you can squeeze through available bandwidth.
I've had Quick Assist sessions where it's virtually indistinguishable which computer I'm using, except I know based on having the Quick Assist window active. Other times, there has been significant lag.
Right now I expect a lot of remote support software to be experiencing uncharacteristic lag. There has been a major spike in traffic out there since everyone's at home and you can only squeeze what you can squeeze through available bandwidth.
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